Pet Ponderosa Resorts & Spas

My first groom experience with them was not very good. When the owners saw my comments about it they contacted me right away. They were very concerned about the situation and were wanting to see the cut. Due to the way the owners had handled the situation has given me reason to try them out again. Although my first visit did not make me happy at all, the owners are the reason I am returning to try the groom again another time.

I have been taking my dog to Pet Ponderosa for about 6 years. They take really good care of her and she actually likes going there for boarding. Recently I have also had her groomed and was very happy with the results. She is a keeshond so she has a lot of hair. I am finicky and have groomed her and my other dogs myself for years. The groomer did exactly what I asked her to do and my dog looks great.

I took a tour Pet Ponderosa Resort and Spas. I was immediately impressed by the beautiful landscaping. I toured the grooming facility. The lady doing the grooming was soaked to the skin, which told me that my animal would be held and reassured while being bathed. The kennel areas are clean and well lit. The dogs were just coming in from outside for lunch/​rest time. The kennel tech was bringing them in and talking to the dogs as she brought each one in. It was very warm outside and the temperature in the kennel was cool but not cold.
I was impressed with the many different play areas for the dogs. The pool areas looked inviting for a pup wanting a wet romp on a warm day. I was impressed by the V.I.P. room where older dogs needing a calm area could relax, have a snack a watch tv.
This business has all you need to pamper your pet. I highly recommend checking it out

I was hoping that the other reviews were wrong, but sadly disappointed. I took my two very small dogs (both under 10 lb) in for a groom and daycare. I appreciated that they let me drop off the dogs earlier than they opened at 9 AM, but the person who was there was not very friendly and didn’t discuss cost, how anything worked, etc. All of the dogs were locked up, unlike other places where they get to run around in fenced off areas with other dogs or they take the dogs to walk and play. The grooming was not good — they completely missed my dog’s dew claws, their nails are extremely uneven and rough, and there are clipper marks on both. My little Morkie has a bald spot where they clipped it too short and they ignored the photos I dropped off showing how I wanted them groomed. In the end, I was charged OVER $ 90 for a crappy job and grooming for a 4 lb and 9 lb dog. Ridiculous.

Horrible service,
She over charged me and Oscar was full of clipper marks. My 12yr old daughter could of done better. The groom was very poor and would not recommend this shop.

Excellent! Professional and friendly staff, great facility and area for the dogs to run and play. They offer many services which we used as doggie day care, overnight boarding, grooming and critter taxi services! Our dog was so very happy to go we renamed the facility her happy place. We felt they really cared about our dog, and all the animals at their facility and placed our Jack Russell, «Flurry» in the best situation. We could not have been more pleased with the care.

For those of us who truly consider out four-​legged animals as family members, THIS is the place for you. Just go check it out first as you would a Daycare for your child. I did, and shed tears the first few days of leaving my Best friend, Scooter. I called the resort
& they spent several minutes reassuring me my dog, Scooter, was going to be loved & make new doggie friends. I was especially worried as Scooter had just lost his biological Father & is grieving as we humans do. As much as I love my Vet, and I do, I realized Scooter would be loved and active at P.P. Seeing photos of him while I am away only reassured me I’ve made the best choice for Scooter. Yes, it is more expensive than general kennel boarding but doesn’t the one who loves you UNCONDITIONALLY deserve the best? I am looking forward to utilizing their daily dog care when I return as a treat for Scooter & piece of mind for myself. Go take a tour! The folks who work there are truly amazing.

I am usually a faithful Unilocal reviewer and find others’ experiences and reviews to be almost always dead on, and once again I have found this to be true with Pet Ponderosa. I did not, however, take the time to review Pet Ponderosa before scheduling a night for my dog to go play while my friend and I went hiking in Mt Rainier for a few days. Being that my dog is not neutered, it makes it extra difficult for me at times to find a daycare/​boarding facility that will not only take him but also allow him to play with the other dogs. So I was more than elated when I spoke with one of the owners, Nancy, and she said my bulldog would be more than welcome and would also be able to play in the pool and have some fun with the other dogs. When I dropped him off, the girl checking me in was very friendly, helpful and cared about getting to know how my dog played with others and what he enjoyed. I felt very comfortable leaving my dog here and felt as if they would do a good job looking after him. When my friend and I finished our hike a little early on Sunday afternoon, I thought I would call to see if it would be ok to pick my dog up early and outside of their pickup time of 5−6pm. The girl working there was once again very friendly and very accommodating and said that would not be a problem at all. Well, imagine my surprise when I pulled up and was met by an obviously angry and very aggressive man walking towards my car demanding to know what I was doing there. When I explained the situation, he only got more hostile towards me and repeatedly told me that early pickup was not allowed and demanded who told me that was ok. He then went on to get very short and rude with me, stating there was a fee for this sort of thing and I was getting the girls in trouble and causing them to get behind in their work. I very calmly explained once again that I was not aware there were extra fees and I was told when I called that it would not be a problem to pick up my dog early. This only seemed to anger him more and he continued to repeat himself and demand from his employees why I was told that it was ok to come early. Although I was very taken aback and disappointed with his customer service, I did not let it bother me until he told me my total was $ 78. When I explained that my dog had only been there for one night and I should thus only be charged one day of boarding and one day of daycare, he simply proclaimed that was not how they did things there and I would have to pay for two days of boarding. At this point, I had hit my limit and began to get very short and aggressive back with him. After explaining how asinine his pricing was, he continued to get in my face even more and again stated that’s how they did it there. I had enough at this point and told him to go ahead and charge me the $ 78 for the 28 hours my dog was there so I could get out of his face. He gladly took my credit card and sent me on my way. I have never in my life been treated so illy, let alone by a man whom I discovered later was the other owner. By far the worst experience and one of the worst human beings I have ever met. When I called on Monday to speak with Nancy, all she had to offer was a sorry excuse for her husband’s behavior. I just feel sorry for her that she has to live with this man. Please spend your money elsewhere and do not help keep these people in business.

I’ve taken my dog here for 7 years and never had a problem with daycare or boarding. I like that they have separate runs for different size dogs, not one big area for all the dogs.

Pet Ponderosa is a 1^st rate doggie daycare. Very professional and highly recommend to take your pets here!

We were happy with the care, but watch your receipt CAREFULLY! They have a lot of miscellaneous charges! We left two small dogs for two days and the bill was over $ 250!!! When we questioned the bill (it showed 4 days instead of two), the owner became extremely hostile and vicious. Stay away from both the owners!!!

Our dogs have always seemed to have a good time and enjoy themselves while staying here. They really care about the well being and happiness of the dogs.

Do not take you pets here if you don’t like being ripped off and verbally abused!!! I took my 3 dogs there on Friday believing it would be $ 25 per dog for the night while my husband and I had a short 1 night trip. They informed me that they closed at noon on Saturday so I would have to be back by then or pick them up on Monday and pay for 2 more nights… OR I could pay a «special pick-​up» fee of $ 40. I agreed to the fee and told them I would be there around 5pm. By the time they added on all the «extra» fees to let your dog out of the cage to exercise and feed your own food the total was $ 140 ridiculous! But wait… it gets better! Seeing as how I had paid the special pick-​up fee why should I rush home, I called Saturday morning to tell them I would be a little later, the person that answered the phone said that would be alright just call when almost there. Well I called at 5:30 to say I was 30 min out. The owner answered and became verbally abusive with me saying that I had ruined his dinner plans and it was his anniversary, repeated how I had ruined his evening and couldn’t get my dogs that evening. I felt somewhat threatened so I handed the phone to my husband. They got into a heated argument and finally the owner said we could get our dogs at midnight and repeated several times that we better bring our credit card! So after a long day driving back from the beach we were forced to stay up till midnight if we wanted our dogs. At this point I was worried for their safety so we did pick them up at midnight and paid another $ 40 «special pick-​up» fee. So, for one night, 3 dogs in a cage, exercise in a pen by themselves and feeding them their own food we paid a grand total of $ 180 AND had to pick them up at midnight!!! I work in service and would NEVER treat someone like this! I don’t know how he stays in business! He must make enough off of unwary newcomers that he doesn’t need repeat customers!