Rooms To Go

If you purchase something from Rooms To Go, you’re stuck with it. Their no return policy is a joke.
Nebraska Furniture Mart has a 30 day return policy. Better quality and better customer service during, as well as after sale.

I could have written this sooner, but life happens.
After much negotiation and some further aggravation, the Rooms To Go headquarter’s «powers that be» decided to allow us to receive a resolution to our issue. Once the store received the okay from headquarters we were able to exchange our shoddy furniture for something else. We’ll have to wait to see how well the new furniture does.
I absolutely hate having to fight for a fair resolution to a consumer problem. I would have had a much higher opinion of Rooms To Go had they not fought us tooth and nail about a product that was clearly faulty. I doubt I’d ever go back to this retailer again because of this experience.

I have to admit, I like walking around to get home interior design ideas more than I do furniture shopping. AND … I’m not of fan of the sales associates gather up near the front entrance waiting for their time in the queue sitting on furniture chatting away. Hello RTG employees, the customers can hear your conversations. This has to bother other people too.
I watched them grow and add to their furniture area over the years even adding more home accessories.
Traffic getting over there (with the construction) was frustrating.

Sold me leather sectional sofa, about 1 week later, one section bottom was broken and repair man came fixed the bottom wooden bridge, but it didn’t really had a support, it felt like seating on a 100 year old sofa. I called and complain but no exchange or whatsoever. Another item was a desk, delievry man assembled at our front yard and didn’t do a good job, the nail was sticking out from the desk leg, I called, was told they will send me a new leg, never recieved it. I never go back to this place. Ik*a has better product and better price.

Sold me new end tables, but they came used. One was missing a leg. The dining table was missing a spacer. They wanted to lay the glass top against the couch for a few days until they got a new spacer. I will not use them again.

I will never buy anything from rooms-​to-​go again! My original order included a sofa, ottoman, recliner, bookshelf, bed, and bed frame. To begin with they left pieces of plastic all over my floor. The bed frame they delivered was not installed properly and damaged. The replacement bed frame was also damaged. The third one was finally ok. Then I go to sit down on my sofa and heard a loud crack. It was obvious that a support board under it broke because it sagged down in the middle. They sent a «technician» out to look at it and he confirmed there was a broken support. The reason it broke is because the support leg was never installed under the middle section of the couch. They did send a replacement which so far seems ok. My original delivery date was toward the end of August. For this one order I had to stay home 5 different times. My last replacement piece was delivered on Nov 15. So, three months later my order was complete (as far as I can tell). I called to request a refund of my delivery fee. They tried to give me some line of B.S. about the policies… blah, blah, blah. I originally planned on going back to buy a few more items, but after the experience I’ve had I will never buy anything for any Rooms-​to-​go ever again!!!

Save yourself the anger and frustration and do not shop here. Though the sales staff was nice, the furniture is crap. Our loveseat was delivered with a broken leg, and our Ottoman had a scratch. It took multiple phone calls just have them schedule an appointment to come fix it. After waiting a few days for that appointment the service man could not fix the problem, meaning we then had to wait another few days for another appointment. When we said we were tired of dealing with all of the problems and wanted a refund they refused to give one. I will never shop here again and I will do everything I can to ensure everyone I know does not either.

I had the worst customer service experience in my entire life here. I paid upfront for a bedroom set and when my delivery date came they delivered the wrong rails for the bed. I was told it was the weekend and that there was nothing to be done until Monday. I called customer service on Monday and was told that the next delivery date would be over a week away. I told them that was not ok, and they said the only thing they could do was wait a few days and then I would have to stay home ALL DAY on the day of delivery and wait for their call. When I called and asked for the store manager, I talked to the assistant manager, Jim, and he said that all he could do was give me a store credit for the inconvenience. Why would I want to continue to shop there after all this crap? Also, I called my salesperson but never received a follow up call. You are ONLY a number and a commission to this place. They don’t care about anything else and customer service here is obviously not a priority. Do yourself a favor and stay away.

We were greeted but were allowed to shop at our own pace with no interruptions. Our salesman, Kevin Lowe, was informative, well mannered and professional all the while being very personable.
Thanks for the great experience! Can’t wait to pick up our merchandise.

I will say this place has cool stuff. I have ordered furniture several times at this location and have never had a problem. Unlike several other reviews my experiences has been pretty smooth for the most part.

WORSE CUSTOMER SERVICE IN MY LIFE!!! Do not shop here! I bought my furniture and received a delivery date. I called the day before delivery to ask for a window. I was told there is not window to just stay home all day. The driver showed up while i was getting my mail and left. I then decided to pick it up my furniture since I needed the bed asap. It was raining so i called the store to let them know it was raining and I was told they couldn’t guarantee my bed wouldnt get wet so i told them i would come the next day. I drove over 1 ½ hours to warehouse and was turned away by the flash light cop at the gate saying im not scheduled today. i called the store who didnt apologize for not scheduling me instead said come back tuesday! no apology about anything from anyone there. On top of that when i asked to speak to a manager he told me the mgr was to busy and theyre about to close so i can call tomorrow. now i have to come back in to swipe my card to get a refund. worst customer service ive ever had and I will never buy from rooms to go again! Im still on hold for a mgr. its been 22 minutes and no one has come back to the phone.

Well the main manager was really rude to me today !.. i went there to exchange one item but the way he was talking to me i dont think that was very pleasant !.. We are not here to buy free items. we are paying for everything and thats where your salary is coming from !

We recently moved to Texas from California. After visiting a couple of furniture stores we wondered into Rooms To Go and were delighted by the styles and prices. We picked out furniture for all of the rooms in our new home, which we were not moving into for 3 – 4 weeks, and were told that if we wanted to «lock in» the current sale pricing we would have to order that day and put down a 10% deposit, which we did. A big «red flag» should have been that they DO NOT offer refunds, only store credit, Not knowing anything about the company, once home, I researched and found many complaints about furniture arriving broken or not of the same quality as the store displays. I got «cold feet» and decided to cancel almost everything… I had to at least buy something totaling my 10% deposit so I chose to keep a bedroom set. At first, the sales rep insinuated that I had to keep my entire purchase but having done my research, I informed her that I only had to buy the amount of the my deposit and she didn’t argue. Our delivery was on a Saturday and the deliveryman told us that once everything was unloaded and set-​up if there were any problems I could address it with the Customer Service Rep that would be calling me within 15 – 20 minutes after they left. The headboard had a crack and the dresser drawers would not close properly. Of course, there was no call within 15 – 20 minutes and when I called an hour later, Customer Service was closed because they are back East. I called the store and spoke to a manager and she said that we would have to talk to Customer Service (the corporate office) but she would send an email. Ugh, this is exactly the stuff that I had read about in the reviews. I had to wait until Monday and when I called they said that they would send a «technician» out (another thing I had read about in the reviews). I said that I didn’t want a «technician», I wanted replacements because I wanted the NEW furniture that I had paid for, NOT repaired furniture. The Rep said that that is their procedure so I asked to speak with a manager and amazingly he agreed to deliver replacements for the dresser and headboard. The replacements arrived in good condition and I’m glad it’s all over with. You should know… They do not inspect the furniture before delivery, they arrive in boxes and when the deliveryman opens the box to assemble, that is when they see if there is anything wrong (the replacements had been opened and inspected). Stand your ground, do your homework, and do not give them any money unless you are 100% sure that you want that item or you will be stuck because there are NO REFUNDS. I will never buy anything else from them again.

I like a lot of the furniture here. The store is organized well, and the sales people are not too pushy. My issue lies with the unhonest sales tactics. They sales lady, which was an older lady, whose name I believe was Pam, is a liar! She insisted that I had to purchase some $ 300 protection plan and they could not sell me the furniture without it. Once I spoke with their finance team, they had me sign off on a paper saying I wanted it. I told them I did not, and I was told it was mandatory. They told me that it is not mandatory, and the salesman should not of told me otherwise. They removed it. Awesome experience otherwise. Pam you are a LIAR, and as a Saleman myself, I can honestly say you suck at your job, and you are a weak closer. You shouldnt have to lie to sell a product. Thanks!

The furniture on the showroom is not the same as the furniture they deliver. We just made our second and LAST purchase ever from Rooms to Go. We had previously purchased a sofa, loveseat, recliner package that was very nice, comfortable and perfectly firm in the showroom. When they delivered it, it was much softer and caused you to sink in deeper to the seat with less back support, making it uncomfortable. After tons of problems trying to get a resolution, I decided to add stuffing to it myself and mistakenly blamed myself for choosing one of their most inexpensive sets.
We ended up getting rid of the old stuff when we moved and went in this time and paid WAY more to get what we thought was a nice reclining sofa. Same thing. Felt great in the store, they bring it to our new place and the cushioning is way softer making us sink into it deeply and the back support is like leaning on a bean bag. Our back and necks hurt in a short amount of time, so we end up sitting on the floor a lot now.
We considered demanding a replacement, but their delivery crew was horrible the first time since we need it upstairs in our townhouse. They scuffed the walls and were unable to get it all the way up without me having to help them. I thought I PAID them to do it. They said they would note the wall damage and someone would contact us to resolve it, never heard anything back. Rather than have them try to remove this one and redeliver another one and get more damage, I will have to try and remedy the poor cushioning material myself as that will likely be much less frustrating than dealing with their customer service.
Just remember when you go to their showrooms: what you see is NOT what you get. They are likely getting floor models built with all grade a materials and then having the rest made with b or c grade materials so you think you are getting something nice and then they deliver cheap junk to you.

Customer service here SUCKS. Don’t buy from here. Especially if you plan on doing delivery or financing.

The service was sub-​par but e selection and quality of the furniture was outstanding!!!
Loved the couch set and dining table.

expensive. mean workers … i guess i get that a lot wherever i go. what do i need to do? look old and act grumpy ???

What does President Obama have to do with me buying a couch? Who hired this women, to try and sell me home furnishing while telling me Obama is the anti christ? All I wanted was a couch and I got the 700 faults of Obama speech. F-​her, I went across the street to Ashley and paid a good sum more, now bail-​out your ass, that commission trick!