Kwik Kar Lube & Tune Of Grapevine

I think it’s the 2^nd time I go to this place, just went there for an inspection. They are perfect: prompt, professional, helpful, and the place looks nice and clean, there is also a bench outside to wait on,
which is good when the weather is convenient. I’ll always seek their service, they are the best in Grapevine.

My mother has been a customer for over 10 years at this location. Recently I was at her house and noticed a large oil leak in the garage. I asked her about it and she stated she had her oil changed recently at Kwik Kar of Grapevine. I told her she should take it back immediately because something isn’t right. She did and was informed her rear main seal was blown and she was 2 quarts low. Adam was the manager on duty and he informed her they don’t have an ASE certified mechanic at this Kwik Kar location. She would have to take it elsewhere for the repair.
As an ASE C1 myself I don’t claim to know everything about automotive repair, but that is how I make my living. I called and spoke with Ben and he was on the defensive right away and he would talk over me without hesitation. This isn’t something that should be practiced in a customer service position, let alone management. He quickly passed me off to Adam as he was the manager on duty the days my mother came into the shop.
Lets rewind a bit and talk about the mechanical issues at hand. After an oil change, my mother has a major oil leak. In 9 days her car lost 2 quarts of oil. This is a major issue. This is the kind of issue that SHOULD HAVE and WOULD HAVE been pointed out if it was an existing condition prior to her original visit. When any car is overfilled with oil, the rear main seal becomes a ticking time bomb. Adam stated they do have someone who checks over other’s work (this is an industry standard and it’s called quality control). I asked Adam if I could speak with that gentleman, he stated its a revolving position, he doesn’t know who it was, and his guys have 15 years experience. This is a great selling point for the business but it does nothing for oversight or consistent quality control.
On the original visit my mother also got her car inspected. The inspector stated my mother’s car wouldn’t pass because the turn signal had a malfunction. He did pass her because of her long time loyalty, and referred her to a mechanic shop across the street. Once she arrived across the street the repair was performed. A new light bulb. Maybe the quality control gentleman was on his lunch break at this time. These are the kind of small details that lead to larger problems. Such as too much oil and blown rear main seals @ 88k.
Adam was defensive as well and argumentative over simple facts from my mother’s visit. I asked Adam for the owner’s number. He denied my request and said I could leave him a message and he would call me back, IF HE WANTED TO. I get it that the owner is away from the business and probably doing more enjoyable things. In my opinion this issue should’ve been resolved ASAP without Eric’s involvement. I’m not holding my breath and I’m not looking for a handout. I just simply want my mother’s car back to the condition it was before her visit to Kwik Kar Grapevine. I find it very alarming they don’t have an ASE certified mechanic on duty for times like this. Accidents happen in life and accidents happen in business, I understand that. What separates business from others is the willingness to work with a customer to come up with a resolution. People and processes.
Unfortunately not all quick lube places are honest. Not everyone has a hidden camera when they come in for service.
*Just an update it’s been weeks since the horrible service and mismanagement and still NO follow up. This might be a nice place when things go right, but it’s obvious they don’t stand behind their work then things go wrong*
Learn from our bad experience (customer for 10 years) take your car to a larger shop, perhaps a dealership that has the people in place to handle any issues that may arise.

Service was fast and friendly! Came in for an oil change and they offered to top off all my fluids. Seriously, who does that?! Of course I said yes!
They came in and let me know my air filter and some other issues could probably be addressed. Didn’t try to sell my anything (felt like an old friend was looking out for me).
After reviewing all the recommendations I picked the ones I could afford and Paul said he would put the others on my file and remind me next time I come in. The service here is first-​class all the way!

I got my oil changed here yesterday. The gentleman were amazing! They got me in and out quickly! And didn’t try to talk me into getting «something» fixed! In my 12 years of driving and getting oil changes I have never not had them try to get me to fix something! And I got the premium synthetic oil for $ 54. Winner winner!!!

I have done business here several times, but recently had a very minor problem that could have been easily explained. Instead, the manager of the place was extremely rude and combative. It was like he was looking for a fight. I started out the conversation nicely and he quickly took it to an angry place. The manager is the person that is supposed to help you if there is a problem. There are lots of other places in town to have your car serviced. I won’t go to this location ever again unless I find out that manager is gone.

In my 28 years in this life, fastest oil change I’ve ever experienced. Parked, walked across the street to CVS, walked back and my white steed awaited.

Surprised to see negative reviews here… I gotta say this is the best place to take your car for a quick oil change, very nice people and the coffee is better than Starbucks. I wish more people who liked this place left reviews so I am :)

If you don’t like attempts to sell you more «stuff» than just an oil change, this is the place to come.

Rude rude rude and of no help. Awful place to take you car. Go anywhere else!
I won’t ever darken this door again not nice. not service oriented at all

I trust these guys with my oil changes all the time, however they were incredibly rude with me in trying to figure out was wrong with a check engine light. I will be taking my business elsewhere for the time being.
Look a customer in the eye when dealing with their vehicle. Some people do not have $ 400 for your mechanics to go on a fishing expedition in search of a solution.
If you would like better service and honest answers try the NTB in grapevine instead.

I try to use these guys for all my oil changes. I think they make a solid effort to consistently exceed my expectations. As soon as I park the truck, one of the service techs is at my window asking what I need done. They can perform a number of services fairly quickly, and they seem to do a good amount of business.