Enterprise Rent-A-Car

First, the car had a funky smell in it. Also there were white stains in the car and on the floormats. When I told the guy at the front desk about the quality of the car, the guy at the desk said, «Oh alright» They Charged me more than they were supposed too, offered me a ride and refused to give me a ride to my house 15 minutes away. The manager was not very accommodating either… will not go back to this location ever.
Marshall was great.

I was very pleased with my entire experience with Enterprise. They came and picked me up at my house, as scheduled, the cargo van was ready and clean and the employee was very diligent about explaining everything. When I dropped the van off, they promptly checked everything out and gave me a ride home. I’m very happy with Enterprise and their team.

I thoroughly enjoyed my rental experience at this location. The staff were super helpful and made it effortless for me!

These guys seem to be getting a lot of heat on the reviews, but I thought I’d chime in with my 2c, maybe it’ll paint a fuller picture.
I used to live in Santa Barbara, recently I’ve moved down to Santa Monica. My car got rear-​ended and had to go to the shop, so Insurance paid for a rental. Just in time for my trip to San Francisco, great *eye roll*. Car was OK, I shrugged and made it up to Santa Barbara when the engine light/​oil change light came on.
I stopped by this location and let them know what was going on, and that I didn’t feel safe driving the car another 400+ miles on the maintenance lights. The manager on duty (she seemed to be in charge, forgot her name!) took care of me quickly, right after satisfying what looked like a waiting room full of snobby pissed off customers that were angry about trivial things. They should have tried that stuff at the Santa Monica location, they would have been kicked to the curb!
She promptly adjusted my rental contract, and Brad was super helpful in showing me what they could offer me (they were low on stock at the time). Overall a really warm and awesome experience. Kudos to Brad and the lady who helped me get on my way, definitely going to be an enterprise customer in the future :)

I wanted to also thank Evan, Kevin, and all the crew for their sincere care and efficient, prompt service. Miguel and all the crew are truly gems!

Always great service with Enterprise. Friendly, helpful, and accommodating employees. The pick-​up and drop-​off service really tips the scales. The only negative about Enterprise is that they don’t open on Sundays. Still, I always come back. It feels like home.

We had a great experience renting from Enterprise! The employees were super helpful and even drove us back to our place after we returned the car. They have great policies including prepaid gas for less than the gas station price. Will definetly do business with them again.

I had a great experience. They upgraded my car size for the same price as a compact which was Awesome! I was able to drop off at the auto body dealership and they came and picked it up. Such service!

This place is a joke. My wife rented a car for one week while her car was being repaired. She forgot her sunglasses in the sunglass compartment. Okay so that’s our fault. When she realized half an hour later and called them the car had already been rented.
She asked if they had been checked for her sunglasses or other items they said yes and they didn’t see him so they assumed she lost them somewhere else.
Three weeks later Enterprise called back and said they had my wife’s sunglasses and we could come pick them up. I stopped by a few days later since we had been out of town on vacation. Surprise, surprise no one could find the glasses! they said they donated them to Goodwill cause we didn’t come pick them up. Really? They had her contact info because she had called repeatedly and they weren’t cheap glasses they were $ 200 Ray-ban’s. Needless to say I’m sure one of them is wearing them right now. What a joke!

I am a 21 year old college student and needed to rent a car for spring break. They were incredibly nice to me, offered me a free upgrade and helped me through the process as I had never rented a car before. There was a confusion with the price at the end and they were remarkably helpful and ended up giving me a drastic discount. I will most certainly be returning to rent a car from them.

Beware of their shady up selling tactics! After dropping my car off at the shop I came here to pick up my fully paid rental car, or so I thought! After experiencing a no fault accident some weeks earlier I was supposed to receive a rental car at no expense. I was offered several cars, none which were «fully paid». When asked to be put in a car that I would not have any additional charges I was given a smaller vehicle. Which was completely fine with me. However, when I came to give the car back I was told that I would have to pay the tax on the car because my insurance company would not cover the tax!!! After looking at the bill and talking with my insurance company I soon realized that they had crossed out the $ 26.99 a day charge to indicate $ 30.00 a day (which is the max that my insurance company was allowing). Therefore, I would be left to pay all the tax!!! Be on your game when you arrive because they will try and rip you off!

My car was in the shop and I desperately needed a car for work. I made a reservation at 11pm the night before I needed a rental and there it was, ready for me the next morning. (I was even 45 minutes late for my reservation and they gave me no hassle when I called to let them know.)
I opted to upgrade from «Economy» to «Compact» or whathaveyou for the extra $ 5 and was very pleased with my Nissan Altima for the day. My personal car’s repairs were completed early so I returned the rental way ahead of the return time with no problem.
I would rent from this location again for the convenience and excellent customer service.

My experience was fantastic. The staff was cheerful, prompt and shared helpful information. No doubt I will go back the next time I need to rent a car! Thank you.

I have been using this location for about 5 years and only give my business to enterprise (for 150 years) either at this location or down the street at the airport or any town I travel to, it’s always enterprise. This location tends to be much more expensive than the airport location however lately they have been willing to meet the airport rates per my request to give more business to the locally owned location.
I’ve rented many cars and travel often but this time I received service that would make me question giving my business to them again vs the airport location.
I reserved a rental of a Full Size vehicle as I needed the large space. After being a little late for the reservation (as travelers can be,) I arrived and was told they no longer had my reserved vehicle. They wanted to down grade me to a smaller car, which wouldn’t work for my situation, or charge me an extra $ 10/​per day (on a 6 day rental + tax) for the only vehicle they had at the moment which was a premium vehicle. Any other rental service that I’ve had this experience with has upgraded me for no additional cost. I was so appalled that I had to now pay more money for a car I didn’t reserve, and the excuse I received «was it’s like reserving a table at a restaurant.»
I expected and I deserved better customer service than this. I need to know that when I reserve something, that it’s going to be waiting for me, otherwise it’s like treating me as an walk up customer on a first come first serve basis —

Updated. The Staff has changed unfortunately and they suck. They’ll try to up your charges by always suggesting is insurance. Don’t take it if you have your own. You’re actually covered if you have your own insurance which all drivers have. Check in this time took about 15 mins, bc one person was manning the front desk. So annoying. Not only that, I could have returned my car to the enterprise and the SB airport, BUT they suggested not to do so bc it’s a 54 dollar charge. On them.
Guy was on his phone texting when he had two of us waiting in line.
Next time I’ll be going to the enterprise at the airport. Sorry to see that this rental place sucks.

The staff is insanely nice. They are so helpful. Definitely come back.

I had amazing service at the Goleta location the manager was really nice and efficient. Everyone at this location gets you in and out and with the car you want. I can’t wait to go on my next road trip. Thank you!!!

Awful experience. Beware of Enterprise.
My dealership called in a free rental for me to this place while my car was being worked on. The staff was friendly. Their business practices are atrocious.
I was blamed for damage I didn’t cause. Unfortunately, I didn’t see it upon checking out the vehicle. They even asked for a $ 50 administrative fee on top of the damage bill to process the claim.
A friend is going through the same thing I just did with another Enterprise location.
I would rather walk 10 miles uphill to and from work each day than rent from this business again. Shady.

I rented a car from Enterprise while mine was in the shop on a Monday morning. It took about an hour to get a car because the few members of the staff that were there seemed to be very busy and not well organized. Enterprise did not seem to have all of my information and insisted on billing me when they should have billed the insurance company.
I went back on Wednesday morning during the same week to return the 2011 VW Jetta that I rented. When I walked in there were no lines, told them I had to return a car and was helped right away. While the guy was helping me he took a phone call, stopped what he was helping me with and started renting a car with the customer on the phone!!! Another employee took over my return and got me a ride back to the auto body shop which was literally a minute away.
While I was at the shop I realized I forgot something in the car at Enterprise and drove back merely 15 minutes later to retrieve my item. When I walked in they seemed very eager to help me, and went to look for my Bluetooth speaker. He came back with nothing. We both looked, I showed him the indents on the driver side visor and he said he didn’t see anything. The Enterprise employee told me that the only other person that went through the car was the car washer and that, «he is usually very good at returning things». He then went on and told me a that if he did find anything he would call, but that there was nothing else that he could do nor did he know what to do.
To make a long story short, I left a personal item in an Enterprise rented car, it was not returned or they «couldn’t find it», and I will never go back to that business again!

Rented a car while mine was in the shop. They picked me up, and staff was friendly enough but seemed generally uninterested in their jobs. I got a really nice 2010 Jetta. It was a blast to drive, and renting it was easy and painless. They gave me the car w/​5/​8 tank of gas though, which makes bringing it back with the same amount difficult.
I was going through my insurance company to pay for the rental, and I was asked for and gave enterprise my claim number several times so they could bill the insurance company. I am still not entirely sure that the billing went through; I returned the car yesterday and am waiting to see if the deposit on my credit card is refunded.
When I returned the car, they were busy and understaffed… only was employee was not on lunch break, and I had to wait about 25 minutes to return the car. So basically… expect a long wait depending on when you go in, and make sure to see that you are billed properly. sigh…