Target Optical

This had been my second bad experience with this store. I ordered new prescription lenses for my existing glasses. They sent my glasses off to the lab and upon return the frames are now bent beyond repair. They sent back the glasses and let me know they are replacing the frames. The day after I received the replacement glass I discover the right lens does not sit in the frame properly. The top edge does not sit in the frame and the lens appears too wide for frame. I take the glass back and the supervisor proceeds to tell me (after the shortest glance) that some strong prescriptions «stick out». I stop her and explain that the lens itself does not sit in the groove of the lens and that the lens feels like it had a greater curve than the left one (the prescription is nearly identical). She cuts me off and tells me that she does this every day. She the proceeds to heat up the frame and bend the top right edge out to try to accept the lens. She hands them back to me and they do look like the lens fits better but it has a slight squeaky feel to the lens as you handle the glasses. I give her the benefit of the doubt and leave. As I’m walking out of Target I feel/​hear a pop, the top of the lens sticks out again. I return to optical and again the supervisor heats up the glasses and attempts to shape the frame. She then mentions to the other two girls that running the plastic under water will shrink the plastic. At this point it feels like bad car dealer BS (Customer: My new car smokes in the morning. Salesman: All Oldsmobiles do that, it’s normal.) She goes to the back and returns a couple of minutes later. She quickly cleans my glasses and sends me on my way. As I’m shopping I pull the glasses off to clean a bit of smudge and the entire right lens pops out with the slightest pressure. Irritated beyond belief I again return to optical and tell them I’m done, I just want a refund. I’m told no refund without a receipt… «Don’t you you have me in your system? «, I ask. Nope, not for the actual purchase. I have to drive all the way home. This would have been the fourth set of glasses I purchased from Target Optical. Never again. It’s not the problems I experienced that will keep me away. I understand that things are not perfect. It’s not that I’m out a pair of serviceable frames. It’s the dishonest supervisor and the insincere clerk. I was an inconvenience they were trying to get rid while exerting the least possible effort.

Target Optical is great…
as long as you don’t mind paying $ 300 for a pair of glasses with frames made in China that will last about a year. They only warranty their frames for 90 days.
After that… you’re on your own.
Seek eye care elsewhere. Specifically, see my review about Eyecare Associates of Texas.