Divine Florist

We met with Karen 4 months before our wedding and everything went great. We told her we wanted gem tone flowers to go with our peacock color scheme and we had a great conversation about how Karen grew up on a peacock farm. After the initial meeting, she was a little difficult to get a hold of, but I know vendors are busy and didn’t think anything of it.
Two days before my wedding, Karen texted me to tell me there was an additional $ 160 delivery fee we needed to pay for that was not included in our contract. Additionally, she said she usually tells clients about this in a meeting 30 days prior to the wedding. Karen never once reached out to me about this 30 day meeting. I saw it later in the contract, but she never asked me or followed up with me about it.
The day of the wedding, we brought the money for the delivery anyway and Karen showed up with the completely wrong flowers. Instead of gem tones (fuchsia, dark purples and blues), she brought baby blue hydrangeas with yellow, orange, and hot pink flowers. They were so wrong, I literally thought she brought flowers for the wrong wedding. When I showed her the pictures we looked at in our initial meeting, she got very upset and defensive and started yelling at me about how she couldn’t get a hold of me. She went on to say she had to call my mom (not true) to get a 30 day meeting with me and never ended up getting in touch with me.
One of my bridesmaids is an event planner and was trying to help smooth things over and work with Karen to rearrange the flowers to something different. Every time I looked at the new arrangement and didn’t love it, Karen yelled at me. My bridesmaids literally wouldn’t let me talk to Karen directly because she kept yelling at me (3 different occasions) until I finally started crying (just after having my makeup done). My mom was trying to work with her and she ended up yelling at my mom too.
We were finally able to pull together a bunch of white bouquets (which is not what I wanted, but better than orange and blue). She also put a bunch of jars & candles down the sides of the aisle outside, which were supposed to be moved inside to the mantle above the fireplace during the cocktail hour so the fireplace was covered in candles. Instead, she just left the venue when the ceremony started and the candles were never moved. So in all our first dance photos, we are dancing in front of a sparse and empty fireplace.
All of the things that went wrong were unfortunate and I could have gotten over, if Karen was not so rude to me and my mom. Who yells at a bride and her mom on the wedding day?!
If all if this was not bad enough, I was originally trying to go to the florist, Bold Blooms. Apparently Karen bought their storefront location and the Bold Blooms address had never been updated on Facebook or Google. We asked Karen if this used to be the Bold Blooms florist and she said «Yes, but she just had twins and doing wedding flowers with her twins was too much work so she closed her business». After we got back from the honeymoon, I found Bold Blooms on Facebook and sent her an email, asking if she was still in business. She in fact was still working and just moved to a new location. So Karen gave us misinformation and didn’t pass along our potential sale to Bold Blooms, the florist we originally wanted to use as our vendor.
Karen easily ruined the start of my wedding day. It’s not easy to look happy in pre-​wedding photos when someone just made you cry and your flowers are completely wrong. I was distracted during my first dance, seeing that she didn’t move the candles to the fireplace.
I would highly suggest finding a different florist for your wedding day. Divine Florist was not a pleasure to work with and I’m sure anyone else would be better.