Ygnition Internet

Saturday June 4^th, 2016 28 Hours No Internet Service
I started with Access Media 3 in June of 2015. Why Access Media after all the negative reviews? The apartment complex I live in has an Exclusive Contract with Access Media 3 receiving kickbacks from each tenant contract. So, when my wireless service provider stopped service, I had No Choice in whom I had as a service provider.
The Exclusive Contract dictated No Exceptions as to my entry to Access Media 3. I initially thought the service would be better since my previous wireless service was a basic 5MB download which was just enough to play Netflix movies. The new Access Media Service was to be 30MB download and 5MB upload. Plenty of download speed even within some high usage periods. Sure, But Did Not Happen! From June 2015 until present day, I have NOT had a complete week without having a Complete Loss of Internet Service. I have had Weeks without Service due to so called construction within the complex and it has taken 2 – 3 hours to watch a Netflix movie that would normally take 1 hour and 10 minutes. Having a movie stop that only takes 4−5MB when I pay for 30MB is a normal thing to say the least.
I have called Access Media 3 Customer Service Hundreds of times in the last year to be guided through how to rest the modem which is Redundant and Useless information.
A service call to have someone come out and diagnose the lines and modem takes up to 2 weeks because there are so many other customers having the same problems as I have had.
Writing e-​mails and giving the speed tests got some results, but after 5 months of the same problems, comparing the messages, the Same Answers were being given time and time again.
«We know we have problems in your community and we are presently looking into how to resolve these problems. Once our Senior Management figures out how we should proceed it should be 45 – 90 days to make the changes and better service.»
Wow, the first message I got like this was in October 2015and it is now June 2016. Same Service, Same Outages. Ok, maybe I get a full day of service a little more often, but, Loosing service at 2AM and being told there were too many people online creating a reduction in service is a total Lack of a Service Provider Truthfulness.
Access Media 3 at one time was called Ygnition, which was out of Washington State. Ygnition was just as bad in all respects plus being Very Expensive in relation to other providers. Yes, Ygnition too had an Exclusive Contract.
The basics here are nothing more than this: I I or You pay for a Service Provider Services, I would expect to receive a service within the parameters paid for, Not with exceptions of how many other customers are using the service at the same time. Access Media 3, Does NotProvide the Service Paid for in any respect.
Of all the neighbors that use Access Media 3, Not One person has anything good to say about the Product, Service, Service Provider or Customer Service when calling for help.
One last comment
I have written this review on my desk computer while NOT having Paid for internet service for the last 27 Hours and Counting, so when I do get service back I can get this message out to those wanting to know about Access Media or Ygnition before they decide. Who knows, by the time I get partially done writing this message I will have lost internet again.
Get with the program Access Media 3 or Ygnition, your reputation is Not getting any better as time passes.
Thanks for reading
June 7^th, 2016 5:30 PM 8 Hours No Internet Service
Well it is 3 days later now and I am again on my desk computer writing about the Total Loss of Access Media 3 Internet. Going on 7 hours now, a call to CS and all I get is an answering machine message very first thing. The message is the same as a year ago, being something they have known about at least since that time in the past. They need to update their system, lines and connection boxes, of which I doubt they have the money to change out.
My message is the same as my previous message; If you have a choice unlike some of us, Please Do Not choose Access Media 3 /​Ygnition for your internet service provider. Take it from those of us who have time to write and speak out about the Flaws within the companies that Fail in giving Services Paid for!
Thanks for Reading

Good internet provider

Just to keep things current, AM3/​Ygnition is still at 1 star, but here is my latest review for them with the BBB:
I’ll put my point across up front to spare someone who does not feel like reading my diatribe to follow; as a home user or a property manager of an MDU considering doing business with Access Media 3, avoid them at all costs. They are a terrible internet service provider with no desire to provide good service or truly improve what they are providing. You will be overpromised and under delivered upon time and time again.
Access Media 3 (formerly Ygnition) is without question one of the worst internet service providers in this country, and a joke considering they are servicing a community within the DFW Metroplex. Through some manner of kickbacks I imagine, this company has locked my entire complex into an exclusivity agreement through at least 2018, rendering no ability to obtain service from another cable internet provider or even hope for fiber internet (despite gigabit fiber being deployed by AT&T across the street). You will pay for up to 30mbps downstream speed and be lucky if you get a fifth of that speed, let alone during peak hours. Your service will be unstable, unreliable, and inconsistent with what they promise. And it will be a far cry from what larger more reputable ISPs are promising.
I write this review on the heels of a 13+ hour internet service outage which this time affected the entire complex; and even now that it is back up I am watching as even low level ping tests see unacceptable levels of packet loss. While this outage was apparently detected and reported last night, AM3 did not even dispatch until 12 hours later the next morning. This was simply the worst outage of fairly regular pattern of outages that occur at random but nearly every day. If you are knowledgeable to run your own tests you will see that AM3 oversubscribes their network to a degree above and beyond normal cable internet providers. Latency is across the board, with quality of service tanking the moment any traffic is traversing your line. You will see regular packet loss and periodic outright drops in connection lasting anywhere from a few minutes to hours. Once the handoff to a larger provider like Level 3 occurs you can see where the traffic is able to traverse much more quickly. The mess is entirely within their network. If you work from a home based office at all and are dependent on a stable VPN connection to a remote site; you will see no end of frustration. I have been in the midst of a conference call only to see my VPN hard phone lose connection entirely mid-​sentence as my internet connection drops and is not restored for several minutes.
The only good praise I can give this company is that for a time, they did not even charge me for my service as it was so bad. This however was only on the heels of me writing an email to the then CEO Scott Rediger (now Alan Rosenberg) and most of the senior leadership team. For a period of about a month my service did stabilize somewhat, however in the months since it has been as if nothing changed. Communications of planned upgrades, regular promises of information from their network ops folks on what is going on and what they plan to do to fix it; all of these were empty words. I have been fed the same lines over and over again of promises to improve the service with nothing of the sort being delivered upon. And still as I type this, I am watching time outs occur on my continued tests.
If you are looking at an apartment complex or neighborhood that contracts with Access Media 3 and you depend on internet extensively (in this day and age, who does not?!)…turn away, I am sorry but no matter how good the community is, you will have no end of frustration. I love everything about the place I live at, but every day I have to consider moving simply to obtain more reliable internet service.
If you have the option of a slower but more reliable service provider; pick them, it will be less of a headache.
If you can do anything to avoid doing business with Access Media 3; do so, I implore you. They are the equivalent of a slum lord ISP in my opinion. Their service is utterly terrible and you will receive only a pale shadow of what you are paying for and expecting to receive.

Try working from home with this as your option. I have a lot of security on my work computer and was promised it would be fine. It might be fine for the monkey they sent out to work on it, but not when I’m paying for 100MBS and only getting 1 sometimes. I agree with everyone else should get negative stars. #accessmedia3sucks
The tool they sent blamed it on my work set up. It worked great before I moved into this apartment and was forced to use this sh&@!!? ISP.
Before I had Cox Cable, which I never had any problems and they get 5 stars from me.

1 star is way too much for you. I wish they have dislike button or negative sign there. Waste of money & time. Thiefs… thiefs…thiefs…They will disconnect your internet & tv, and still charge you. Access media 3 that’s their new name.

Update, Unilocal still doesn’t allow 0 star reviews. Seriously, Ygnition makes time warner look great by comparison.

This company has wasted my time and money!!! I would much rather have no cable than this service! They recently changed their name to Access Media 3 so please beware. I’ve only had the service for one day and it’s out already. Technicians come between 8&5 with no 4 hour window so u have to spend your entire day at home waiting. They charged me an extra installation fee and told me they can’t refund my money back to my debit card but would give me a credit on my bill. I’m so angry with these people who think they can take my money whenever they feel like it! I will be filing fraud with my bank. I don’t understand how they are allowed to do business. I’ve never had to write a review of a business but this one is well deserved. Don’t do it!!!

I can honestly say that this is the worst company ever. I just signed up for services a week ago and I’m having multiple issues already. First of all, the high speed internet is so slow and disconnects frequently. I called the customer services department and after waiting for 10 minutes I got (Tatiana employee # 8810) and she was not helpful and very rude. She kept cutting me off and wouldn’t let me speak so I called back and waited another 10 minutes and got the same person. I think they only have one person on staff? Secondly, the cable television is horrible as well. Disconnection and loss of signal is pretty normal. I am serious, do not use this company. Even if you don’t have a choice, it just isn’t worth it.

Ygnition Networks is a joke. Their actual services, technical support, customer website and billing systems are by far the lowest quality I have experienced from any TV/​Internet/​Phone provider.
There sincerely need to be an option for negative stars for Unilocal reviews.
My grandparents recently moved into the Waterstone Apartments in Moorpark, CA and Ygnition Networks is somehow the ONLY available provider for Internet and Television service at this particular Waterstone, so when they moved in I had no choice but to begin a contact with Ygnition Networks.
Ygnition will advertise themselves as a Digital Home Phone, Internet and TV company, however this is simply not the case, they are just a middle man.
TV:
Our Ygnition Television service is literally a stripped down version of Dish Network’s America’s Top 120 service with High Def, we even have the Dish remote and box. Ygnition is basically a middle man that gets a discounted channel deal from Dish Network, and finds monopolized areas to sell these inferior channel packages for the same price as the legitimate full feature package from Dish directly, great for profits bad for customers. For example, no Discovery Channel, and channels like CNN and Comedy Central are not available in High Def although we pay the same monthly fee as all Dish customers.
Don’t expect customer support to be helpful with their TV services, and do expect to spend hours on hold.
Internet:
Ygnition internet speeds are capped at 10MB/​s, we pay for 10MB/​s and the internet rarely ever achieves that speed. They will charge you a monthly rental fee for the modem, and the internet service will intermittently lose connection. Don’t expect technical support to be much help, Ygnition outsources technical support to 3^rd parties also.
Phone:
This is not a dedicated land-​line. The Phone service is directly connected to the Internet, so if your Internet stops working, you’re going to need a cell phone to call customer service. When the service goes out, it does affect your voicemails.
There are cheaper and more reliable alternatives to Ygnition’s Phone service even if you are stuck with their TV and Internet.
The moment these discounted promotional rates are about to end, I will undoubtedly either re-​instate the promotional rates or cancel the service entirely.

I started receiving service from Ygnition on April 1^st. From April 1^st through April 4^th. I called in about this approximately 3 times. On April 5^th a rep came out and fixed the issue. From April 5^th until May 15^th i had service. On the last phone call i made to them i explained that i didnt have service on those days and that i would like my bill prorated for actually days of service especially since i already prepaid for that month and installation. On May 15^th i all of a sudden didnt have service but didnt know why. I called on the 16^th and was told by the first customer service rep that we no longer have service with them. I was confused because i never once had been notified by Ygnition of the change nor was i told before hand that the contract was going to be ended soon. So i then asked to speak to a supervisor and the associate told me that he didnt understand why i needed to speak to a supervisor because it wont get my cable back on. I asked two more times and he finally brought the supervisor on. I explained the entire situation to her and she was polite but could only go over what was told from the previous rep. I then told her that i still havent gotten my days of non service prorated. She then argued the fact that i only called in once on the 4^th and she could only prorate one day. I told her that i had called in multiple times and she continued to argue the fact. Then half way through shes talking out loud and counting the times i called and says outloud april 2^nd. She then finally apologizes and says she does see it i let her know that i am upset with the overall service. She then tells me it was a last minute abrupt thing and they contacted the apartments and it was the apartments job to let us know not theres. I then ask to speak with her supervisor she says there is no one higher than her and shes the only person i can speak with and i had to complaint i had to formerly right in. After being on the phone for over an hour i ask her to prorate my days of non service and would prefer to get my installation fees credited back because they had to come back to fix it and i only had the service for a month. She then lets me know i have toset up an appointment to bring the equipment back so i told her to call me back when she can let me know what she can do and she promised me more than once she would and i would set up the appointment then. Ive yet to receive that phone call from Teresa out of the Seattle call center. On today May 31^st, i woke to find my account debited for $ 200. So of course im upset and call in to Ygnition i speak to a young man and he explains to me that is for failure to return the equipment. That they automatically debited the card i made my first payment with. Which i didnt agree for payments to automatically come out. I again asked when i was told about this. Again they told me my apartments should have told me that someone was on property to pick up the equipment until the 23^rd. And the only way to get my money back was to return the equipment i asked them to set up an appointment to pick it up and he said he couldnt. That i would have to drive 45 min to drop it off and then i would get my money back after 10 business days. I then asked to speak to a supervisor and then i got push back again. It seems its almost in their policy to push back the customer if they ask to speak to someone. Who asked me why did i want to speak to a supervisor i would still have to drop the equipment. I then asked to a supervisor again. Once She came on i explained the situation and the poor customer service ive gotten this entire time. I must say she is the only one who seemed to try to care or help the situation. But she told me the same thing and blamed all on my apartments once more. I am still awaiting a call back from her manager. She had to wait to her manager got to her own call center. Apparantly her manager worked at another call center. Which confuses me because the last supervisor i spoke with on a different day told me they were the highest level up. So throughout this process i have had terrible customer service, unreliable service, told incorrect information, inconsistent and debited my account withough permission from me and im stil waiting on 2 different phone calls from 2 different supervisors.

I wish I could give these guys 0 stars.
I was forced to get their service because my apartment complex only have them as an option. TOTAL NIGHTMARE!
Part of my job depends on me connecting to the internet. I have lost money because of these guys. Internet goes out for 30 minutes at a time very frequently.
It is overpriced.
They don’t have tech support after hours (when my internet service likes to go down). The customer service reps after hours take your name and number and say that someone will call you back the next day. They don’t!
I’ve had about 20 outages (lasting from 10 minutes to 1 hr) in the 3 long month’s I’ve been with them. For personal reasons I will be moving out next month and can’t wait to get this behind me.
If you have Netflix… say goodbye to it. movies stop half way because it can’t buffer. And I’m not talking about peak hours. I’m talking about 11pm on a weekday, or 10 am. (all this with a 10mbs service)

Absolutely terrible!!! WARNING: DO NOT GO WITH THIS COMPANY!
They charge you ridiculously and catch you in the fine print details. This was the only provider for my apartmetn complex until Time Warner came in (thankfully). My experience was so bad, I will check what cable providers are offered at an apartment before I go with somewhere that only has Ygnition.

Worst cable company ever! And that’s saying a lot! I used Charter Communications when I lived in another city and they were pretty bad but Ygnition is just awful!
First of all, living in a Post property, I had no choice but to use Ygnition. I had no other option.
Second of all, they recently just doubled by bill without even telling me. When I called, they said my promotions were over and this is what I would have to pay. I don’t even have premium cable or all of the other cable channels and they want me to pay $ 103!!! So ridiculous!!!
The associate on the phone said he was unable to look at my past bills longer than 2 months and that nobody was able to do that. I asked to talk to a manager or supervisor and he said I couldn’t b/​c there wasn’t anyone else I could talk to. He said he will make some notes and someone should call me back. Seriously??? It’s 2012!!! Don’t companies understand good customer service???
I am just extremely upset. I want to get out of my Post apartment complex b/​c I can’t stand this cable company anymore.
Sometimes the cable goes out for no reason and it really is just awful. Please do not use this company if you can avoid it! It will save you the headache and stress I have had the past 2 years.

Just spent 10 minutes waiting on hold — mid-​morning on a Wednesday — and did not get a person. I sent them an email with my request. I just need them to add my new modem MAC address — and tell me when it has been done.

Don’t bother calling to complain or get something fixed. You will just sit on hold for an eternity. Going on 20 minutes now and havent spoken to a human yet!

They will only schedule installation or service to occur at some time between 8:00 and 5:00, so if you can’t leave a key you have to take a day of vacation. Pathetic!

By far the worst internet service provider I have ever experienced. You won’t ever find slower downloads due to their shared bandwidth. Avoid this company if at all possible. They change the TV lineups without notice & you speaking from the internet speed standpoint, you will be better off using dial up. Forget trying to browse, download & especially any type of online gaming.

Horrible service. I would not recommend moving into a complex ever again that forces this service on you. 177 a month for slow slow internet and 200 channels with HD/​DVR. I paid under 100 at my last apartment and it was 3* as fast and i didn’t miss shows due to their «SHARED» dish setup.