Stone Lake Apartments

DOES NOT PROVIDE ENOUGH PARKING FOR RESIDENTS
Response from complex is to tow permitted residents when forced to park in other areas. With no willingness to work out the matter. Another response from management was to call the towing company they use to have other residents guests towed from the property.

Luckily me and my husband never moved into these apartments and I THANK God that we didn’t! So in July we came into the apartment leasing office looking for a 2 bed 2 bath apartment home, just our luck they had one in our price range and for the time we needed it! So I didn’t hesitate to put the $ 400 down for the down payment to secure the apartment. Now this was in the end of July and we were going to move in the end of September 2014. Me and my husband ended up moving into a house so in August I called the leasing office and told them that we wouldn’t be moving into StoneLake I also gave them my updated address so they could mail me back the $ 400 deposit that we put down. So it’s January of 2015 and I have yet to receive my money back!!! In December I called and spoke to the manager Tanya and she confirmed that they mailed it to my old address which I had been moved out of since August!!! So why would u do that when I gave you my forwarding address? So they mailed me out a new check December 17^th it’s now a new year and its been about a mth since they mailed my check, yet I have still received NOTHING! I called today 1÷6÷2015 and Tanya told me to wait until mid January to see if I get the check! My problem is I have been waiting since August!!! They messed up in the 1^st place by mailing it to an address that I directed them not to! So now I’m still waiting and when I call to speak to Tanya she is busy or never there! Ummmmm some management team you have StoneLake! I advice any and everybody to stay clear from this apartment complex if u can’t resolve a simple issue as this I would HATE to have a issue as a resident!

They were ok during my stay. However, I had major ant issues and the place was dusty (possibly because of the bug infestation issue).
I could not have company. And they seemed helpless to resolve my problem. And unable to help me get through it.
Moving out was horrible. Staff knew that I was moving a crossed the country. I had professional cleaners clean my apartment and they forgot to disconnect my washer and dryer that I had left for the salvation army come pick it up. Since the cleaners forgot to unhook them, and the salvation army had restrictions to disconnect the appliances themselves. I called the office and Tanya was unable to get maintenance to disconnect for the salvation army. Tanya was abrupt unhelpful and coy, she nickel’d and dimed me on the way in, and on my way out. Our conversation went in circles at best, and even though I told her that I would pay for someone to disconnect them, she still insisted on waiting to charge me the entire disconnection and removal fee., If they were in that desperate need of money then why wouldn’t they raise the rent a couple of bucks? Instead of burning a bridge and creating hard feelings?
So I was giving my washer and dryer to someone in need, because I moved a crossed the country. And there was nothing the staff could do, shame on the entire lot of you! Perhaps Tanya wanted to keep the washer and dryer for herself? And id that’s the case she can take them and shove them up her a**. Thanks for making sure that they didn’t go to someone in need. Then charge me for them because you can.
Lesson learned: Not to rent from Internacional Realty Management again!

As a current tenant, I give the place fair marks. Yes, some people don’t pick up after pets. Heck, some people let them run loose. Yes, parking may be a problem if you don’t buy a reserved spot. Yes, the office staff is inclined to protect the interests of the business over the interests of the tenants. IT’S AN APARTMENT! If all the neighbors were thoughtful and respectful, if everything was convenient and in perfect condition, if the staff catered to my needs first, it would be — well — a dream. But it’s reality and, in reality, the place is decent.

The grounds here are not kept up. The tenets are awful about picking up after their dogs so the grassy areas (where children play) are full of feces and management does nothing to enforce it. So much feces that my dogs have to step carefully so as not to step on any. Nothing like stepping out on your balcony and having to smell it. Also there has been empty cans and garbage laying about that has been there since December.

Now that I am officially moved out — and have been for 6 weeks — I figure I’ll give my final review.
Last week I received a letter at my in-law’s house from Stone Lake. They have my updated address so I have NO idea why they sent it there, but they are incompetent so I don’t expect less. Moving along, the letter said we owe $ 800 for the following charges — painting the apartment, changing all of the carpet, removing three bags of trash ($ 25 per bag) and cleaning the entire apartment. I laughed out loud.
We had a 3 week overlay when we had the apartment and our new house. My wife spent a good few days cleaning, cleaning the carpet and repainting the apartment all in the hopes that we would get our $ 100 deposit back. The apartment was spotless and in move-​in ready condition when we left. This was a major surprise when we received this notice.
Furthermore when I left the apartment for the final time and dropped the keys off at the office the agent that was working looked at me like she had no idea what to do. She did NO walk thru with me, didn’t ask for my forwarding address for any further correspondence (I gave it to her and she wrote it down on a note pad, obviously why they lost it), and had no idea how we would get the deposit back.
Does it surprise me that they are trying to get $ 800 out of us? No. We never did a walk thru with them so they can make up whatever charges they want. I never signed anything so I am going off some maintenance man’s opinion of the apartment. Furthermore they are starving for tenants, running the traditional specials for move-​ins and what not, hit hard by the first time home buyer tax credit I suppose. And in my one year there the front office staff rotated at least three times that I can think of. Is this complex run well? Doubtful.
Would I recommend anyone live here? No. Move anywhere but here. I have lived in good and bad apartments and this one is very bad. Read my other reviews for a better idea of what I am talking about.