Fields Home Center

We came to this store because they have a large selection of lumber and it’s a local store. Upon purchasing the lumber we needed to build a fence for our home we learned that they had a «No Sorting/​No Return» policy (translated: you don’t see/​pick the lumber you are buying before they load it into your vehicle). Once we began building our fence we realized many of the boards were unusable due to them being milled incorrectly or too broken/​split. 37 boards total were complete garbage.
We came back to exchange them and had to make several trips from the store to the lumberyard in the cold morning weather. From the beginning the staff was argumentative and rude. They did not want to return the broken wood. After explaining our problems with the wood to the staff person in the lumberyard, I was told to walk back inside. When I did, I found that he was talking poorly about me to his co-​worker at the register. They tried to tell me that the wood was «rustic» and not broken. I let them know I was familiar with the term «rustic» and that rustic does not imply broken. The exchange that finally did take place took an entire hour.
What is most upsetting and irritating about this whole experience is that we wanted to shop here because of their great selection and because it is a local business. Unfortunately, in the future we will spend our money at Home Depot or Lowes because the level of service we receive there is far better.
I would caution anyone about buying lumber here. Try to find a business that operates with integrity and is confident enough in the product they are selling to let you see it before you buy it.

Basically a good store, prices and selection are above average, but at least one guy who works behind the counter could use a little attitude adjustment, I’m not gonna bother naming names, but someone I know well who shops here regularly, knew EXACTLY the guy I was talking about when we were discussing this place… other than this one guy, everyone else has been both helpful and customer service oriented. From what I understand, this particular employee has worked here quite a long time, I honestly hope someone in a managerial position reads this review and takes it seriously. Just an improvement in one guys demeanor alone would automatically bump this place up at least one star, because when the average homeowner walks into a store such as Fields, we are relying upon the expertise and advice of those who know far more than we do to provide us the help we need to make our projects a success. I shop more often at Farmers than here, partially it’s because Farmers is closer to me than Fields, but I’ve also never encountered any less than great employee attitude while at Farmers…

Awesome hardware supply store with everything I need. Very friendly staff and guys that know the products. We will be coming here a lot I can tell already having just moved close by.