Crocker Communications

I’m not a whole lot more enthusiastic about the service than Brian is. I’m responsible for utilities service at my workplace, and a factor in switching to a new provider was that Crocker started adding surcharges to the monthly bill for «paper bills.»
So when I *did* switch to the new provider, I wrote Crocker directing them to terminate service as of X date, and to send a pro-​rated bill for the partial month. Imagine my surprise when I got a letter back from them, stating that they’d indeed shut off service, but here was the surcharge not only for sending out a final paper bill, but ANOTHER surcharge for sending a paper letter saying so!
They removed the surcharges after an angry call from me, but I find it outrageous that any business would charge you extra not only for sending out bills but for routine correspondence regarding the account.
Combined with Crocker’s insanely high new customer fee, I see no reason why anyone should hook up with them. Twenty years ago, in the cowboy era of ISPs, maybe. Now, no.

This review is in Crocker’s capacity as a physician’s answering service. Do any parents out there feel that an hour and a half is a reasonable time to wait for the triage nurse to call back? Every half hour I called back and were told that all they could do was to keep paging «all night.» When she finally did call back stating she’d been swamped, she said that Crocker had instructions to page the on-​call doctor directly if the triage nurse was backed up. They never did. Ultimately I did speak to the doctor, who told me that Crocker’s instructions were to give me the option of contacting him directly from the very beginning.
I’m also a physician whose practice is covered by Crocker, and have lost track of the number and variety of mistakes. Most if not all medical practices in the area are covered by Crocker. Yet another sad example of survival by monopoly, just like the cable company.