I had been with SLP for over a year on auto deliver. When I moved, I assumed the account would remain auto. However, I ran out of propane. SLP tried to charge me a $ 375 «delivery fee». Further, SLP tried to charge me 2x the going price of propane. When I questioned the bill, they threatened to take my propane tank, which was not even theirs. I bought it when I bought the house. When I spoke to «Brian», he told me he made«over a million dollars a year» and that he would bury me in legal fees. All over a few hundred dollars in propane! He even threatened me with a lien, and claimed he had 20 years to collect on a lien(completely false– a mechanics lien expires as a matter of law 365 from the date it is filed). I was disgusted at the rudeness of the folks at State Line Propane. They threatened me, claiming they were going to file a lien on my property because, they claimed, my propane tank belonged to them. It did not. «Brian» called me a «deadbeat» during a collections call, when I was willing to pay a fair price for the propane, but not willing to pay what I considered over inflated charges. I see that others have had similar experiences. I am investigating legal action against these folks for violations of the CT Unfair Trade Practices Act and violations of the Unfair Debt Collections Act. If anyone would like to share their experiences with me, we may be able to bring a class action lawsuit against SLP. I am not a trial lawyer, but I know many who would be interested. I can be contacted at . Folks like this should be held accountable for their actions.
Andrew E.
Tu valoración: 4 Granby, CT
Responsive and courteous. Not the cheapest but all else is great. We have a propane tank that we lease from them and they have come out twice to install lines to a generator as well as a stove top. Both times they have been responsive and willing to work with us.
Jason K.
Tu valoración: 4 Suffield, CT
Great propane delivery. Always come when they say and will come quicker if you are low.