New York Center for Facial Plastic and Laser Surgery

need to share a very private situation that happened to me today… approx 4 years ago I went to Dr. Andrew Jacono for a consultation regarding possible having surgery to remove some excessive tissue from beneath my chin.Dr. Jacono advise me that he thought that I would e a great candidate for his procedure called «mini facelift». I was so excited as I lived with this for numerous years and made me very self conscious. My excitement was short live as he told me the procedure would be over $ 20,000.00 if he were to perform the surgery. He hen suggested that I have my surgery performed by the fellow resident that was learning from him for $ 7,500…well of course I was thrilled after hearing this amount. He assured me that this doctor is fully skilled and he would be over seeing the procedure on that day and this was also reiterated by the resident doctor. I went ahead and made the appointment for February 18,2011 @ 7am. After a couple of days I noticed that my left ear was attached to my face and there was an indentation under my chin along with fat on both sides of the incision under my chin… when I brought this up to the attention of the doctor I was told that i would be getting injections under my chin in hopes of correction… the ear~ that’s another story, I would have to wait a year and undergo surgery under local anesthesia… the most painful thing I have ever experienced in my life!
Now another year has gone by and I’m schedule to reattach my ear to its proper place and lipo under the chin. this was now done by the new resident fellow as Dr. Jacono replaces these residents yearly after they have learned under his guidance. Having gone through two surgeries in two years and the first one being 9 hours. I am now mentally and emotionally drained… I lived on my couch for the next two years under the watch of my Therapist, twice weekly and now a psychiatrist on a monthly basis because I was suffering from anxiety and depression… I did express that with Dr. Jacono during a visit and he expressed that he knew what anxiety was and sounded smypathic to this crippling disorder. Since I wasn’t able to address my concerns at that time I went about making myself healthier and to address this at a later time.
This brings me now to today July 29, 2015 ~ a few days back I called the office of Dr. Jacono to finally putting an end to the disfiguration of my face. I was told that I would have to pay $ 200 consultation fee to see Dr. Jacono again because I didn’t have the surgery with him and that this would be a new consultation… I didn’t understand because this was a continuation of a problem that has never been rectified. When I showed up for the appointment the girls again said that they need to collect the additional $ 100.00 as I already paid $ 100.00 at the time of the appointment or they would not schedule one with him. After I told the girls that I would discuss this with them and tried to explain my circumstance they giggled shook their heads and said I had to pay… so unprofessional but I now see that they play follow the leader… after being placed in a room and having the office manager (which was so nice) speak to myself and my sister, we explained the whole circumstance which she went and relayed back to Dr. Jacono… we were told that Dr. Jacono will not be seeing me as I was not his patient!!! WHAT ARE YOU KIDDING ME… these doctors have learned under the guidance of him… doesn’t he give his stamp of approval? These surgeries where done in his medical facility… also he did not perform the work I was told that he would be supervising… How does a Doctor that is world renowned for doing such work as to fixing the faces of cleft lip children to turning his back on patients that have had work done at his facility??? He never came out to speak to me AT ALL!!! All I wanted was a solution to the misery I have been living with for the last 4 years… … After the police were called, because he had no backbone to face us, we left without incident… however, I will not be silenced… social media goes along way and both channel 12 and eyewitness news have both decide to cover my story… all this because Dr. Jacono has no compassion for his fellow interns patients .he wants the recognition of a compassionate man when it really is just a Business to him… nothing more than an assembly line… shame on you!!!

I came to Dr. Jaconos’ office back in 2009, for a cyst removal.
I consulted with Dr. Jacono, but had surgery from a different doctor in his practice seeing as how I was on a time crunch to get back to school.
I had the surgery, after the surgery I realized that I was one of the few people to get what is called a dog’s ear, which is a lump of skin at the bottom of the incision.
I went to the office multiple times for steroid injections. I was told to wait a few years to see if it would flatten out. It did not.
I just left from his office after a consultation with him, he is going to fix the dogs ear himself.
He was very polite and explained a lot of things about how the procedure was preformed that the other doctor who had done the surgery did not.
I am looking forward to seeing the progress :)

I’m at 9 months now after a painless lower face lift and lipo under chin-​neck. I was amazed at how little discomfort there was and absolutely no pain whatsoever. The staff is attentive and friendly. Diane the care coordinator was amazing. She answered every question, was always available and so helpful from beginning to end.
From the initial consultation, the phone calls, the pre-​surgical appointments, some difficulties with my primary care doc, the actual surgery day (painless, fast! Home eating ice cream before noon) and all the follow ups, I am so pleased with everything about this place. It all went so smoothly.
Harriet the surgical nurse made me feel so relaxed on a very anxious morning of my surgery. So friendly and funny and put me at ease until I was on the table. Kathy was the nurse who saw me the morning after and took such great care of me when I was in a very delicate situation having my head wrapped like a mummy! What a sweetheart who made me feel so relaxed and addressed all my concerns for post surgery care. Michelle was the nurse, (PA?) who removed all my stitches the first few follow up appointments. She was so sweet and careful and kind and attentive. A very gentle hand plucking out all the stitches. No pain. No discomfort. I really enjoyed being in there. Made me feel like a movie star!
The results are EXACTLY what I expected and what I wanted. Dr Jacono constantly made me feel at ease every appointment when I had concerns about healing time, swelling, etc and everything he told me was 100% accurate. Lots of stitches and swelling (again– NO PAIN) but after the first few weeks, no one could tell! Looks like I lost weight and took a good few years off my face. So natural. I can’t stop looking at my profile in the mirror. How sad I was looking in the mirror for so many years and now I’m so happy. The before and after photos are amazing. I can not believe how this has changed the way I feel about myself. I wish I did it sooner.
I plan on going to Dr Jacono for any minor «touch ups» I may need/​want in the future. Highly recommend.

Thanks to Dr. Andrew Jacono for making my worst nightmare come true.
Getting this surgery is the biggest regret of my life. I had surgery on my upper and lower eyelids. During my consultation, I expressed I did not want my almond shaped eyes to change. He promised me that they wouldn’t and that I would have no scarring. The outcome was HORRIFIC!
I had huge round eyes, like saucers, with scarring above and below both eyes. He placed the incisions well above the natural crease of my eyes and flared them up to my eyebrows. This was extremely visible even a year after surgery. He left scars under my eyes that makeup cannot cover. Because of his terrible stitching, he left scars that are called «dog ears.»
This incompetent doctor left the fat pads in the corner of my eyes; he never removed them which was part of the surgery.
My eyes were no longer symmetrical. One eye was pulled down at the corner; this made my eye look «sad.» It was pulled so much that I couldn’t keep the water out of my eye in the shower.
I went to two other plastic surgeons for second opinions. They agreed his work was really bad. One doctor thought the scarring left behind was «Peculiar.» The doctor couldn’t understand why Jacono left the fat pads in the corner of my eyes. He wanted to pick up my pulled eye to make it look natural.
All I wanted was to feel refreshed. Instead, I felt a lot of pain after surgery that lasted a long time.
I wish I chose a doctor that was recommended to me by someone I knew. Instead, I read Jacono’s advertisement and saw that he called himself the «Redo Doctor.» This is true, I had to get my eyes redone by another plastic surgeon that came highly recommended to me by someone I know.
I found that Jacono says anything you want to hear just to get your money. If you are dissatisfied after surgery, well now you’re dealing with a different doctor. One that truly doesn’t care about his patients, just his pockets.
I would never recommend Dr. Jacono to anyone.
I learned my lesson, never choose a doctor that needs to advertise. Choose one that come highly recommended by REAL people.
The surgeon that fixed fixed Jacono’s botched job was able to cut out my scars and give me my almond shaped eyes back. This surgeon does not advertise. He doesn’t have to. He’s that good.
There was no way I would give Jacono a second chance to fix his mess. If he couldn’t get it right the first time, there was no way I would let him touch my face again. I was happy to spend the extra money and get it done correctly.
My mother and I had our consultations with Jacono at the same time. The best thing that came out of all this, is that I saved my mother from the hands of this man. I tell her everyday. «Mom, I saved you.»