The Home Depot

Really Home Depot!?! … I just had an estimate on installation of 8 ft tall vinyl fencing (183 feet), $ 12,120 was the estimate and that’s with a discount! It’s my fathers house that needs the fence and he lives in a single family home in GRAND PRAIRIE, it’s not like he lives in Colleyville or on a ranch, it’s just a small home. Also why do these estimators seem to get annoyed when you ask if they’re any discounts available like Military or senior discounts… Anyways i just couldn’t believe how expensive it came out to be.

I think Home Depot on Carrier Parkway missed out on the whole service concept.
You are not greeted despite passing FOUR employees. When you find someone to ask for help, they tell you they can not make a wood cut or find a person who can. As the consumer, whatever it is you think you are doing is secondary to whether or not I spend my dollars there. When I give you the chance to make a sale, I would argue you should take it, but Home Depot apparently doesn’t need the business.
No worries… I can go down the street to Lowes and get taken care of instead.

The store itself is WONDERFUL! The INSTALL department SUCKS! We paid almost $ 4000 for a front door with sidelight, and waited over 6 weeks for it. They get to my house, and tell us that the door is way too big! WHAT??? The contractor came out originally and measured… how can you get that wrong??? Lady on the phone was like, let me call the contractor and see what we have to do to get it installed today, and I said NO WAY am I having these people install anything at my house… if they can’t take a simple measurement, you think I’m going to have them alter my house to make it fit?
What a joke… just give me my money back.

I’m the type of female whose shops at hardware store more than the mall. I’m remodeling a rental house and do 50% of the work myself, so, I’m at Home Depot once a week. They carry everything, I mostly walk out with things I come for, although, every time, I’m disappointed with customers service. Seems to me that they don’t want to have anything to do with me, no one was ever around me, walk by me real fast as if trying to avoid me, and if I approach an employee, it’s written all over his face that he doesn’t want to be disturbed. Please help me to understand, any one out there, is it because I’m a female shopping in a store caters to men? I come to get what I need, NOT seeking attention whatsoever.

How do I find myself at Home Depot so frequently? Could it be that I love staring at the rows of tools? Could it be the potential honey-do’s that will remain potential? Customer service here is usually very good. Most employees are willing to not only help but go out of their way. Product selection is deep and they usually have exactly what I’m looking for.

Today I came to this Home Depot twice. The staff at customer service advised me about the Pro Account for contractors. Libbie I believe is her name was super thorough and walked me through using the account. This will save me so much money since we spend so much money here at Home Depot. Also the accounting and access to all my receipts is incredible!
I came back the second time just now. Had 1 min to spare and the door was still open! Thank god because most places shuts it done or have someone guarding the door to the minute. Ran to go get my stuff with the help from a young lady at the paint section. She was sweet to take me to the electric aisle. However, we couldn’t find it so she tried to call the department person. While she was making the call, I saw a man walked out from the back and he works in that department. As helpful as I been getting from everyone, he pulled his ladder and helped me find my 16 – 4 inch speaker cable! Bingo! I got the item and the young lady helped me carried it all the way to the counter, set it in the cart, and the staff all worked together to get the sensor tag off for me.
This was past 5 minutes of closing and they all helped me accomplished what I needed to finish a job for my client tonight.
Now that’s call customer service! This Home Depot deserve a staff award for being here twice in a row with exceptional customer service. I hope corporate reads this to reward your staff for their contribution to your company.

My experience at this Home Depot was drastically different from the majority of the other Unilocalers who’ve posted on this page. I have walked in to this store and been greeted right away. The employees are generally friendly and willing to help you grab a basket or meet other needs you may have as a customer. Their signage is a bit off so I grabbed a bag of ant/​bug killer that was not actually the item on sale. When I got to the register and asked for my transaction to be voided, the cashier did so with no attitude whatsoever.
If anything was off at this store, it is the parking lot. People are insane and drive really quickly through the parking lot and make it difficult for you to park because they are cutting through spaces they really should not. But that has no effect on the store’s rating to me, just something of which shoppers need to be aware.

I wanted to get a key made. The guy that came to help me was rude and made me cry so I turned around and walked right out the door. I won’t be going back.

The employees are rude. The store is often a mess and out of items. The customer service desk is a joke. I purchased a washer/​dryer on ¹¹⁄₂₆ and was told delivery would be on ¹²⁄₃. Washer was so badly damaged that the door couldn’t be opened. I refused delivery. I finally got a call returned on ¹²⁄₈ and I was told that I won’t get a washer until ¹²⁄₂₆. Calling Home Depot gets me transferred and placed on hold or hung up on. Facebook page, e-​mail, and corporate numbers haven’t responded to my issues.
I spent $ 1200 and I still have to use a dry cleaner. A complete waste of time and money. I will NEVER shop here again.

If I could give this store a negative rating, I would! The absolute worst customer service I’ve ever experienced. I was left speechless by the older Hispanic man working in the door and windows department. I have no words for his behavior. He should not be employeed by the store and he is definitely causing them to lose business. Wow, his behavior… it couldn’t have been worse. I will never return to this Home Depot.

Employees are rude as hell, uninterested in helping people and GRUMPY!!! Better off going else where!!! Came into get a gallon of paint and the lady rolled her eyes after I asked a question. Wtf.

Not sure why, but almost everything I buy here is broken or missing a part and I have to bring it back for a replacement.
I have better luck at Walmart and Lowes.

The staff was friendly.