Pet Medical Center

Do not come here!!! This so called pet hospital is a rip off. Our lovely pet dog was charge $ 1200 for 1 night stay and bandage job. Give a break… what hell is wrong with this place, we are not in Beverly Hills but granda hills. Watch out and beware of crazy bill…

Maci our baby Rott had her Tplo surgery here. Everybody from the staff to Dr. Donald were very caring. Knowledgeable We’re glad we researched all the other clinics and this came out as the best choice !

Want to say these people care nothing about your pet. I have been here 3 times in the past two months with an average wait time of 3.5 hours. This is with an appointment. One time they left me in a examination room for over an hour with no information or approximation on when we would be seen. This was after an hour of waiting in the waiting room. I had to eventually leave because I had an appointment.
I am a new father with twins and am doing my best to manage my time and take care of my animals and family but every time I go here I am confronted by horribly rude receptionists that get angry at me for asking how much longer after an hour after my scheduled appointment.
If my dog did not need treatments monthly for congestive heart failure. I would never go to this place again. I hope that a new vet center opens in this area. I feel bad for everyone that is forced to go here.

Have seen many of the doctors here but decided on Dr. Afshar. She is very understanding, knowledgeable. Front office staff is also very kind and helpful.

I’m generally a positive person… I always first try to see the good in things rather than dwell on the negative. But somethings are simply too important to keep to oneself. Recently I went through one of the most difficult times of my life when our little dog, my constant companion, my best little friend in the whole world, our little girl, passed away at Chatoak Pet Medical Center. After a very normal happy day/​evening, she awoke the next morning vomiting uncontrollably. I rushed her to Chatoak around 8am. Dr. Ramirez saw her and gave her 2 injections to stop the vomiting and to reduce the amount of acid in her stomach. She told me her vitals were fine and to take her home, monitor her throughout the day and, if her condition worsened, to bring her back. I was a bit surprised by her diagnosis because I could tell something was seriously wrong so I started asking questions. Shouldn’t you run an IV?, keep her here?, run a blood test?, etc. Dr. Ramirez said she didn’t think it was necessary, the results of a blood test would take 2 days to get (not true!) but it’s «up to you» and «I can run a cost estimate if you want» but «I need to be somewhere in 10 minutes». I was shocked… I brought her to Chatoak to get their professional opinion… not for them to say it’s «up to you». Plus I could tell she was far more concerned about her schedule that day than the condition of our dog. But I took her advice and took our dog home… BIG MISTAKE. That evening her condition had worsened so we rushed her back to Chatoak… BIG MISTAKE #2. We arrived around 8pm and the waiting room was packed… but there was apparently only 1 doctor available. To their credit, they took her right away, Dr. Florio said they’d run a blood test and get the results ASAP (despite what I was told that morning). About 90 mins later they had the results, her levels were elevated, but inconclusive. It could be due to organ failure or just due to her vomiting, but Dr. Florio suggested they run an IV and keep her overnight, maybe for 2 nights or more, until she stabilizes. I then had to sign some paperwork etc. and was asked if I would like to see her before I leave. They took me in back and there she was, in a cage, resting with a few blankets, but no IV yet… I opened the cage and spoke to her while gently stroking her… but she was non-​responsive! I’d never seen her like that and I should have told the assistant to call the Dr. immediately… but I didn’t. I figured she was in good hands… BIG MISTAKE #3. As we were leaving Chatoak around 10:30pm, my cell phone rang… It was Dr. Florio saying she had bad news, our little dog’s heart was in arrest, they’re performing emergency CPR, but she was non-​responsive. They took us to a waiting room, my wife crying while I was in complete disbelief. Dr. Florio came in to tell us they were able to revive her and asked if we’d like to see her. They took us to the surgery room and there was our darling little girl basically on life support. Heart monitor steadily beating but needing assistance to breath and not even blinking. I could tell she was gone. We spent 10 minutes with her and then left. About 90 minutes later we got the dreaded call from Dr. Florio informing us of her passing, expressing her sincere sympathy and asking what we’d like done with her remains.
She was the sweetest little dog, completely devoted to me, completely relied on me for everything and gave us her all… And she deserved the very best in return. But we failed her… In hindsight, I should have taken her directly to Access Animal Hospital because no one at Chatoak had a clue how serious her condition was. No one there was concerned about determining the CAUSE of her sudden condition until it was too late. Their focus was on just treating her symptoms so they could get to their next «10 minute» appointment. I should have ignored the opinion of Dr. Ramirez and instead insisted they run the IV, blood test, etc. But now all I’m left with is her collar, a lock of her hair, a clay paw print, a sympathy card, a $ 1,200 charge to my credit card and the guilt that comes with wondering if I should have done more. To anyone who’s reading this, if you ever find yourself in a similar situation, remember that NO ONE knows your dog better than you do. If you know something is seriously wrong, don’t take any chances… insist the doctors to do the job you’re paying them to do. Don’t just assume they know what they’re doing or even they care. If you love your dog as much as I did, you owe it to them.

Recently, one of my little girls passed away. They were so understanding and sympathetic and really tried to take care of me and calm me while I saw her for the last time.
Also, about a week after Chloe’s passing… they sent me a card with sympathy and kind words– one of which showed the doctor truly remembered what I had told her about Chloe, and attached two poems. It made me cry but it felt so good to know that they actually cared and listened.
Thank you for trying to save my baby girl… and thank you for helping me get through a rough time.

We have been loyal customers of ChatOak for many years with our dogs — Jack Russell terriers all of them. :)
We recently had an amazing experience with them that simply demanded that I share it. Our newest dog (who is now our only dog due to the recent passing of our two elderly girls) got into our daughter’s Easter basket on our kitchen table and ate an entire dark chocolate bunny from See’s while we were out celebrating Easter. When we got home and discovered this, panicked, we immediately drove over to ChatOak.
They took amazing care of our girl. Got to work on her immediately to get out that chocolate. Her heart rate was almost 2 times what it should be — which is scary. They gave her fluids and then we had to get her to swallow essentially two giant turkey baster size syringes full of liquid charcoal. The technician was so amazingly kind and patient and sat with us for almost an hour slowly and patiently administering the charcoal so that it would go down (and stay down).
She spent the night so that they could continue to monitor to make sure that there were no seizures or other bad events related to the highly toxic chocolate.
They called first thing in the morning to let us know our girl was doing great and we could take her home.
It was quite an ordeal, but we were so grateful for the quick and caring help that we received from ChatOak.
Thank you Dr. Jackson and the rest of your team for always taking such good care of our girls!

On Easter Sunday, 2016, while my family was at a luncheon, our Jack Russell Terrier jumped onto the kitchen table, and helped herself to a ¼ pound chocolate bunny from inside a sealed Easter Basket. My family got home about 530 PM and saw the remnants of the chocolate tin foil wrapper on the dog bed. We immediately called Chatoak Medical Center– thankfully, they were open after-​hours on this holiday. We were told that chocolate was poisonous to dogs. We were asked to bring our dog for treatment, ASAP. We arrived about 5 minutes later, and they treated our dog quickly. To make a long story short, the treatment was challenging and lengthy that evening. Kimberly, the technician, and Dr. Jackson, were diligent, calming, & resourceful, and saved our family pet. We are extremely grateful for their kindness and expertise.

This place saved my lil Misha. I can’t thank them enough. Misha was pretty viciously attacked and we came home to find him almost dead.
It was a Sunday and although I don’t usually bring my dogs here, I knew they had emergency services. We wrapped him up in a towel and drove straight there. They immediately took him in. He ended up being there for almost a week while they had surgery on him to mend his town muscles and bite marks and they would call us daily with a report on how he was progressing. They also allow visiting daily — although don’t try to come outside of visiting hours like I did, because they wouldn’t let me see him.
The team were all so amazing and wonderful.
NOTE:
If you come here in an emergency situation, please note, bring your checkbook or credit card with you. As they required a 75% down payment before we left that 1^st day and then we had to pay when we took him home. No bill you later here. I do think they offer Care Credit to those that qualify so at least they do have options.

Dr. Florio is the one to go to. She’s a creative thinker, a problem-​solver, has an epic level of experience, and knows how to handle all kinds of dogs. Over the years I’ve brought in rescued foster dogs in various conditions such as abused, aggressive, injured, shy, scared, sensitive, etc and she always knew how to interact with them. For my own dogs she has handled cancer, skin problems, back problems, heart disease, emergency bug bites, you name it. And sooner or later every dog reaches the farthest end-​point of their life and even then Dr. Florio helps make that time as painless as possible.

I couldn’t THANK Dr Srinath enough for the care that she gave to my furry boy, Choco. It is just beyond belief!!! She’s is the epitome of what a Doctor should be, may it be for pets or human. She’s very3x professional, knowledgeable, compassionate, warm, approachable and very3x sweet! She spends quality time with her patients, explains impression/​diagnosis, disease process and plan of care very thoroughly. I got a follow up call from her after our trip to their Center and I am just so touched by her concern and passion in helping our pets get their health restored. I could say without batting an eyelash that she is the best Veterinarian that I have ever mett in my entire lifetime! I am profusely grateful to her for taking good care of my Choco and treating him like her own!:):):)kudos to Dr Srinath!!!
— and the front desk staff??? They are just so friendly, courteous, polite and has great work ethics! Thank you guys for being exceptionally awesome!!! Your service is beyond belief. Thank you.
Two thumbs up for CHATOAK!!!

Chatoak Pet Medical Center is our chosen Valley vet for our kitty. I like that they have a cat side and a dog side for the waiting areas. Very sensible and I think the cats aren’t as stressed out because of this consideration. All vets should have this feature. All the vets are very nice and explain everything to you. The front desk staff are welcoming and friendly. We have Chatoak Pet Medical Center as our SFV vet and we also have one for the Westside.

Took my golden in for a laparoscopic ovariectomy (spaying, but leaving the uterus — OVE) yesterday. Dr. Morshead does this surgery. It is very hard to find a doctor who does it as it is not as common as an OVH. I’m glad I found Dr. Morshead. He is very knowledgeable about the different kinds of spaying. The procedure went well and our girl came home the same day. She was a bit drugged up (pain meds) but slept it off. In the morning she was as good as new. She only has 2 or maybe 3 (it’s hard to tell) very small incisions and she doesn’t even need to wear a cone. :-) We also got some pictures and videos of the surgery. That was cool! Thank you for the great veterinarian care, Dr. Morshead!

My chihuahua was having a complicated pregnancy so we rushed her in and she got taken in within 2 minutes!
Thankfully they have a credit company that work with them to help dog owners pay for any care when money is not readily available.
My mother and I were taken to an exam room to wait for the doctor with news. We ended up coming back a several hours later to pick up our chihuahua and her new pup (after an emergency c section).
The cost of the surgery + other fees was about $ 1000 dollars. Definitely not cheap… BUT much MORE affordable than other vets I’ve been to!
70 $ doctor visit
200 $ X-​ray
C-​section about $ 400
The staff is excellent! Very kind and understanding. Jonathon helped me through all the paperwork. His kindness lowered my stress!
Dr. Sinarth (I hope I spelled her name correct) was incredibly sweet and understanding. She answered all of our questions without the feeling of us bugging her. You can tell she lovers her job!
I will definitely be coming back here with all my animals needs.

I just want to thank the staff and Dr. Afshar for taking great care of our dog. We thought we were going to lose her after she was hit by a car, but once we got her to the clinic they took her in right away. They were able to give us wonderful news on Christmas Morning that our dog was going to actually make it. Were very happy with how friendly the staff is and the care they gave her. I hope the lady referred me to this place sees my review. I just wanted to thank her as well for stopping and giving me a blanket to wrap my dog in before I took her to the clinic. Thanks so much for everyone’s help. You made our Christmas Amazing! Happy Holidays!

Chatoak is an absolutely disgusting veterinary clinic. I took our dog to them on a Monday and complained that the dog was having trouble breathing and a different sounding cough. Our dog had a collapsed trechia and always had a hacking cough. His cough sounded different then his normal cough. His regular vet who had seen him several other times wasn’t in on Monday so DR BINDER saw him. She did absolutely no tests because she didn’t want to put him in more stress as she claims. My dog had a fever of 104 She gave him hydrocodian and steroids and told my husband to bring him back in 2 weeks if the symptoms continue. She gave us the impression our dog was going to be okay and that it was just a cough. On Tuesday, my husband and I rushed my dogs restless body back to them. The receptionist asked what was wrong and she remembered him from yesterday. She was confused as to why he’s back. within 5 mins I was signing papers allowing them to perform CPR in case he passes. My dog had a pneumonia and DR BINDER turned him away for cough symptoms because she didn’t want to take a simple X-​ray or blood test because she didn’t want to «stress him more «. He was in stress because his lungs were filled with water and he couldn’t breath!!! Thank you Dr BINDER. The extremely sad part is for me I don’t know if antibiotics would have helped him. But to not do any test and send him home is extreme neglect. She made us feel as though he was going to be okay. After all she is the dr. My dog passed 30 minutes later. I asked to speak to the medical director dr Jackson who expressed her sympathy and I wanted her to know the neglect dr binder had given to my little guy. After speaking to her she apologized and told me dr binder is beside her self of the outcome. REALLY??? She’s beside herself I’m destraught, disgusted that she gave us the impression he would be ok. I will never know if she could have don’t anything to help him besides turning him away with just medication she thought would do the trick with no medical exams. He passed October 20.
Dr Jackson called me 2 days later to see if I wanted my dogs paw print or to find out what I wanted to do with his body. I asked that they take care of it and that I couldn’t handle having his ashes at it was too hard for me to keep. This was October 22. I received a follow up phone call telling me that they had taken care of his remains and that my final bill she was to mail out
Today Nov 16, I get a phone call from someone at the front desk asking me what I wanted to do with my dogs remains???
Are you kidding me? He’s been sitting in there freezer for a month??? I thought I was finally coping with my loss. I’m so distraught and so disgusted by Chatoak. You were so quick to send my final bill you obviously didn’t forget about that right? But to leave my dog in your freezer for a month because one doesn’t communicate with the other is total neglect. You are absolutely disgusting and I hope no one ever has to go through the pain and stress you have caused me.

After an abysmal experience with another vet hospital (VCA Animal Hospital — Wilshire) — I drove 30 miles to my previous AMAZING animal hospital and as always received the BEST service.
This time, our angel and savior was «Ashley». She is so caring, nice, motivated toward her work and treats everyone with kindness. Next to thank is, Mr. Jonathan «The Man In Charge» who runs this place very smoothly. Everyone is good here BUT Ashley & Jonathan definitely saved Pac’s night and rest of his life will be happy because of 2 kind people who do not always follow the rules written on books – they put their patient, FIRST! Thank you!
–No thanks to Kim though ;)

I highly recommend Pet Medical Center, My family and I have taken our dogs to the Granada Hills location for 10 years and have also gone to the West Hills location.
The first part of my review is for my most recent visit, which was for my 7 year old Labrador. I’m going to go into detail because I want to help anyone else who is trying to make an informed decision. She was diagnosed with a torn ACL 5 months ago and I tried everything to avoid surgery. Physical therapy, conservative management, cold laser, She got a little better and then got worse. After much research into alternative less invasive surgery, and several consultations with holistic vets, specialist surgeons, and dog physical therapists (message me if you want the names) I ultimately decided Chatoak was the best place for my dog’s TPLO surgery.
Dr. Morshead is the surgeon that does the TPLO procedure, and I was very pleased with our consultation. He explained everything very well and made me realize this is the best choice for my dog in his complete experienced opinion. He was trained by Dr. Slocum who invented the TPLO surgery in the 90’s because the other surgical options didn’t work very well.
I know this seems like a crazy invasive surgery, but it works… and that’s what matters.
The receptionists and vet techs were all very kind, understanding and sympathetic, which is important when you’re crying and leaving your baby in their hands.
The price was in-​line with other vets in the area ($ 4000 for the surgery and overnight stay and 2 cold laser treatments post-​op. $ 500 for x-​rays under sedation, and $ 98 for the specialist consult)
When I came to pick up my dog the next day there was another consultation to explain the post-​op x-​rays and her at home recovery care. Dr. Morshead helped me carry her into my car and I was so happy to have her on the road to recovery. My dog is now home and healing very well. Very minimal swelling and her stitches are remarkable — SO well done and she didn’t even need a cone! She hasn’t even tried to lick once. My dog is walking about the same as she was before the surgery (slightly limping, with a little weight on her bad leg). I was expecting much worse after the images I’ve seen on google.
If anyone is going through this stressful situation with their dog, feel free to message me! I would love to help.
And for the last part of this long review — (the other reason I’m giving Chatoak 5-​stars) is for my family dog, a now 12 year old Lab, who is still alive and well thanks to help from Chatoak one year ago. She suddenly went into kidney and liver failure due to a combination of prescriptions (Rimadyl and an antibiotic for a UTI) she stopped eating and was on the decline. The liver/​kidney levels dropped extremely low and we nearly lost her. She stayed for 3 nights at Chatoak and the team was able to get her levels up and back in good health. We are very thankful that they saved our girl.

Big center, a lot of vet.
I was there around 3– 4times, few first times had good experience, i guess it is depends which doctor you will get.
Last few times i came with my cat and they told me she is good that was no true and i found out myself that she had ears mice it is why she wasnt eating enough food.
Anyway i wouldn’t recommend, but in general it is very difficult to find good vet.
They made me to wait more then an hour not only once, even if i had appointment and it is with all this people that are working…

Today was a very sad night. I had to bring in a dog who got bit by another dog. I knew she was in bad condition and might die. The dog actually ending up passing away. This wasn’t even my dog and I was a mess. The dr there came back in the room with tears in her eyes. I could tell she has a true genuine love and care for animals. Decides tonight I’ve been here many times before and I like this vet office. I usually am really picky when it comes to vets but I felt this place does a really good job and they don’t overcharge you. The staff are always helpful and I like all the drs I have ever dealt with over the years.