Michaels

I would love to give this place a good review but I just can’t with the staff. I have been going to this location for years now to pick up all my art supplies because it is the only place in Goleta to do so but I wish I had an alternate option. The staff is never helpful or friendly. The last time I was there I asked «Do you work here?» and the lady replied with «Uhhh. yeah» with an annoyed look on her face. I then asked what isle I could find what I was looking for and she said «I don’t know try over there» and pointed. Other than that I have had several unpleasant interactions with staff. All of my peers seem to agree with me and a lady whom overheard the last interaction I had told me the service here always sucks and I should Unilocal about it so here I am.

I’m surprised by all the bad Michaels reviews. I’m probably at Michaels once a week to wander through the aisles with my daughter. They have a wide selection of craft supplies, seasonal items, frames, and décor and if you wait a week or three everything ends up 40 or 50% off. Sign up for the app and get access to 40% off one item pretty much anytime. Aside from felt and occasional remnant displays, they don’t carry fabric, which would be smart since SB lacks a fabric store. I admit I’ve never asked for help from a customer service rep but I probably know more about the store than some of them based on others’ reviews. In fact, if you see me in the store and you’re looking for something I’ll be happy to help you out.

Purchased do it your self invites from here and I was short a box and had to go back and get another. I asked for help to find it because I didn’t see it on the shelfs this manager named ALEX was so helpful it was amazing. He went above and beyond to help us and gave us so much advice. I have never had that amount of great customer service ever walking into that store. He is a really great guy and helped me so much! Great deals, especially if you have store coupons!

It probably speaks to my station in life that I would even consider Unilocaling about a Michaels. That said, when I need a knock knack for my beautiful daughter, a frame for a picture, a spare part for a costume, or art supplies on those rare occasions when I can put brush to canvas, this is the place. They have relatively friendly service, relatively clean aisles, and almost always have coupons on their app. It is a Michaels so don’t expect Sax Fifth Avenue or Aaron Brothers. It is what it is.

This rating is for the framing department.
I had an awkwardly-​shaped poster in need of framing, but could not opt for a standard size. I was greeted by Klayton (sp?) at the counter — and he was very instrumental in assisting me with choosing a frame style to my liking, as well as one that would work with my budget. He also suggested affixing some rubber strips to the back (to repel against wall moisture) as the frame would be going in my bathroom, something I wouldn’t have thought of myself — awesome!
My framed poster was ready a few weeks later and turned out exactly how I had envisioned it. Thanks again for the great service, Klayton!

Wow, for one the store is a mess. Two, the staff here was incredibly rude. I asked a lady where I could find contact paper and she told me «they don’t sell it» and walked away. I asked another associate and she told me I could «find some in the kids section», and walked way. Finally, I found an entire aisle on the other side of he store with a wall of contact paper choices. Very disappointed Michaels! But I’ll give you guys a two because he stock is very full and they have a large product selection.

Happy we have a craft store. Wish they had fabric. About half the time I come here I put my items back bc the line is too long.

Went to Michael’s on Tuesday around 7pm to get some yarn to do faux locs. They had a generous selection of yarn, but knocked off a star because the yarn section was so hard to find (it’s in the back corner against the wall).
Really writing this review because one of the sale’s associates, an older woman with gray hair, was SO nice and extremely helpful in figuring out what kind of yarn and giving me general tips and tricks and even website suggestions. Shout out to stellar employees who really make a trip enjoyable.

I called ahead to confirm if they had what I needed. On our way there, my babies decided to take their nap. The service couldn’t have been better. I stood behind my car as asked if someone can help get what I needed. The lady was so nice. She took my money, got the item, and brought back change. I was happy and appreciative for such outstanding service.

Practically the only store in town for miscellaneous art supplies, very reliable inventory. But expect to wait 25 minutes at the checkout. I don’t know if it’s understaffed or just haven’t found the right method for checkout but the wait is horrendous.

The customer service here is HORRIBLE. Ive been checked out twice with this older lady, didn’t get a chance to look at her name because i was so in shock that she literally barely said one word to me while checking me out. Walked up… silence she then scanned my items, told me the amount and I gave her my credit card then she put the sign receipt down and I was like oh did you want me to sign this?.. and then again silence just shook her head yes… then I walked away. I’m sorry but i work in customer service and for you to not even say anything to me except for what I owe is such horrible customer service. NO THANK YOU

The line to check out was so long, I put my items back and left. Why don’t they have self checkouts? Every item they sell has a bar code, and with all the cost they spend on advertising to get you in the door, one would think they would catch on to self checkout kiosks.

Not the biggest Michael’s but it has your basic arts and crafts needs. There definitely was a long line to checkout and although everything is pretty easy to find in the store, they look a little understaffed. It would be nice if there were more staff members walking around the store.

They carry lots & lots of neat stuff. Perfect for all your crafty needs and more!
Definitely pull up their coupons online to save money during checkout.
Unfortunately it’s hard to find people to help you and the line tends to be long for checking out.

Im comparing this to the Michaels I used to frequent on 3^rd st in LA. MUCH BETTER. I see the other complaints about poor customer service, and maybe I just dont ask for help enough to notice the deficiency. I certainly didnt notice anyone being rude per se. The place is much larger and cleaner than the one i used to visit, and seems to have MUCH more in stock.
I am very happy with it. Have been back many times and will continue to do so.

Went to the store today while I was waiting for my dental appointment. I have never felt so disrespected in my whole life. I’m never one to use the race card but in this case it was clear I was treated different because of my appearance. I was waiting in line to pay and the cashier was having a friendly conversation with the (Caucasian) lady before me and so I was next to pay. I went up there with a smile and said Hello and she said nothing didn’t even look at me so I gave her another chance to return my nice gesture and when I received my receipt said thank you have a nice day and not a word in return or eye contact. Now I can usually change things around when I offer my closing gesture but not with this lady. I walked out of there feeling like I was not worthy of her presence. From the other reviews I can see this is not the friendliest place to shop so my suggestion to Michael’s is hire friendly customer service people or just close your doors. I for one will not be shopping there anymore but I’m sure your store employee won’t mind that.

I shop here quite a bit but honestly, I’m not a fan. I think I’m going to either try Craft Essentials or just find a store in Ventura or Orange County when I am down in one of those areas.
Awhile ago I took a concert poster in for framing, it was during the holiday season and I told them that I knew they would be busy and to please not rush mine. They gave me a date and time for pickup about a week later. I went in to go pick my item up and after waiting for 30 minutes during my lunch break they tell me it’s not ready.
Uh, thanks for that phone call telling me that information… that I didn’t get. because nobody actually did bother to call.
So they give me another date and time and the same thing happens. At this point, I tell them, don’t rush it, I know it’s Christmas and I don’t really need the poster before the holiday. Two days later I get a phone call telling me that it’s actually ready, so I show up only to find an unsatisfactory mess of a frame on my poster when I got home. I was mad, I mean, really mad. So I called the manager and she agreed to reimburse me and I pointed out all of things that were wrong with the frame, the matting, the sealing, etc… I got a huge attitude from the girl in the framing department as well as the manager. But my first job was in an art gallery and our specialty was, you guessed it, framing! Had I the tools I would have just done it myself.
Not much has gotten better during recent visits. I’ve been treated rudely by employees and one was very, very rude to my mother and I am sure most people feel the way I do about having their mother disrespected… My fiancé even had an employee holler at him because he started walking one of their shopping carts back to Vons on accident. I mean, he could have said something like, «Sir, can you bring that cart back here, it belongs to us.» But instead he hollers at him in front of people and then starts mumbling something under his breath about my love.
I mean, I kind of understand their frustration. Making a low paycheck, working in a store that sells thousands of items, probably none of which were made in the USA, while their corporate directors enjoy winter vacations in Aspen or wherever the hell they go. But I’d rather not have their frustration taken out on me or my family.
As far as selection, I don’t seem to find what I need as much as I used to. A lot of the store has just become knickknacks and gifts that are already assembled. And they still, as always make room on the shelves, have those hideously tacky faux floral arrangements that you can ugly up your home with.
So, while they still have some things I need I don’t actually feel like dragging myself all of the way to Goleta for this sort of thing. I will only go back when I am desperate.

It’s really hard to get someone here to help you who knows what they’re talking about. I always end up figuring it out myself because they just confuse me more or send me the wrong way.
I like other Michaels stores but this one is strangely organized and the employees suck, so I don’t come here unless I have to. Like getting cake dyes for rainbow cake hehe.

Sadly I will not be arts-​ing and crafting any more. This store has terrible service — I walked back and forth through the store for 15 minutes before I could find someone to help me. When I finally did I was pointed across the store to find what I wanted but lifting an arm to point seemed to be the extent of their interest in me (could you please walk me to the vague place you are pointing???).
When I came back to get help on a product I had already bought again the service left something to be desired. Turned heel and vowed never to return.

Good for DIY costume creation supplies, white elephant gifts, some party supplies, ceramic animals, fake flowers and baskets.