Greyhound Bus Lines

They honestly don’t care about their customers at all once they’ve gotten their money. It should be incredibly telling that you have to pay for the privilege to be able to get a refund. I was supposed to get on a bus to Green Bay a few days ago. I waited for an hour at the bus prior to the boarding time. During that period, I didn’t hear one single announcement about how baggage was supposed to be checked and nothing was mentioned about it on my ticket either.
They call for us to board the bus and I hand my driver the ticket only to be told by the person loading luggage that I’d need a baggage claim ticket from customer service. So me and another passenger mosey on to customer service and wait in line. I come back right at the time the bus should be leaving only to find that it had left a while ago. The bus driver had left with my ticket and I was treated like I’d been an incompetent person for missing the bus and it was all on me.
We’re told to go back and wait in line once more to get on the next bus which was leaving 4 hrs later. So I do that. To be fair to them, they gave us meal voucher tickets (of course this was after I purchased my meal and there’s a bunch of signs saying no refunds for meals).
Four hours later, I get on the next bus to Green Bay which involves 2 transfers. So I’m like ok, that was just a small issue, this can still turn out ok. WRONG. One of the buses had a broken A/​C so we were literally soaking in our juices for a good 1−2hrs. They knew the bus wasn’t working even before we got on it. They should’ve changed buses before we started out journey rather then waiting until we got to our next destination.
By this point, I was really done with Greyhound, so the next day I asked for a refund on my return trip. The person that I spoke to was really disrespectful and spoke to me with attitude saying that because I hadn’t bought the refundable tickets. I asked to speak to someone else and he referred me to two different automated phone lines. I had to talk to someone from a different service area to find out what I can do about my situation. Thankfully, the person I spoke to was slightly more helpful. The unfortunate thing though the way the company is set up in such a way that customers set themselves up to be disappointed. If you have to pay extra to buy refundable tickets, then something is clearly wrong here. Furthermore, this isn’t an isolated incident. I spoke to my friend when I arrived in Green Bay and she had the same exact problem with baggage. They don’t tell you what’s going on and you’re held liable if something goes wrong. They won’t refund or they’ll give you a voucher which guarantees that you’ll have to deal with their incompetence again.
If you have to travel, use any other transportation other then Greyhound, they’re just awful.

Absolutely terrible service. I purchased a ticket as a gift for my younger cousin to travel and visit me in MN for the first time. Not only is there a ridiculous $ 18 gift fee, but the man behind the counter with a mustache treated my cousin poorly, saying initially that her ticket was not in the system and that she should have purchased it herself. She gave him the reference number, and then he apparently found the ticket and printed it for her. Only he printed the return ticket for a completely different day and time. It was her first time bussing and she did not think to check the return ticket. (It’s a national bus line, you’d think you’d be able to trust their service, right?)
When I went to drop her off at the MN station for her return trip they charged another $ 15 to transfer the ticket to what I had originally PAID for. The man said it was our responsibility to check and make sure THEY had done their job right. He also cast blame on their computers rather than the clerk in the Green Bay office, because obviously their employees could do no wrong. When confronting the Green Bay clerk upon arrival home, he basically stated that it was her fault and to leave the station.