Schaafsma Heating & Cooling

When buying our house, the home inspection (Feb) uncovered that the original furnace was leaking CO, so the current owner immediately had a new furnace installed that night by Schaafsma. When we took possession of the house end of March we were given a shoebox of papers/​manuals for the appliances. In the box was a letter from Schaafsma with a footnote saying that the furnace had yet to be inspected.
We called the city mechanical inspector who came out early July. Was told it DID NOT PASS due to an electrical issue on the unit, and their method of venting– which went out the back of the house, through our 3-​season porch (a non-​heated room which should have required some sort of insulation on their pipes) and ended right outside our back garage door in a walk-​way (blocking/​obscuring part of a walk-​way is a no-​no). There is a much shorter route they could have taken out the front of the house, but it requires cutting through the decorative brick on the exterior. (I’m told by my father-​in-​law who is an Electrician and deals with similar issues all the time that cutting brick is simple if you have the correct tools).
Contacted Schaafsma after they never reached out to us from the Inspector’s report to them. They had to send someone out to «check the issue». Guy tried to claim that everything was fine. Didn’t want to go through the brick because there is a flower bed out front that might get messed up. Flimsy excuses. Waited another couple weeks then had to contact them again. Now they are sending us a QUOTE to try to get us to pay for the changes that shouldn’t have had to be made in the first place.
On top of the bad installation issues, they didn’t put the air intake outside either which affects the efficiency of the unit. This is not something that will fail an inspection, though maybe it should since it makes the product worth less. Most people have no idea and probably have units with similar intakes.
As I said above, my husband’s father is an Electrician (as is my husband, if it comes to that) and he has to pull permits all the time. Typically the person/​company pulling the permit is required to schedule inspections. The fact that Schaafsma did not have this done themselves and only left a mention in a small footnote of a letter is fishy. It almost appears like they were hoping an inspection would never happen. I can only speculate.
Would never choose to work with this company again ever. Really wishing that working with them was never thrust upon us.