Driver’s Edge – Grapevine

5 gold stars today. This experience compared to my dealership service department experience could not have been different. I own 2 VW and they happen to both be in the shop at the same time. #firstworldproblems But this was the most interesting concurrent experiment for me on mechanics in the area. They corrected my fuel pump prob and a recall situation (I didn’t even know about) in the same day. I have been going to this location for about 9 years for misc items… oil checks, inspections… Today they pulled through and I could not recommend them more.

Never go here. If you do, make sure you stay close by to see if they actually perform the services you are willing to pay for. If you find out later that those services were not performed just chalk it up to a bad learning experience, because you will never receive a refund.
After another recent visit, they completed the services I paid for earlier, and refunded one of them for my inconvenience.

Really Bad Bad Bad car wash service! DO NO GO THERE! I’ve been to this place once to drive my car for quick cat wash. The car wash machine didn’t work properly & I called somebody at the service area & letting them know that it didn’t work & my car was a mess & look wet & still dirty. They gave me a code to re-​wash again & said it should work since they just fixed the car wash machine. I gave a try again & still did the same! I told them again & they seems to argue back & said there is not way it didn’t work because they just fixed it. Since I didn’t want to argue back about the car wash I left with my dirty filthy car & $ 15 was gone! I’ve told friends & family that live around here to NEVER GO HERE! I just didn’t appreciated the guy that talked to me so rude & made me look like I was lying about the car wash didn’t work properly!

Do not go here! I believe the other reviewer’s stories about this place being dishonest. I took my car there today to get a tire looked at because it has been slowly leaking air. They told me they «don’t do that here». As I was walking back to my car I noticed on the side of the building in big lettering it says «Complete Auto Repair». That’s either a lie, or the person who spoke to me was lying. I have a hard time believing they don’t repair tires. Perhaps they didn’t want to mess with it because there’s not much money to be made in tire repair.

Terrible and dishonest. Took car in for inspection and oil. Car failed inspection so they called and wanted to run a check to see what the issue was for $ 80. I declined and picked up car. The codes are on the inspection printout I told the guy so he knew what was wrong. So what was it? The code is very common on older cars and is from a dirty sensor. I pulled it (2 screws and maybe 2 mins) sprayed it with 30 cents worth of cleaner. Put back on and drove back up to get it inspected. It passed. This place is a joke and will take advantage if you do not know better.

I have a 2000 Lexus and it needed a rear main oil seal replaced. An expensive, labor intensive job. The car was also due for a timing belt replacement, which is normal. They did both, worked with me on the costs, and came in at exactly what they quoted. They were also quick and the folks there are very nice and knowledgeable. I also used them before when I had an oil lead a couple of years ago and they replaced the valve seal. Again, did a good job and no troubles with the repairs.
No, I don’t work there and have no affiliation with the company, just someone who likes to give good reviews when deserved.

Another great job by the guys at Driver’s Edge. Got all 4 struts and brakes replaced on short notice.

I just had my oil change done at Firestone and was told I needed a brake light bulb replaced. Estimate to fix $ 37.00. I decided to get a second estimate because I thought this was very high for a bulb. Drivers Edge installed a new bulb. Estimate $ 0 I wasn’t expecting them to replace it for free but they earned a customer because of it. Thanks Drivers Edge.

AVOID THIS PLACE. I was billed $ 48 for a basic oil change on a ford explorer. They quoted me $ 35. They also did the upsell scam. They said your brakes are dangerously bad. I just had the brakes serviced a couple months ago. AVOID this place.

Went in to the hands free car wash and i have to say that the wash was very well done by the equipment that they have, my car was very dirty with muck from resent bad weather and lots of highway driving and came out very clean! Why I’m knocking down the review to 3 out of 5 is because the dryers that they have are very loud and seem to be blowing very hard but they don’t dry your vehicle very well. I got out and dried it with an old towel i had and the car was very clean afterwards.

Been here twice now. Once for an oil change and they told me I needed new brakes. My car had 3000 miles on it. I called bullshit. Fast forward 7 years to second visit for an inspection. They told me I needed brakes and windshield wipers to pass inspection. I showed them my brake job receipt from a week earlier and they backed off. Held fast on the windshield wipers. I paid the $ 10.00 for each windshield wiper just to get out of there. I will not go back to this scamming business.

Walked in to get oil changed 15 minutes before closing on NYE and the new GM was more than happy to have her guys change the oil. Awesome service!

I used to think they were honest and fantastic and would take all three of my cars on a regular scheduled repairs there until the last time I took my car there for an oil change. They tried to convince me to get my brake fluid changed and the guy in charge took me to my car to show me how dirty my fluid was. However I told him that three months prior they told me the same thing and I had it changed. He checked the records and saw that I was right. When I asked him why he didn’t notice that when he showed me how dirty the fluid was he didn’t have an answer. So I stopped taking my cars there. There were a few more incidents not as atrocious that happened to me there but that was the last straw. It’s unfortunate because they were so close to my house.

I’ve seen these pop up around the area and decided to go to this location when my check engine light came on. While I was there, I had them check out a few other things and had those repaired as well. The staff — especially their GM Tam — was fantastic and thorough. I will return here again when I need more repairs.

Took my car in on a Saturday to have its back breaks replaced.
Fast friendly service. Job was completed in the time they said. I paid exactly what was quoted to me.
Happy customer. Also got a free car wash.

Never take your car here! They are unreliable, incompetent, they will try and put charges on your credit card weeks after you go there and then tell you you’ll have to deal with your bank. I had my valve cover gaskets and oil gaskets replace ($ 900) and had to take it back four times because the car continued to leak and burn oil. I should have learned, but when my A/​C went out they said they fixed for $ 150. Two days later all the freon had leaked out they said it was an additional $ 900 to fix the leak they missed in the first place. This was after I told them I was trading the car in in a few weeks and if they couldn’t fix for less than a couple of hundred dollars to not do the repair.
There is a reason why there are mainly one-​star rating
I REPEAT NEVER TAKE YOUR CAR HERE!
SHOULD BE ABLE TO RATE NO-​STARS

My wife took her Volvo in for an oil change and they tried to tell her she needed $ 1100 worth of repairs, and warned her DO NOT drive this car! She was scared to death, but I knew they were lying. That was over a year ago now, and we never experienced any of the problems they warned us about. These guys are crooks.

I went to the Driver’s Edge at Hwy 121 and Glade Road in Euless, TX. They said that they were Kwik Lube, just with a new name. So I left my wife’s car for an oil change. After about 30 minutes they called to tell me that we needed $ 782.00 worth of repairs. Keep in mind I only asked for an oil change. I told the caller to «do nothing» but change my oil and he seemed a little disappointed. I went immediately to get our car «as it was apparently on it’s last legs… and took it to my regular mechanic. He looked over the recommended repairs and inspected our car. When he stopped laughing, he told us no repairs were needed and said no charge. I’m a retired car dealer and the rule of thumb is NEVER NEVER NEVER EVER, go to a lube shop that does more than lubes, a muffler shop that also does tune-​ups and so on. It always seems that they want you to experience every type of service they provide whether you need it or not. Will not be back to any of the Driver’s Edge locations. We have been going to Kwik Lube for 20 years with no issues… is this really the same company?

Recently changed owners, Used to be the best place in town.
I knew something was wrong when I drove up to the oil Change que and no one came to see me even though they looked over at me several times.
My car was rushed thru and the other wettted compartments werent topped off like
washer fluid, radiator etc. No suggestions on whats recommended or needed to the vehicle like before and no free wash token.
The worst part is even threatening to use a $ 10 groupon to get a discount which supposidly was honored before my bill was totaled the oil change for 7 qts of Mobil one was $ 115.43? I called the Ford dealer who youd expect to be higher and they charge $ 69.
Boy am I a sucker! I paid a premium even with a discount of $ 35+? Stay away from this ripoff!