Stoneledge Apartment Community

I have lived at this community for over a year now and have to say that my overall experience is very enjoyable. I moved from California and wasn’t able to view the property before I signed my lease and Ari and Terra were very helpful with the process. They communicated on a professional level and followed through with all that they said. Since the move they have been very helpful with everything that I have needed, especially the maintenance staff as they are quick to respond to a concern. Terra along with the rest of the staff is very kind and helpful and would recommend this place to you if you are looking around Grapevine, which BTW is a wonderful area to live.
Thanks Stoneledge!
Mark

My favorite apartment community ever!
Beautiful apartment homes, great location, warm and friendly staff, exceptional service with any service requests — these are just a few of the highlights. I’ve only ever been extremely satisfied with my year+ of living at StoneLedge!

UPDATE
Negative experience 100%. I complained via BBB without a resolution from the Owner, so this will be solved in a small claims court.
We found the property we rented to have been falsely advertized as a «luxury apartment» because the management failed to comply with the contractual provisions regarding the peaceful enjoyment of the property. Once I moved in I found out the neighbor at the upper floor was causing — almost daily — sufficiently-​extreme noise to interfere with our ability to live in normal conditions. The situation degenerated within 4 month and, during all this time — the Owner did NOTHING to mitigate the problem in any visible/​provable way (from our point of view), despite my frequent written notifications and my attempt at civil or amicable communication. Moreover, I paid everything due covering 20 days more after the move-​out date. In all the legal documentation research that I have found, my medical condition represented sufficient reason to justify my move-​out on an emergency basis from the stress-​source (apartment) 4 months after the move-​in. Yet the manager/​Owner insisted I had to pay them up to S4000+, while their lawyer ultimately offered a «release from dues» if I paid $ 1500. This is an unbelievably unjust Owner’s position… it appears the lawyers of this property expected me to risk a presumably-​fatal complication of my medical case, instead of choosing what was sensible to do: moving to a place whose management respects our lease agreement just as I respect my payment obligations.
Owner/​Manager/​Lawyer repeatedly refused to see any documentation proving the ongoing problem in which we had absolutely no fault — all they want is money, clients/​people don’t matter to them… In all my past experience renting home offices, I have never encountered a worse approach to customer service than at this property.
I moved out in panic — actually suffered a serious medical issue soon after, surely a repercussion of that emotional distress — but it was a correct action on my part, because I found a complex where the contractual requirements have been fully respected by the Owner/​manager until now and I could recover medically in a peaceful environment.
I hope the judge will find my circumstances to have been justified and will approve of my request for compensation for the expenses I incurred due to the false advertizing and breach of contractual duties by Stoneledge Owner in this case.

I have lived in Stoneledge Apartments for a couple of years now. They send complaint emails almost everyday about residents not cleaning up after pets or how residents clean up after them and it doesn’t meet their satisfaction. There are problems with car break ins and we are told to hide belongings and lock the doors. For the price we pay every month you would think they would make sure gates work properly, have a patrol car drive the lot a couple times a day. Staff is snotty. You can hear people in the apartment above yours or next door. Parking is VERY limited. Do yourself a favor. Keep looking!

Such a lovely place to live, I’ve lived here for two years now and I have nothing but good things to say about The Stoneledge staff and the atmosphere. When you come here you feel like you’re at home.

I’ve visited this complex on three different occasions inquiring about an apartment. They have the most unfriendly staff I’ve ever come in contact with. Very short and brief, did not offer a tour, did not seem to have any interest in leasing an apartment home. I gave them the benefit of the doubt, that’s why I had went back on multiple occasions because their property is so beautiful. However, it was just more of the same all three times with a different face and same attitude.

I have lived at Stoneledge for now a year. The Stoneledge staff is professional, and want to make sure that living here is the best in the metroplex. This staff works hard to have the best social events to bring residents together, they are an excellent way to meet new residents.
The maintenance staff provides timely and very quick service if you have an issue, you never have to call twice, the job gets done.
Thanks to the whole staff, a job well done !!!
SD

My husband and I just renewed our lease — needless to say, we love it here. Ari, Terra and the rest of the team in the Leasing office are all wonderful and accommodating. They are very attentive to questions and any issues that one may have. The maintenance staff are very prompt as well whenever we request for service. Pool area, gym, board room and entertainment room are all well maintained.

I love living here ! My husband and I have been here for 2 years now and have loved the location, friendly staff, great amenities, door trash pick up. Ari in the front office is great to work with. She is kind and gets back with you on time with all issues. They all go above and beyond to help you feel welcome. I also love when you call there is no automatic message that comes up it’s a live person every time and answers within the first ²⁄₃ rings. Great place. Check it out !!!
One thing I wish they had was a hot tub or a sauna :). Other than that the pool is wonderful — tvs outside with cable, gas grills and you can play your own i pod music to the speaker system. Work out room is clean with lots of variety.
Office that is available ²⁴⁄₇ for residence, have free internet with Mac or PC computers and also free printing. This has helped me so much !!
Not to mention they offer a huge closed office room you can use to book for meetings with a huge table.
Check them out !!!

If I could give this apartment complex zero stars I would! Living there was a miserable experience. You will pay a hefty price for CHEAP and I mean CHEAP amenities. The big deposit you put down, don’t expect to see a penny of it back. I made the mistake of turning my keys in at the end of my lease and not asking for a walk through. On the day I turned the keys in I asked if there was anything else I needed to do. «Oh no, everything is fine» the manager says. A month later I get a bill for carpeting they claimed to replace. I responded with a «letter of dispute» asking to see a receipt or work order for the new carpet. No response. Six months later I get a call from a collection agency. How embarrassing! I have a credit score of 870!
On a regular basis I would come home to a house full of dirt, human hair, and pet fur that had been blown under my entry door. That was their idea of keeping the main hallways clean, using powerful leaf blowers. Not a good combination for a clean freak like myself.
What is masked as an upscale apartment complex, turned out to be GROSS!!! Stay away! There are better and definitely cleaner places to rent for those prices. Shame on the dishonest management!