MINI of Grand Rapids

I really enjoyed my experience at GR mini! Joe was low pressure and very informative. I have bought a lot of cars in the past and I can honestly say that this was the best experience yet. I feel like I got a good price and my mini is so fun to drive. The general manager was also very nice to talk to. He was low pressure but ready to help us make a deal. I will definitely be back. My husband has always driven a truck but now he is talking about a mini of his own. May be back sooner than I thought.

First time at this dealership for service…
They were great. Got me in a day later and out of there in reasonable time.
Service advisor was very friendly and professional.

I brought my 2002 MINI Cooper S for evaluation of overheating to MINI of Grand Rapids. The radiator cooling fan was replaced for $ 600+ and I do not recall being offered the old fan. When the problem recurred I was told it was only a fuse, no charge for replacing it or evidence of my visit. When the car overheated again, I got good at replacing the fuse. On the internet I learned the power steering pump fan and the radiator fan are on the same electrical circuit. If the power steering pump fan goes bad (its underneath the car in the dirt and grime) it blows the fuse and the radiator fan does not operate leading to overheating if you are not moving. After replacing the steering pump fan there have been no further overheating problems. I returned to ask them if they felt any responsibility for the original misdiagnosis. I was told there was nothing they could do for me. I cannot recommend this shop for MINI maintenance or customer service.

We got our 2013 Mini Cooper here and the staff was pretty helpful. We got a decent trade in value for our previous Mini Cooper S and they even threw in racing stripes on the new one. Overall, the customer service of this place is above average for a dealership. When you need to bring your car in to be serviced, they loan you out another on their lot.