Select Laundry

My washer and dryer were scheduled to arrive today while I was at work. I left written permission at the leasing office to allow them to enter when I was out. The washer and dryer were not installed when I got back from work at 4:15, so I called to follow up. A woman contacted the driver for me, we were disconnected, she never called back… I called back in about a half hour, told her my situation, she was apologetic and nice, told me the driver would be there in 45 minutes. I waited in my apartment for over an hour and a half. Tried calling again but they were closed. Opened my apartment door to find a sign saying «no one was in office, waited around 45 minutes, call to reschedule.» I was sitting in my apartment. No one knocked or called me to let me know they were here. They just waited at the leasing office like idiots and didn’t even bother to knock when they left a sign on my door. Of course no one was in the leasing office… You didn’t arrive until after business hours. Now I have to rush to a laundry mat because I’m leaving for vacation. Two thumbs down.

Update: This company has an «F» rating with the Colorado BBB.
I have two primary complaints regarding Select Laundry:
1) After 4 washes, just days after installation, the washer flooded the entire foyer and laundry room of my apartment, and seeped into the apartment below, because the drainpipe was not secured properly into the drain stack (no tape or zip cord or anything). This is not consistent with professional business practices in the industry.
2) Just days after installation and a handful of loads, it has come to my attention the dryer has to be run twice for the clothes to be entirely dry. They are still damp after one cycle, even on the highest settings. I would have expected the machines to be thoroughly inspected and repaired prior to installation. Again, they failed to meet the reasonable expectations of the industry.
3) I emailed their customer service five days ago, and they still have not responded.

Select Laundry broke my kitchen table. Robert has not followed up on repair. The company must have a policy of taking your money and not caring about any other issues that arise.
Poor, poor, poor, customer service. Move on.

Very good company. Arrived on time, and the machines are just what I ordered. Delivery man was nice to my dog. And their price was seriously cheaper than the other guys. I recommend them.