Todd Wenzel Buick GMC

Spent a couple of weeks negotiating a deal on a Yukon. I had a trade in that was appraised and the deal was set. I was going to take delivery on a Friday, but could not make it. I called the sales guy and let him know. I told him that I would be there at 4:30 on Monday and to please have the detailed paperwork (specifically asking for price, trade in value, all fees, and finance details) ready for me to review. reminding him that all of the details of our deal were in his email.
I also told him that I expect to spend time with the finance person, but to please have our end of it streamlined. I basically wanted to go in, review the paperwork, decide if I wanted an extended warranty, and take delivery.
Fast forward to Monday… I showed up. My salesman sat me at his desk and started to small talk me. I was cordial. He then told me that he had to go and speak with his manager. Ok… I guess. He left me for 25 minutes. When he came back, he presented me with a handwritten 4-​square. For those of you who are not aware, this is a sales tactic. 4 squares… price, trade in value, apr %, monthly payment. If you are not happy with one square, they try to get you to focus on another. Again, he’s a sales guy, so the idea of it is not a problem. What is a problem is that we already had the deal finalized!
I looked over the 4 square and the cost of the vehicle was $ 1,000 higher than what we had agreed. When I challenged him, he told me that he needed to see it in writing. I pulled it up in my email and showed him. «Oh, yeah, I remember this one. I’ll have to go and see my manager.»
He leaves me for 20 more minutes. I have now been in the dealership for 45 – 50 minutes and have not accomplished anything. The salesman came and found me in the waiting room and smiling at me asked me for the keys to my trade. I started to hand them over, but then asked why. «Because we need to reappraise your trade in.»
«No Thanks. Good bye!,» I said.
«Wait, wait. What’s the problem?»
«The problem», I explained, «is that we had already agreed to a deal. I asked you to have this ready to go. I’ve been here nearly an hour and now you want to reappraise my trade??!»
«Is there anything I can do?»
«You had all weekend to do what I needed you to do.»
This discussion was on the sales floor on a busy Monday night. I am a quiet reserved person, but this set me off. I made sure that every potential customer heard our conversation.
The manager chased me out the door.
«Dude, dude… I was gonna do the deal. I was gonna do the deal!»
I also explained that he had his chance. I said that I needed to cool off and that if I decided to move forward, I would call them.
«Great, what time can we expect you tomorrow?»
Yes, he tried to close me.
The bad reviews don’t lie. Stay away.
I was patient and found a Tahoe that I liked better at DeNooyer in Kalamazoo and had a wonderful experience. Jared was my salesman at DeNooyer. And Ryan DeNooyer helped me out as well.
I hope any of you who made it through this read were helped by the review. Based on everything else that I am reading, this does not sound like a 1 off situation.

Very poor service department hours. Service hours are not for customer convenience. I get a hassle every time I need to get routine maintenance done. They have no weekend service hours and I feel like I’m an inconvenience to them. When we purchased the car, we were told by the sales person how great the service package was, but it is no where near what she said. One of the service techs even told me this is an issue between the service department and sales department, because the sales people will lie to costumers about the service department to make a sale. We will never purchase from here again!!!

Had a condenser replaced, two weeks later I had no cold air. I now have a leak in an a/​c hose. I would think a reputable dealership would have checked this. The dealership doesn’t go the extra mile. This is the 2^nd poor experience with Todd Wenzel. Previously they didn’t replace screws to hold the wheel well together.

While this started off a bit rough, ultimately it ended up as one of my more pleasant car experiences. The fist time I went to TW’s I spent 20 minutes in the lot looking over new Buick and GMC SUV’s. When nobody came out to see if I was interested in a car, I decided to go in and find someone. Entered the building and noticed one of the vehicles I was looking for. I spend 10 minutes doing everything outside of making love to this SUV and STILL no one approached me. I go away in a huff… I am about to make a decision on a vehicle and decide to give them one more shot. I’m glad I did. As it turns out the reason it had been hard finding a salesman was they were all busy with clients. This place has over 900 cars in stock because they are very aggressive in pricing and sell a boat load of cars. Yes, they could work on the acknowledging people when they come in, but once I was with a salesperson, everyone was very professional, personable and non-​car salesman like. From my salesman Richard, finance mgr. Mike and technologies person, Rebecca, these were nice people. We will see if the experience holds up in the long term, but I see no reason it won’t. This has been a very pleasant experience and I would recommend them to anyone looking for a new ride.

Very nice staff. And fixed my car with no hassle. They were able to get a temporary replacement car. Made me feel at home in the waiting room. Service was very honest and quick. They did not make up any problems with my car to get more money from me. Like Berger has always done to me. Very honest dealer. I recommend Tyler as the employee of the month or year (honest direct and friendly). Thanks to him and services I just received. This dealer has just won me over as a customer for life.

This is the worse car company I have ever worked with.
When I went in and bought my new used vehicle, they were so wonderful and helpful when deciding on which vehicle to purchase. As soon as I said I was going to buy the vehicle my salesman was no where to be found. I also asked them to replace the windshield and the salesman to me they would only to find out they put a sealant in there. He stared he couldn’t remember saying that he would… (Bunch of crap) I sat in their office for 8 hours waiting to sign paperwork and actually get my keys. Eventually I had to actually search the area for my salesman only to find him helping another couple. I literally had to interrupt him to get my keys because he did not even acknowledge my existence when I was standing right in front of him.
Also, the service area on customer service is a joke. For oil changes and regular tune ups they don’t take appointments so you could be waiting at that dealership minimum of one hour and up to five. It’s ridiculous. And when you try to call and talk to someone they are less than helpful and seem to be even less enthused about being there.
I would NEVER recommend this place to anyone. It’s scary how terrible they are here. I’ve even had service guys that work there tell me that they’re terrible at Todd Wenzel.

I had a great experience with Todd Wenzel GMC in Grand Rapids. I was a little frustrated with how long everything took, and I was given incorrect information a few times. I understand that I worked with a new salesman, but a bit more training might have made my experience quicker and easier.

Worst customer service in all Grand Rapids. Not sure how they stay on business.

Save yourself! Buy somewhere else, this has been by far the worst customer service experience I have encountered. Purchased a new car that they did not register correctly, it took them over six months to correct this situation. I have been told I burden management by asking for the services promised when I purchased my car. Then was told that this is appropriate behavior. If I could I would hand them the keys and go buy somewhere else.

I hope Todd himself gets to this before they erase it. I’d really like to see his reaction. It seems like a fine dealership at first. I totaled my 05 Tahoe in December and began shopping for some wheels. Wenzel’s sales person, was a kid, 19 or 20 years old.” In over his head” was my initial thought. He was being assisted by a couple other sales guys, so the deal got done. the car had lots of things wrong with it including the automatic lumbar support in the driver’s seat. Wenzel would not fix it because it was $ 394 to do so. It was 3 degrees outside and stayed that way almost all the way to Florida. I took the vehicle as is because I wanted to get out of the weather. When I ultimately got to Ft. Myers, I found out the air conditioning didn’t work. At the time the car was still under the 30 day warranty. I sent George Rajah, the kid that sold me this car, an email that the AC needed fixing. I never checked it in GR because I just assumed that even in 3 degree weather, selling a car for 17 thousand, you would check the AC. Now maybe they did. And didn’t want to fix it. Besides it was 3 degrees and I wouldn’t miss it for days. And I didn’t. But I was under the impression that Todd Wenzel was a class act. Boy was I wrong. Berger Chevrolet is a class act. Wenzel is the class clown. At least that is my impression. I bought 5 cars in GR since the turn of the century. I paid them all off on time. Wenzel offered me a deal with 17.5% interest and I took it because I wanted to get out of the 3 degree weather. So I got the AC fixed in Florida for $ 178. I discovered that it didn’t work while the car was still under warranty. I fixed it about 10 days after the warranty because I didn’t have enough money to fix it sooner. Regardless, I should be reimbursed, wouldn’t you think? I went in the dealership today to begin to get the reimbursement. I initially was met by a young man, 39 years old, whose only concern was to find out how much the car was worth so he could take it in on trade. I never once said I wanted a new or different car til he started quizzing me on that subject. When he found out I didn’t have the car with me, he dumped me. Literally. His only concern was to sell me a car, During the discussion, the young man that sold me the car six months before, George, was right there. The salesman got his attention. He saw me and split. He did not even want to say hello. Probably because he made hundreds of dollars off the sale for his pocket, knowing there was a lot wrong with the vehicle. If I could find the bill from the AC repair I would probably still be there trying to get reimbursed. I will be going back there. $ 178 is a lot of money to me these days. I am a disabled Vietnam veteran and the only income I have is my disability compensation, barely enough to live on.
So if you are dealing with Todd Wenzel on a used vehicle, make them fix it before you take it because that will be your last chance to get it fixed under the 30 day warranty or receiving just the normal courtesy of buying a car where everything works. Otherwise go down the street. Do not be in a hurry to buy a vehicle, especially from Wenzel. I will let you know how I come out on the AC repair bill. Stay tuned!

Todd Wenzel Buick GMC has made me a believer. A believer in foreign cars. Thanks to this dealership, I’ve been solidified in a choice to never, ever purchase another GM product. Because it took them four months to get my vehicle back to me.
In September I took my 2009 Pontiac Vibe in to be checked out because it stopped running on me on my way into work. I was assured over and over that my repairs needed would be covered by the GM Powertrain Warranty and that there would be no out-​of-​pocket costs. Steve Olsen, my service adviser, was my point of contact for repairs and info on my car. For the first month, Steve was great about contacting me, letting me know that they were still diagnosing the problem and, finally, letting me know that they’d concluded I needed a new engine because of the failure of the water pump.
Shortly after being assured it was all covered by my warranty, I was contacted by Steve letting me know that there would be a delay as they were waiting for my engine to come in. Then, in another week, I was again contacted by Steve telling me that my engine was on backorder. «No problem,» I thought. Because, hey, it’s being covered by warranty.
After another month of waiting, Steve called again. This time to tell me that the regional manager had gotten involved and they were no longer going to honor my warranty. I needed a new engine and my out of pocket costs I was looking at was going to be nearly $ 2700.
At this point it became obvious to me that my engine was never ordered, it wasn’t on backorder, and something else was going on. The promised warranty work was being reneged. I immediately contacted GM corporate and filed a complaint, only to have another month to wait to have them do next to zero research and only contact the dealership for their side of the story. The many voicemails I have from Steve assuring that my car was covered under warranty, the engine was (back)ordered, and so on meant NOTHING.
In December I realize I’m screwed and just tell them to go ahead with the necessary repairs. Knowing that this is going to cost me a boatload of cash I don’t really have. Now, in January, I finally have my vehicle back and a missing couple grand from my savings account. I did, however, learn a valuable lesson or two…
1. Get everything in writing. Apparently those voicemails don’t mean a dang thing. But, I’m still keeping them even now…
2. I’m never going to buy another GM product again. Ever. Not when a dealership can pull stunts like this and face no negative repercussions. Or after seeing how GM Corporate handles cases such as this.
3. Lawyer up.
In summary, I guess I owe a thanks to Todd Wenzel! Because I know specifically what dealership to stay away from for service in Grand Rapids and I know a brand of vehicles to never, ever consider in the future. Thanks, guys!
EDIT: Edited to add that, yes, I know the Pontiac Vibe is the same as a Toyota Matrix. However, because I own the Pontiac version, I had to see a GM dealership for its warranty work and the Powertrain Warranty. Because of the actions of Todd Wenzel’s dealership, and GM corporate, I promise to never own another GM product.

Once again, a negative review on Todd Wenzel is filtered. That officially makes it the 7^th negative review to be filtered. Every negative review. I’m done with Unilocal

This was my first time buying a car at a dealership and I was delighted by how friendly, knowledgeable and easy it was. I never felt pressured, and was impressed with the beauty of the facility. My friends LOVE my Buick Encore and so do I!

I’ve been taking my car here for the last two years since I moved into town. I’ve had several warranty repairs and maintenance service performed. Several times I have been over quoted for basic services and I finally had the last straw today.
A tire stem snapped off and caused a flat. I took it into the dealer where I was quoted $ 125 to repair. When asked if it was covered under my warranty I was told no after the guy made a 25 second phone call to someone.
Another dealer quoted me at $ 100 due to the sensor inside the stem. $ 72 for the stem, 28 for labor, much more reasonable for the work that needed to be done.
I had to specifically ask twice to get them to check himself If it was under warranty which he finally did. And guess what, it’s covered. This has happened more than once where an employee is too lazy to check my warranty before trying to over charging me for simple service.
Overall, there are better dealers in the area that are not as lazy and perform better service. Just too many poor customer experiences to return.

Let’s be honest — we all love/​hate buying cars. You want a sweet ride, but can’t help but feel how fake the salesmen are, or wonder if you’re getting scammed out of an extra thousand bucks.
Todd Wenzel was surprisingly painless on the negotiation end. Granted, I purchased my car from them 4 years ago, so some things may have changed. I am originally from the Detroit area, but wanted a Vibe. The 2009 model year was coming in and I, hating the redesign, wanted a 2008. I found one online across the state. I spoke with Jeremiah Jones, who was e-​Commerce director at the time (it appears he’s not on staff anymore). He said if I could hitch a ride to anywhere around Grand Rapids, he could get me into the car I wanted. We negotiated on the phone and settled for several thousand less than sticker (I’m sure the reason was: there were only 2 on the lot and they wanted to get rid of them for the new models). Still I was happy.
My only issue, which was my hesitance of doing this all over the phone, was I got slammed by the rate on my loan. I told Jeremiah I could get one from a local credit union, but he assured me a rate of 3.9% (might have been 4.9%, my memory is hazy). I trecked across the state on a one-​way trip, and they must have known they had me, for when I sat down with the financial guy, I was slammed with a 7.9% rate. Perfect credit. Jeremiah was nowhere to be found. I was stuck. It was a bummer, but I still felt like I was getting a good enough deal on the car that I’d swallow the rate (but, really, what choice did I have?)
So if I lived in the area, and wanted a Chevy or Buick, I might go back. I’m only giving them 3 stars, but the other dealerships I met with would be much worse — so take what you can get! Just don’t find yourself making a one-​way trip to get a car from them before everything is in writing in advance.

Every experience we’ve had with buying cars was terrible until walking into Todd Wenzel and working with Jacob. 5 month old kid and all he was quick to get us in vehicles to test drive and when we had to leave to feed the baby he was not pushy to try to close the deal.
He listened to what we were looking for in a vehicle and found it hours later on the lot. Worked out everything through email which made things super easy and stress free.
The closing agent Randy was great too, made it easy to understand all the mumbo-​jumbo of leasing a vehicle. I’ll go back to Todd Wenzel not just for the FREE car washes for the lifetime of our lease but for the good service and stress free car shopping.