Primp & Polish

Four stars for the service, one star for the receptionist with the curly hair and glasses. I’ve been coming here since this place opened and it is the real deal — clean, great selection of colors and polishes, pedicures last forever. It is a bit pricey but I personally think it’s worth it with the quality of service you get. However they have had a revolving door of receptionists and the one I encountered most recently had to have been the most unhelpful yet. Apparently their online reservation system was down (which if you call the number, is how they tell you to make an appt) but from an end user, there was no way of knowing that it was down and I was still able to submit a request for an appt. When it was getting closer to the appt time and I still didn’t have an email confirmation, I tried calling a few times and it went straight to a voicemail box instructing me to what? Make an appt online. I still show up at the time I tried to make an appt and instead of being apologetic, the receptionist simply made it seem like it was my problem and wasn’t trying to accommodate me at all. «Luckily», there was someone available who could take my appt at my time but not thanks to any assistance from the receptionist. Come for the skilled technicians but try and ignore the prickly people at the front desk.

I love this place minus the front receptionist. Not the Asian girl but the European or white girl. Every time I have been here she’s such a sour puss and makes customers feel like we owe her something. Only when managers are around does she ever smile. I’m sitting here waiting for my appointment and 2 customers walk in. Doesn’t even acknowledge them so they leave. Please don’t ruin my day off where I am coming here to relax and ruin it with your attitude.

The best spot to do a perfect manicure !
A very nice team, always smiling and very professional. I did my manicure 3 days ago with regular nail polish and it’s still perfect… It’s just amazing !

This place is beautiful and clean. The front desk lady is so warm & friendly. She’s absolutely charming.
I received a waxing service by Doma. She was great. I couldn’t be happier with how nice my skin looks & feels.
I want to mention that they have a great online gift card system. Just fabulous. I’m always coming back.
Thank you Primp & Polish!

I went to this place because of the refinery29 list and how it looked. Opted for this location over Bedford which I wanted to go to, because of the complaints of customer service. This place was good in that department. I was put in the pedi area and left for a while, to make up for it they gave me a sample of the scrub they use which was pretty nice. I got hard gel tips, I am very particular with shaping of nails and I showed the nail tech a picture and she said it was easy. But the outcome my nails looked different from the picture shape wise, I don’t like them. Overall this place is cool, except for the shape of my nails only complaint.

I’ve been to this location in the past and have had a somewhat positive experience, however just this past weekend, I returned for a manicure and left with four of my fingers bleeding due to the technician digging into my cuticles unnecessarily. They still hurt 3 days later.
I will not be returning.

I love this salon and have been going to the Greenpoint location weekly since it opened, but I was deeply dismayed at my last mani/​pedi appointment when I received the bill: they raised their prices from around $ 45 for a mani/​pedi to $ 60, without posting a sign or giving any notice that they were doing so. This is unethical and a great way to alienate loyal customers like me. I understand why small businesses in NYC often need to raise their prices, but I was really peeved at how they handled this (and I think $ 60, plus a nice tip, is a bit steep). They give the best mani/​pedis in the area, but I doubt I’ll be going back here regularly.

My trusted Unilocalers– this time I have to disagree. I just left one of the worst pedicure experiences I’ve ever had. Dashing Diva is the worst Greenpoint nail salon, but Primp & Polish is a close second.
I came in and asked specifically if they used razors for calluses. I have a job where I’m always on my feet, and many salons have this as long as there are trained professionals who know what they’re doing. The 2 women at the desk said Yes, that they do use razors. I even specified razors specifically.
You know where this is going… so the callus treatment began and I told my tech that the women at the front desk said they used razors. The tech offered to get the Eastern European woman who had told me that. She then came over and jumped between 2 different nonsense lies.
First she told me she thought the grater was the razor I meant. That many people think the razor is the grater. Um, wtf? No. She began to pick up the grater and show me it… and yeah, def not a razor. Secondly, she then got dismissive and said oh well it’s not allowed at nail salons anyways. She began to say again that she just assumed that’s what I was talking about and in every salon she’s known and been to that’s the razor. I told her that’s not the case and I specifically asked for the razor and she lied to my face. She finally dropped her defense and said she’d through in a generous 5% discount ;)
I actually laughed and said forget the «5%» discount, just don’t bother with the callus treatment.
The rest of the pedicure had me kicking myself for paying 32 bucks for garbage, but the woman I had was at least good with the massage part. I don’t really blame her, but the manager/​front staff is pretty rude and they all walked out as my nails were drying. Very professional right? It’s ok, I live so close and wanted a go-​to nail spot but this was a major waste of money regret.

Tiffany did a great job on my nails and even redid my thumb to make it perfect. Thank you! I will be back.

What can I say? This salon is top notch! I came in the door and I was greeted by a young man who took my name and phone number. He said my manicurist would be with me soon. He gave me her name. To let me know who would take care of me. I had a seat on the plush lounger and waited approximately 2 minutes. My manicurist greeted me with a hello and a smile — and off we went.
The place is expansive and it does not feel like a factory! There is no rush. Once we got to the pedicure area, I was floored by how private/​chic it was. She used a lemon on my feet to prep them before an outstanding scrub down with sugar and a light oil. Heaven!!! My manicurist was so detail oriented that after my massive scrub down she went back over my feet to go over spots that were not perfect! I love this place! I’ll be back. Never going back to that salon on Broadway in Bushwick ever again. So glad I found you! Oh, and they have great specials during the week.

Grazel at reception– so accommodating and helpful. Linda did my nail art off a pic I had, did amazing. Attention to detail and just hand control on freehanding the lines was crazy! Posted pic of results (yellow nail art)
Everyone else seemed too tired and exhausted to remain upbeat.

Had to wait a week to post because I needed to see how the mani/​pedi would do. Literally after the first day my GEL manicure was already chipped and my pedicure was too.
Services I received: the honey spa pedi and gel mani
My level of salon experience: wasn’t my first salon rodeo. I’ve never had a gel mani chip the first week or a pedi chip within the first three weeks!
Pros: salon esthetically pleasing and «clean», tons of colors to choose from. You pay for the looks of they place and their rent.
Cons: OVERPRICED FOR BAD RESULTS! what does it matter if the results don’t last and it’s not «user error» but application error. First off the mani and pedi lacked in massage, care of any treatment and I had the spa kind! The woman who did my mani/​pedi did not properly clean the nails before application (oils still left) and did not leave the nails in long enough for the gel to set. I knew this and even after I asked was given a side-​eye. Had to get going and the gentleman who was taking the money (the manager?) wasn’t there so just decided to pay and see what happened. sure enough… Now I’m on business travel and spent way to too much money on something I could have had done in bay ridge at Mimi’s nails where they do SUCH a better job!

It’s so relaxing in here. Why can’t other salons be just as much? Why can’t other salons remind me of an island paradise that makes me feel like I’m miles and miles from the city?
Came here on a Wednesday evening and was promptly greeted by the manager. (I’m not sure what her name is). She asked if I wanted to wait for my friend before my session (gel manicure and classic pedicure) began, to which I replied, «Nope, I’m on a schedule.»
Mina, the woman that did my nails was so calm and sweet, knowing it probably took a lot of patience for her to deal with me deciding on which color I wanted, first for my toes and then my fingers; I changed my mind at least three times for each. But I must say, that it is not my fault. They literally have over 200 colors for you to choose from. Better more than less though.
I had a very positive experience at this salon and will definitely return. But only for like serious occasions (weddings, birthdays, book signings, etc.), because their prices though, nah. Sort of expensive ya dig.

This is probably the best location of the Primp & Polish chain. It’s huge and very clean. My toes were a horrible mess before coming here but Hana saved them! I came in for a classic pedicure ($ 27) but she was thorough and did an amazing job. My feet came back to life!
When she started putting the color on I was so disappointed. Catching my disappointment Hana told me, «it’s ok! We can pick a different color.» She found me the peach color of my dream (Essie Shop til You Drop).
I live much closer to the location on Driggs but I will travel further to this location. Also their prices are about 3 $ less than the Driggs location.

Chiew is the best. She always does awesome gel manicures for me with whatever weird designs/​ideas I have. I haven’t been in recently because my nails are, uh, a little ravaged from getting gel manicures for 6 months straight, but when they’re back in business I will absolutely be seeing her again.

Chiew is the best at the Greenpoint location; and Joey is the best at the Driggs location. Joey was my 1^st technician and I love her she is amazing. I love her designs and she is allowed to do any type of design to my nails.
The Greenpoint location is 2 blocks from my house so i started going to Chiew and I am so happy with her too. Last time I did the Matte nails and normally my nails come off after 2 weeks but these are staying on for a long time. It took me a long time to find Joey and now I found Chiew so I’m very happy.
Please be aware that the prices are a little higher then the regular salsons you may go to in GP but it’s worth it.

Chiew is awesome! Beautiful, sparkly ombré against pretty pink gel polish! LOVE! Will return to see Chiew!

Primp and Polish is a little bit on the pricier side, but you definitely get what you pay for when you come here: excellence!
They’ve got a huge selection of nail polishes, and the nail technicians are friendly. You’re offered refreshments, the pedicure stations are a secluded oasis and everything looks very clean. The nail tools are opened from a sanitary pouch right in front of you. Pretty reassuring if you’re a germaphobe.
Manicurist did a great job on my nails. The skin around my nails is very dry, and manicures are sometimes very painful. Not this time! She worked slowly and diligently, and by the end, my nails were perfecto!
Will definitely come here again.

God bless Primp & Polish. I went there the day after they opened and got my first gel mani/​pedi for my wedding. They are fast, friendly, great at what they do and, most importantly, clean! Clean as in Apple Store sanitary. The place looks like a Genius Bar, but far more efficient :)
Whenever I’m getting my nails done there I find myself staring longingly at the amazing graphic nail art demos by Chiew. I started following her on Instagram (@primp845chiew) and next time I’m definitely booking her.
If you make an appointment, arrive early-​if you’re like me, you’ll want to spend a while scanning their bonkers color selections.

This salon is beautiful with tall ceilings, lots of light, calm atmosphere, and it’s very clean. Staff is very nice as well. They also have a huge selection of colors to chose from.
For my pedi they used a fresh lemon wedge on my feet for a detox. They also did a massage with hot stones and put the stones under my feet for a few minutes, which felt AMAZING. Another thing I appreciated is that Tiffany asked me if I liked the colors I chose as soon as she put it on. And above all, my nails look perfect.
I highly recommend this place for a great mani/​pedi, and a true treat your self Sunday morning. I also recommend Tiffany, she was very nice and did a great job :)