C S Lee Tire & Auto Svc #5

Great experiance. Sent my wife to get car looked at, Danny was great and explained what needed fixed now and what could wait. Will always trust them to send my wife or daughter knowing they wont try to sell something not needed

Took my cat in to get a tire fixed on a Sunday. I had 2 tires with nails in them but only wanted the one on the car fixed bec I have the road hazard warrant from Discount tire. They fixed the tire that was in my trunk and not the one I told them to fix. However, as soon as I made them aware, they gladly fixed the other tire at no charge! Awesome job!

I took my car in for a repair estimate. After my car was checked out, Jason (sales clerk/​customer service???) explained the necessary repair and told me I need new tires as well. Wait, WHAT?! NEW TIRES?! The high end tires on my car (purchased from a different tire shop) were less than three months old and had just over 2,000 miles on them! When I angrily stated as much, he went out to the service area and came back to tell me the mechanic made a mistake. I didn’t need new tires, but my tires WERE cupping… which is basically uneven tread wear. Again, untrue! I came home and called the manager, Danny, who gave me the lame excuse that the mechanic must have misunderstood something HE told him, and that’s why the mechanic thought I needed new tires. Wow! He threw that mechanic right under the bus! So unprofessional and dishonest! I expressed my disbelief and outrage that a mechanic would make a recommendation without seeing firsthand whether it was needed. He agreed it was unacceptable and he would get to the bottom of it and call me back. That was the last I heard of him.
I’ll be getting my wheel repaired at an honest shop where they don’t prey on what they hope are naïve customers. This place will not get my family’s business.