U-Haul Moving & Storage of Grapevine

I’ve been renting my storage unit for at least 2 years here. It’s always clean and safe… I move things on my own so I feel comfortable here. The units might be a bit pricey but well worth it… the staff have always been helpful!

I don’t know how often we’ll go here since it isn’t the closest U-​Haul for us but when we needed a hitch installed, this is where we were sent.
Set up the order over the phone. I called the local store and was routed to the Grapevine store for the hitch install. Made an appointment and within moments had an email confirming the order and appointment. A couple minutes later the install guy calls to confirm my order and suggests a slight change since I was towing a trailer which saved me $ 30. Bonus!
Install was quick and they texted me when it was done. I left my car there and picked it up later.
Very friendly staff! Store has all the locks, towing equipment, boxes and moving goods you could need.

Honestly and without speaking in hyperbole, this was the flat-​out worst customer experience I’ve ever had.
The reps passed me back and forth without helping me out, but the icing on the cake was the manager and his «not my problem, buddy» attitude. They flat out refused to help me with my situation and instead tried to charge me almost $ 300 dollars extra. When I refused, they gave me the number to call corporate.
I drove to another location and they solved my problem in about 15 minutes with no hassle.
AVOID THIS UHAUL AT ALL COSTS. SCAMMERS.

I want to start off by saying that the facility is nice, and that is why I am giving this place two stars, but do not expect to get what you reserved online. Twice now, we have reserved a unit online, showed up, and not gotten what we reserved! You would think that if there were no units of the size you request available that one of three things would happen:
1. You would not be able to reserve the unit;
2. you would receive a phone call informing you that the unit size you requested is not available; or
3. you would get the next unit size up at the price of the unit you reserved.
Well, unfortunately none of these things will happen. In fact, you will end up arriving at UHaul storage with a truck full of stuff, go into the office to get your unit you reserved online, and be informed that said unit is not available and that you have to pay for a unit the next size up. I should say, that they will offer you one free month, but when the total cost (taking into account the free month) will be an extra few hundred dollars a year, a free month does not make up for the screw-​up.
Overall, I have not had a good experience with this UHaul location and would not recommend it to my friends.

I’ve used U-​Haul for several moves over the years — college, right after college onto grad school (s), moving from apartment to apartment, and finally from an apartment to a home. I’m always wary of U-​Haul — and any auto rental place — because I get the sense that they are hoping you turn it in late, drive over your mileage allowance, or scratch something just so they can pile on the charges.
Before my move I bought about $ 100 worth of boxes but didn’t load all of them into my car. I was so distracted I took the cheap bubble wrap but left the expensive boxes behind. I went back for them later and an employee had them set aside for me and didn’t make me feel stupid for leaving them there. On a side note, while the boxes are of good cardboard quality, for about $ 1 more, go to Walmart and buy plastic bins.
When I needed a truck for the same move, I reserved a truck online and picked it up at 7am the next morning. It was ready, full of gas with keys in it. I left my car there overnight and it was still sitting there when I got back the next day. The truck worked fine, or as well as can be expected for a truck with 199,000 miles on it. I felt really manly driving a 350 Ford with bench seats and manual roll-​down windows. I had to tune into AM Country to complete the motif. Anyway, I returned it the next day at 7am and was out the door in less than :30 minutes. The bill came out to within $ 5 of what I was quoted when I picked it up, so no shocker add-​ons. Other than getting horrendous gas mileage (60 miles, 8 gallons of gas), the U-​Haul truck was OK. When moving, a quick check-​in and check-​out is key, so this U-Haul’s sense of urgency is helpful.