AJ Stitch and Alterations

I had a dress and a pair of pants hemmed here. The service was fast and friendly at a fair price.

My family and I have been going to AJ Stitch since they opened in South Ridge. On average, we brought 6 pants to AJ monthly. Last July I stopped in to get a formal dress hemmed. My mother went to pick up my dress and asked the elderly woman why it was so expensive. The lady responded, «if I would’ve known it was your daughter, I would have charged her more.» My mother thought it was a joke, took the dress, and came home. Yesterday, my mom took several pairs of pants to get shortened. The sign said it would be 7.95 but my mom noticed she was charging her 8.95. So my mom asked her why it was more. The elderly woman responded that we looked like we had money so we could pay more.
We own two of our own businesses and our regulars get treated BETTER than the occasional customer. This is incredibly poor customer service and we will not be returning to AJ Stitch again. It shouldn’t matter whether we look like we have money or not. You have your prices placed on the wall, stick to them.
They do a decent job depending on who does the alteration so if you plan on going once, go ahead. If you want a place for all your alteration needs, skip this place and find a less crooked shop.

I have had the pleasure of locating AJ Stich and Alterations at Southridge Mall on two occasions.
The first occasion was over one year ago when they were located at the south-​west exit of the mall. I brought in a heavy pair of motorcycle pants that required a complicated hemming and relocating of snap fittings. They explained the different options for the alteration and the advantaged to each option. The work was completed next day. The work looks great and it is holding up as well as well or better than the factory stitching.
My most recent experience was this evening at their newest location inside the Bachrach store on the second level. My wife required some emergency and hemming for a pair of suit-​pants. We drove to Southridge from Mayfair mall for the hemming service and I nearly panicked when at first I saw the old location was no longer open. A quick trip to the mall service desk pointed me in the right direction. When my wife and I arrived, the mall was less than 20 minutes from closing; I never expected what happened next. We were invited into the shop with smiles. Service was fantastic, we never felt rushed. 15 minutes later we were on our way home with a perfectly hemmed pair of slacks. We were very happy customers and I wish I had thought to tip at the time. Total price? $ 8.45.
Service, quality and value. I hope this business is around for a long time.