Best Buy

I enjoy coming here for my electronics and they treat me ok. I mean there is nothing here that makes me go crazy. But they have the basic things.

We used Pacific Sales over the past several years and will not continue business with the company.
We purchased a dish washer over Memorial Day weekend, 5÷30÷16, and took advantage of the sales tax discount. The delivery was set for Jun 8^th. On 6÷1÷16 the delivery date was changed to 6÷9÷16. At 4 pm CST we called to ask for delivery status on 6÷9÷16, we were told vehicle issues were the reason for non delivery. After calling Pacific Sales, we were notified the last unit was delivered on ⁶⁄₈ and we would have to wait for another shipment to arrive.
We were deceived by the delivery company. No phone call re notification was made or received. No shipment status call was made and we cancelled plans to wait for «delivery» of our order.

The Geek Squad guy for car audio at this location (Brad) is fantastic. He fixed numerous issues we had due to another companies sloppy install job. His professionalism, skill, and customer service are impressive. I won’t take my cars anywhere else for audio/​video from now on. Highly recommend Brad at Grapevine BestBuy Geek Squad for any car audio/​video needs.

We always get the best service at this store. We have bought everything from tablets to appliances to TVs here and have never had an issue with anything.
Today was no exception. We had a great sales guy who walked is through all of our questions. We found a great deal on just what we were looking for. They even loaded it up in the car.
Thanks Best Buy! You guys are awesome!

WARNING… PACIFIC SALES OPERATING INSIDE OF BEST BUY IS NOT BEST BUY!!!
Cancelling Best Buy card after years as a loyal customer… the story begins.
Went into a Best Buy (Grapevine), and within a matter of 30 minutes purchased a dishwasher and fridge for a condo remodel I had undertaken. Mid-​line stuff… off the Best Buy floor, definitely not high end or designer. Same appliances I had looked before and discussed with several blue shirt BB employees at other BB… However, I was assisted in writing up the sale this time by a person in a Pacific Sales shirt… thinking…hmmm…this must be what Best Buy is rebranding their higher end kitchen stuff as… boy was I wrong!!!
So, condo deal fell thru, drove over to the Best Buy closest to my house (Alliance off I-​35W), and asked to cancel the sale (had not taken delivery of appliances)…did not have paperwork, but my experience with BB is they have great system of purchase tracking… so, after 10 minutes of clerk looking for my sale, I said, I will come back tomorrow with the folder and receipt.
So, next day, Saturday afternoon, dragging the sales folder (which said BOTH Best Buy and Pacific on cover) back over to BB Alliance for now a second time… only to be told that this was not a BB sale… it was a Pacific Sale! Wow, so I had bought something at BB but NOT from BB… but that’s why I come to BB… great sales records that can be tracked, service, warranty, the strength of the name… and hey, Pacific had even put the sale on my BB credit card!!!
Now the kicker. I asked Alliance BB if they could still cancel the sale… ready…NOPE!!! You have to drive to the store where you made the Pacific purchase that they can cancel it… Alliance does not have Pacific in their store… or access to their completely different E-​filing and records!!! Are you freaking kidding me??? BB called Grapevine BB and Pacific, asked if they would just let me cancel over phone, and were told because I dont have my BB card, that I have to drive across town from Alliance to Grapevine… who in the world cannot do things electronically and remotely these days!!! BB Alliance had every bit of account information in front of them… completely ridiculous and punitive.
So, back into the car, and an hour and 20 minutes later I am finally back home, order cancelled… an hour and 20 minutes of a Saturday afternoon wasted because I made the MISTAKE of not knowing that Pacific Sales is independent of BB… different systems, different people, and frankly several steps below BB…
So, I am done with BB… Credit card now cancelled. and strongly suggest the next time you go into a BB for appliances, demand that they make the sale through BB and not Pacific… avoid the hassle and frustration of some subcontract dealer when you came in for the customer service and sales support that BB is known for!!!

Terrible on returning anything– would not take back an Xbox controller purchased 30 days ago– because I don’t have the purchase protection. Won’t buy from BB

Just had a Kenwood amp installed in my new Chevy truck. The installers at Bestbuy did a great job.

was very disappointed after visiting this location. My Father and I came here looking for a dvd or cd teaching excel. The guy at the front was nice and sent us respectfully to a representative. We asked him if he had something available. He then called another guy and said, These guys want some sort of packet or handout or something. The other guy then replied, I hope you guys know how to use Youtube. Go and get the information there, there is no such thing as an excel cd. As we were leaving, I heard them making fun of us saying Im sure they aren t educated enough to know this .
I surely wont be going back.

I tried several times this afternoon and evening to purchase an iPhone 6S /​Verizon plan on
. Every time I attempted to checkout the site kicked me back to entering my current phone and and account numbers. Then it told me to call an 877 number regarding the order. Customer service at the 877 number said I had to go to the physical store to sign up for a new contract under the terms of the sale. At the Grapevine store, the Best Buy /​Verizon rep told me I did not qualify for the plan as a first time customer. At no time did the website or customer service rep indicate there was an issue with begin a first time customer. In fact I was was asked if I was transferring carriers during the checkout process.
This has been a remarkable waste of time to save $ 100 on a phone that evidently they won’t let me purchase and I will never attempt to buy from Best Buy again.
Oh… I called customer service and was told I could speak to a supervisor. After 45 minutes on hold I get some guy who is anything but on the line and he tells me there’s not a supervisor around to speak to. Then he tried to transfer me to mobile phone sales. :/

Beware the wireless team when returning your wireless phone. With Verizon and I purchased my phone on the first of September and brought it back to return the 15^th of September. The rep in best buy Mobil proceeded to tell me I was passed the 14 day period and I couldn’t return the phone. I then called Verizon customer service and they confirmed I was still eligible to return so I handed the phone to the rep. He then argues with customer service and about 30 min later I finally was able to get them to return the phone and everything went through fine. Don’t take their word for it and make sure you have good information. This is why best buy is struggling.

After my computer was consistently shutting down for reasons I did not know, I decided to take it to Geek Squad. There I was helped by a Geek Squad named Nathan, who was incredibly helpful! Not only did he thoroughly explain the cause of the problem (lose ram), but he also put it in in a way that I was able to understand. I highly recommend taking you computer there if ever in need! :)

It seems that every Best Buy you walk in is it’s own localized experiment. This Best Buy in Grapevine, TX boasts showcases of kitchen appliances and a Magnolia home theater mini store, but only have the bare necessities when it comes to computer desktops and car audio.
In a world of online retail, they’re competing with Amazon, B&H, New Egg, etc. these store layout experiments must have something to do with big data research on demographics and median income for that location – because the Best Buy store in North Fort Worth sells a dramatically different selection of electronics. If you can’t find what you’re looking for, check online and pick up in-​store.

Stay away from this store! I will never shop here again.
I purchased a new iPad mini last night. When I got home I discovered the lock button was defective and very loose. I went back to the store to swap it out for a new one today. That’s when the trouble started. I had to speak with a very rude and inconsiderate manager named Sly. He informed me he would not switch it out because he did not think it was broken. He said that if he did his store would get charged for it. I am a My Best Buy Elite Plus customer and have been a reward zone silver customer for awhile. I spend a lot of money with this company. When I asked him if he was simply willing to loose a long time faithful customer over this, he looked at me and simply said yes. Now I am out $ 300 and stuck with an iPad that is defective. I am sorry to say I am never shopping with this store in grapevine TX or this company again. I will take my business to Amazon or another retailer that actually cares about their customers.

This best buy is hit or miss. Often sold out of big ticket items. Also the service is sketchy sometimes.
Today they didn’t have the earphones I was looking for… Bummer!
But Ally was super helpful finding a solution to my usb portable problem!

I have had nothing but fantastic work from these employees and I shop for all my electronics at this store. Frank in car stereo equipment was super helpful and he was a godsend for me. Even the store manager mike was great! Love this place.

Completely took care of me after hours. I purchased a new tv online (open box sale). I showed up after they closed, with out the receipt. They went out of the way to make sure I got what I purchased. When the item was not in the condition it was supposed to be in (open box keep in mind), they gave me the same item in unopened new condition, at the open box price. Deal! Great customer service. Will always come back. Keep up the good work best buy! Super happy guy here!

If I could give a zero star rating I would! There is an asshole by the name of Reese working here that doesn’t give one iota about the customer! His attitude and severe lack of customer service are appalling to say the least! This moron should be fired!

The employees are super friendly and helpful, a Godsend for this electronics idiot. Wish there were more employees, its pretty tough to find one sometimes.
Have never had an issue with anything I bought or had to return.
I do wish they had more of a selection of certain items, but lack of selection didn’t deter me from going there.

I have been here a handful of times. A couple times to purchase equipment for my business as well as shop and seek advice. Both times, I came up short on experience and the last time on service. When I filled out my tax exempt form, I had at least 4 to 5 people scrambling for paperwork and the person that knew how to process a tax exempt form just so happen to be waddling around the customer service counter smacking her gum.
The last time i went in, which was a couple weeks ago. I wanted to buy an iPad case. I understand about the minimalist selection. Many retailers like to put a lot of stuff online but doesn’t mean they will have it in their stores. I tried to get help, made eye contact with half a dozen specialists and needless to say they didn’t care. No one bothered to greet me and the loss prevention guy up front mindlessly stared at each female that walked in the door and quickly greeted them.
I use this location as a last resort. Otherwise, I wouldn’t bother. The girls behind customer service love yapping with each other and the place feels more like a frat house than a business. *sigh*

Not as big as some BB’s, but this one has an Apple kiosk and a Magnolia high-​end stereo store.
They have always been good about having items in stock and price matching competitors.
The only tricky part is the entrance. Because it is located on the southeast corner of the 114 and 26 interchange, it can be a bit tough to get here. The best way is to enter and exit on 26 behind the Academy Sports