Accent Dermatology & Laser Institute

I’ve seen Dr. Sawada 3 – 4 times for adult acne. She takes time to ask you multiple questions, not just about your skin but YOU and genuinely seems to care. She fully explained why my skin was experiencing the problems it was, and suggested a variety of simple tricks that I didn’t need a prescription for.
Her office supplies a lot of samples, which I like, and gave me a prescription for creams for my face.
I’ve never gone to another derm but would recommend this one.

I called for a first appointment. I am looking to get Botox injection for the 11s. I have had this treatment before in another state. I understand the procedure and what’s involved. This clinic/​salon required a consultation — $ 100 fee (which could be applied to later services.) But there was no guarantee that I would get any treatment on the first visit (maybe they could fit an injection in, probably not). So I’d have an appointment, pay for it, but receive nothing for it. Well, that’s a waste of my time. Such a shame… glowing reviews from established clients. Maybe this is a way to discourage new patients.

I recently went here for the first time and saw Dr. Huang. He was very professional, knowledgeable and eagerly answered my questions, both relating to the procedure I was having (mole removal) and not (So what really IS the best SPF to use? Do you still prescribe Accutane these days?). He asked me questions, really listened to my answers and explained each step of the procedure I had done as he was doing it as well.
Because I was paying out of pocket, he sort of explained the costs to me, mostly that since the mole was being sent for a biopsy to another lab, he couldn’t really tell me what it would cost but assured me they try to use as few slides as possible when it’s out of pocket. There is a little room for improvement in terms of transparency of cost (I know this is not just the case here) because when the woman at the check-​out desk asked me about a follow-​up office visit, I was caught off guard and asked what that cost would be and she shuffled through papers and said she didn’t know but that they’re usually between $ 60 and $ 120. That’s a pretty big difference and I was surprised she couldn’t give me a closer to accurate figure based on my procedure. I understand it’s probably more complicated than I’d like it to be, but the cost of a visit can be the difference between me hurrying back or not, and both of those amounts seem high to me for the doctor to just tell me I have healed fine. However, when I was checking in and asked for a ballpark figure for what my procedure was expected to cost me (I really didn’t know what to expect at all), the woman there was able to give me an amount that turned out to be accurate.
During check-​in, I received info for my to accent my account info online, which I was really happy about. Glad they are on-​board with that. I did notice that same-​day cancellations or missed appointments (I can’t remember which) cost A LOT, like $ 65. So be sure to check into that.
The woman working at the front desk and Dr. Huang’s assistant that day were very friendly and welcoming and I believe I found a dermatologist I can trust and feel really good about!

This is the second visit after 2013 spring’s visit for Botox and filler done by Dr. Huang. Ramie performed Microdermabration on my face and neck. She did a great job; I can feel my skin is much smoother after the treatment. she also reviewed all the skin products I have been using to make sure they are the proper products for me. I also have Botox and filler done by Dr. Huang in the same morning. In the first three days after the procedure, I had one minor bruise around the corner my mouth, which went away completely as Dr. Huang told me. my skin discoloration is not fit for laser treatment per Dr. Huang’s assessment, so I have been using a topical cream prescribed by Dr. Huang since 2013 spring’s visit. My discoloration problem has improved a lot. I am very happy with the team that they know how to take care of my skin problem.

I’ve been to this place for years and I have seen Dr Theresa Schultz. She was very anti-​prescription and was more into using less chemicals on your body and things will clear. Since she is gone, I now see Dr Huang. He is a recent grad, went to Duke, and knows his stuff. He is always personable and remembers what we talked about last either related to my skin or my life. He always gives options and has never pushed a treatment and gives you the option that you want to take.
The front desk is nice and remember you as well. 1 star off due to wait time can be 30 minutes or more.

Yesterday was my first, of a few, visits to Accent. I intend to update this review and rating as I complete treatment. I saw Dr. Huang as I need a small growth removed from beneath my eye and one from my foot. I have visited numerous doctors elsewhere and have discovered a very specific treatment regimen that suits me. I was impressed by Dr. Huang for the simple fact that he listened, and respected what I had to say, very closely before performing any treatment.
I believe there are two types of doctors: those who ask you about your symptom, and those who tell you what’s wrong with you. I appreciate that Dr. Huang falls into the earlier category.
His approach was conducted in consideration of the patient’s (my) needs and was as painless as such procedures can be. His instructions were clear and his beside manner was pleasant, personable, and thorough.
One thing I noticed about the office was the amount of paperwork required. It is one of the largest amounts of paperwork I’ve ever completed for any type of doctors office. Included is a lengthy explanation of patient expectations regarding billing and fee assessments for missed appointments. I read some of the other reviews for Accent discussing this office’s practices. Of course each reviewer has his or her own experience, but as someone who worked for a doctor (cosmetic surgeon’s front office staff) during college, I understand why Accent’s policies are so strict. Since some of their business is cosmetic, they cannot count solely on insurance payments to cover all expenses and profit.
As such, office’s like Accent must schedule every available appointment slot on every business day. Patients who miss their appointments are potentially taking a time slot away from a cosmetic patient whose purchase could be significant. This isn’t about right or wrong, it’s the simple reality of insurance payments versus cosmetic medicine (it’s a business). I don’t know how strict this office is in charging patients for missed appointments. If it’s like other cosmetic offices, charges are variable based upon the reasoning and frequency of the issue. This is just something people should keep in mind when choosing a doctor (and understand that these practices occur at non-​cosmetic offices as well, just those offices have more opportunity for cost recovery and profit via insurance).
My check-​in and check-​out were both expedient. I completed my paperwork before arriving and thus was seen at my scheduled time. The medical assistant, Donna, was personable and friendly and did her best to make me feel relaxed and comfortable. My only feedback, so far, is for the office to conduct a review of their paperwork and ensure that there is no duplication of requested information and that the forms are as concise as possible (I think all doctor’s offices should do this regularly — ah continuous improvement).
Stay tuned for updates as I complete my treatment/​have future visits.

Dr. Huang gave an excellent diagnosis and was happy to take the time to explain everything necessary to take care of my issues. I would highly recommend him. Thanks!

I had the same issue as Chris but left them a message the night before. They were claiming I didn’t let them know I was sick and not going to make it. I wrote back to them on a bill that I was sick and left them a message without any response and just received a collection notice now. This place does not know how to do business. They must be really hurting from the new location they moved into. I will make sure this is put out all over the Internet to make sure it does not happen to anyone else. To top it off I took the time out of my day to go into an apt and the gal who scheduled my 1^st apt. did not even book the right appointment so I had to re-​book. Do I send them a bill now for my time?

My family goes to Dr. Sawada and has for several years. She is very knowledgeable and good at what she does. She tends to my needs as a 50 year old very fair complected outdoor person to my teenage son’s acne, as well as my grown sons skin issues and my husband’s pre-​cancerous spots. I would definitely recommend her.

The office manager just called me and they are charging 65 dollars for a missed appointment because I didn’t give them 24 hours notice. I was sick and I assumed they did not want me to bring flu germs into their practice. Apparently money is more important than anything here. I have heard of 25 or even 30 dollars for a cancellation but 65 dollars is insane. Hope that money helps you pay for your Porsche. Wow.

I have been a patient of Dr. Sawada’s off and on for a number of years. I was first referred to her practice in the late 90s and she was a lifesaver for my skin and scalp. At that time, I was a new transplant to Denver and not familiar with the dry climate and the toll it would take on my body.
Dr.Sawada put me at ease immediately and began to educate me on my skin, and I am an African-​American, and how it react to the Colorado climate. I appreciated that this dermatologist is well-​versed in ethnic skin types and was able to provide me with solid information.
The only reason I no longer see Dr. Sawada is due to distance and that her office doesn’t accept my insurance. She is an excellent doctor and should I have any further issues, I would not hesitate to see her and pay out of pocket fees. She’s that good.

I have been a periodic patient of Dr. Kathleen Sawada for 12 years. She is an accomplished dermatologist and naval vet. She is very kind, caring and gentle in her treatments. I highly recommend this honest and trustworthy practice.

Being a professional myself and having considerable background in insurance, accounting, taxes, quality management, etc., I am aware of professional standards of conduct and procedures.
This is probably the most unprofessional, unethical medical practice I have ever had dealings with. The lack of knowledge and understanding of insurance, appropriate accounting, business ethics, and professionalism are truly amazing!
April 27, 2010, I had a whole-​body check and 15 fairly significant skin tags removed from my groin and inner thighs (because they were creating problems getting caught in my clothing, becoming irritated and would frequently become infected and/​or bleed). Dr. Sawada had her assistant remove these tags. She did not cut them down flush with skin, and were only about cut half down, and they continue to be irritated by clothing, and general movement, and are still very uncomfortable and painful.
When I received my statement following payment by insurance company, I was surprised that the skin tag removal had NOT been included in the itemization of services, neither had the $ 120 charge nor my out-​of-​pocket, up-​front $ 120 payment. I called to request a revised statement documenting this procedure for my records. They refused. They stated that since it had already been paid for they would NEITHER submit to insurance NOR would they include in patient statement. (I wonder what they are trying to hide by refusing to document services provided which are paid for up front by patients.) I asked for SOMETHING to document this procedure. They said they would send out some form they could print from the computer. I have never received this form.
A couple of months later, I talked to my insurance company, since I felt that it should be covered. I was told that this is a regularly-​covered procedure if there is a «medical necessity», including but not limited to: discomfort, pain, etc.).
In preparation to submit directly to my insurance for reimbursement of the $ 120, I called Ann Morin, Office Manager, and told her that insurance would cover it, and asked her to provide me some documentation to submit to my insurance so they could reimburse me for this covered procedure. She refused. She said that I had signed a waiver (prior to being seen by Dr.) stating that I understood that the procedure «CANNOT BE FILED» with insurance. Although this statement is INCORRECT, she refused to reconsider this matter and submit this procedure to my insurance. She refused to change the medical procedure code from «cosmetic» to «medical necessity». I was told that it is their «POLICY» to always consider skin tag removal as «COSMETIC».
I explained that a waiver is not set in stone, and particularly since it was makes false statements like «CANNOT BE FILED» with insurance. Waivers are null and void if incorrect or if negligence is an issue. This waiver appears more important to this practice than doing the right thing, taking responsibility for an error in judgment, or providing customer service.
She further stated (incorrectly) that I only had 60 days from date of service to submit for reimbursement. I told her that in my experience that was untrue. I had submitted services in the year following the end of the covered year with no problems at all.
Even after they received proof that this procedure is indeed a covered procedure (my insurance company called her to confirm this fact), they still refuse to rectify their error in identifying this procedure incorrectly as cosmetic and not medically necessary. I do not recall Dr. Sawada asking if these tags were causing problems. As a professional, I would have expected her to find out before automatically classifying all as cosmetic. After all, it is her job to know what information is needed to make this determination. And, as a professional office, I would expect that upon gaining knowledge that they have made a mistake which was costly to their patients, they would be ethical and professional enough to correct the mistake. They have refused.
I asked on several occasions to have Dr. Sawada call me to discuss these issues, since she would be the one to reconsider the medical billing code. She has never returned my call. I seriously doubt whether ANY of my messages for the doctor has even been passed on to her.
Office Manager has REFUSED to make this right.