Augusta Road Pet Hotel

Do not go here!!! We took our two dogs here when we first moved to the area. I was very surprised when I pulled up to his house. The outside kennels are trashed. The fences are falling over in places. There is literally trash around the front of his house and in the kennels. He wasn’t there when I got there even though we had scheduled a specific time. I called him and he got upset. He said that I should have called him half an hour before I got there. Again, we scheduled a time.
He arrived in a rush and I was heading to the airport, so I didn’t get a chance to check out inside of his house. I looked at the reviews on here and they were all 5 stars. I thought, ok so his outside kennels are run down but he is really good with dogs.
I came to pick my dogs up about 4 days later. They were stressed and ready to get out of there. And they stank! We again scheduled a specific time to pick them up (and called half an hour before). We also scheduled for them to have baths right before we picked them up. That didn’t happen — I’m pretty sure he sprayed them with a dog freshener type of thing because their top coats on their backs were wet and smelled like that.
So I thought, ok he didn’t have a chance to give them baths. I asked him if he gave them baths and he said yes. .I said that they smelled bad. I thought that maybe there was a miscommunication… he flipped out on me. Seriously, this man started yelling at me! It was crazy! He said, how dare I say that he didn’t do his job! I was speechless. Then he went into a huge tirade on how he couldn’t pick up my large dog to bathe him because he had a hernia. TMI, right? I said, so you didn’t actually bathe them then? That was it. He blew up and told me that he didn’t want to ever watch my dogs again. Like I’d take them back there.
FYI — He wouldn’t even let me come in his house when I picked the dogs up. I came to the door and the smell of urine was overpowering. When he opened the door I realized that the smell was coming from inside the house. He checked who I was, closed the door on me and then brought the dogs outside. I started to write a check and he said that he only takes cash (red flag!), but by that time he had already yelled at me, so he was getting paid with a check or not at all.
I don’t know how anyone would give this man a good review!

Gary is a treasure. I took my dog, Cilly, to Gary every day for daycare while I worked in Greenville for the summer. She is fearful of nearly everyone but she warmed to Gary throughout her time with him. I feel like this is important to mention because it speaks to his patience and kindness towards her even when I was not around. Gary was flexible with drop off and pick up times despite being SO busy! It is no surprise that owners bring their dogs back to Gary time and again. I should also mention that Gary has been carinf for dogs for many years and his experience certainky shows. Gary dotes on all his furry guests and you won’t be disappointed leaving your furbaby with him!

We had such a great experience with the Augusta Road Pet Hotel when we left our dogs for day care this past weekend. The owner Gary is both friendly and knowledgeable, and he is clearly passionate about animals and their well being. He was also very flexible with a later pick-​up time when we got stuck in traffic returning from Fort Mill. Our dogs had a great time there and we will definitely be returning. The rates are also very reasonable!

I boarded my two dogs with Augusta Rd Pet Hotel for the weekend and was very pleased. The owner Gary is wonderful with the dogs and his fees are very reasonable! Highly recommend and will be coming back!