Mesa Jewelers

I just picked up my wedding ring that I had redone after 15 years, I could not be more pleased. From the moment I walked in the service was incredible, no pressure and friendly! The time frame quoted was far less than my ring was actually out of my possession. Would highly recommend!

I bought my wedding ring almost 20 years ago at Zales… I went to have it sized up and they quoted me nearly $ 400 and 3 weeks. I left because I had done business with Mesa Jewelers and was happy so I went to went to get a comparison bid. The cost was half, they said normal turn was 3 – 5 days but they had a lot of work ahead so a week was estimated.
One week later I got my ring back, like new, one quarter size larger and they even retipped it. I am so thrilled with John and Jo and thank them for their service. I even referred my mother-​in-​law who needed work on two of her rings.
I would highly recommend these guys.

Called the Store because there advertisment says «Fine Jewelry and Jewelry Repair». Needing a ring sized and of course it was the last minute. They assured me they have 2 Goldsmiths at the location and were able to get it done with ease. When we got down there, they had changed their minds a bit and were trying to backout of doing it. We offered double the amount of a normal sizing and the goldsmith accepted. Got the ring back a few hours later. IT IS NOT SIZED RIGHT, IT IS NO LONGER ROUND IN SHAPE AND IT IS SCRATCHED ALL OVER! PLEASE! PLEASE! DO NOT take your precious pieces here for repair or resizing. So sad that I am going to begin my day tomorrow with a ring that needs more repair now.

Mesa Jewelers REALLY helped my husband and I out when we were in a crunch. We decided to get married last minute before he deployed so we needed rings FAST! One of our friends (who buys all of his wife’s jewelry from here) referred us to their website. We picked out the wedding bands, which were ridiculously cheap compared to other places we’ve looked at, and had them shipped overnight on Thursday in time for our ceremony on Saturday. The rings were absolutely perfect and there was no trouble during the transaction at all. They saved the day and I couldn’t be happier with the service I recieved! Thank you so, so much. We will definitely be shopping here again!

One would expect a place like this in a shopping mall to be decent, but my experience, like most others on here, was unpleasant. The sales lady, «sold» me an engagement ring which, when appraised by her boss (the store owner) the next day, was not what she had ‘sold’ me the day before. The diamond color had dropped a couple of grades from what she had sold us. Good news is they refunded me my $$ promptly, but I left with a bad taste in my mouth. I wish I had checked out their reviews before visiting the store!
Luckily another store in the Mesa Mall had the ring we wanted and the engagement day was a success!

Half the price of the 3 other jewelry places I stopped at. Plus they through in a bottle of jewelry cleaner for free. They didn’t mind that I was only looking for post earrings and not an expensive engagement ring. Still took the time to answer my questions. Very professional.

Btw, l couldn’t even make up the ish that happened to me at this store, my imagination’s not even that good!
I AM a real person. A real dissatisfied customer as well. How dare anyone imply that l am writing false reviews or that l’m not even a real person because l don’t want to reveal my name.
Shame on Mesa Jewelers for getting so bent out of shape over honest reviews of customers that were taken advantage of and not even given an apology or even attempted ability to make it right for their customers. Of COURSE we are going to be unhappy and let others know. We don’t want our misfortune to befall anyone else! That’s just plain considerate and honest, something Mesa Jewelers would know nothing about.

Have received many pieces over the past few years from Mesa Jewelers from my husband. We are a military family and move quite a bit throughout the country. Last assignment was in Virginia and we recently moved to Hawaii. From my wedding diamond, earrings and numerous necklaces, I have never had any issues with any piece. Have also had many compliments on the different pieces that no one else seems to have, which is always a plus for me! All of the jewelry had been shipped overnight and we have never had any issues. I also had my diamond fall out of my setting, my own fault, after it fell onto the floor on a family vacation. Contacted them and had it fixed & mailed back to me within the same week. I have been so appreciative with how helpful they all are and will not buy my jewelry from anyone else, no matter where we are living at the time. Please do not let the negative reviews deter you from visiting this amazing family run business!!!

Wish i could give less stars. First off the owner is extremely rude, his son who gave us a quote was very uneducated, he should not have been quoting gold and diamond prices. When i came in to speak to the owner about this, he said «im sorry, he should not have been giving you a quote», i agreed and said that the young kid didnt appear to know what he was talking about, the owner immediately raised his voice, «thats my son your talking about!!! Have a nice day!!! «and asked us to leave. This place from what i can see, is only good for cleaning rings and diamonds BOUGHT FROM OTHER STORES, because Mesa Jewelers sells junk

I’m actually lowering my original 2 star review to one star. Not because I’ve had any more in person experience with Mesa Jewelers, but because I find the responses on here by «Jo K.» to be out right offensive. Instead of contacting people who are dissatisfied with their experiences with this business to find out how they can help remedy the situation, they reply that we are not «true» customers. In fact, this person tells everyone to check all of the reviews with high star ratings instead… Yet «Jo K.» is one of the writers of those reviews.
Seriously, all it would have taken for me to add at least one star to my review would have been a simple contact, perhaps an apology, but instead they throw insults at anybody who is less than satisfied?! No thanks!
Also, now that it has been almost a year since my original review, i should add that I made a total of 5 attempts to contact them regarding the issues I’ve had, yet still no responses to my 2 emails, or 3 phone calls.
Take your business elsewhere!

DO NOT SPEND YOUR MONEY HERE!!! I had a horrible experience — if you can even call it that. I wanted to spend locally and Mesa Jewelers does not deserve to have your hard earned money. Their customer service is terrible. They don’t care about making you happy or creating beautiful jewelry. Please take my advice. Don’t have a bad experience like me. Save yourself, your time and your money! Go to Kay Jewelers (they are right across the aisle at the Mesa Mall). And like the other reviewer stated, «RUN» from this store… and their foolish business practices.

We have been buying our jewelry here for over 20 years from John. We now live in the Greater Denver Area and still drive over four hours to buy our jewelry from John. They have always been honest and wonderful with us. I have had them fix and re-​size all of my jewelry, whether we got it there or anywhere else, they have always been quick, and have done a great job.
Recently my husband called John, to surprise me with an upgrade to my wedding set. My husband told John what he was looking for and when we would be in town. He snuck away from me at the mall, went to see John; he had the ring my husband wanted there, with a selection of 4 stones that at my husband’s request John had selected especially for the ring, within 5 minutes they had everything settled. Less than one week later my husband got the ring via FedEx, just in time for our anniversary, it was even sized properly. John had measured my old ring when I brought in for them to check and clean.
The ring is more than I could have wished for, John made us an amazing deal. We upgraded from ¼ carrot to nearly 2 carrot diamonds, something we could not have done without the amazing staff at Mesa Jewelers!
They are our Jewelers for life, no matter where we live we will always be a Mesa Jewelers customer.