SurePayroll

This is the single worst service I use as the founder of a startup. They ask for documents they already have. They completely messed up payroll for an employee in Texas. The next to last straw was how difficult it was to process a severance check. The last straw was trying to cancel the service. I called on June 14 to cancel. I was told that by cancelling now, I would owe almost $ 650 for filings in periods when we had no employees. However, by leaving the service on and processing no payrolls, I would ONLY be charged $ 280. In other words, you can’t cancel the service.
Bad product, bad service, terrible company. Use someone else and save yourself the headache.

Guess what – like the others reporting here that Surepayroll keeps automatically charging fees even after cancelation, yep, they’re doing it to me. Luckily I had been forewarned by the fine people here on Unilocal,so I was able to catch it quickly. Now asking the bank to block the charges.
And yes, I did properly give them notice and file the termination form.
UPDATE 6÷1÷2016: I’m on the phone with them, and they claim that the signed termination form was not attached to the Contact Us form submission, even though I know for sure that it was. (I was a web programmer before – I know how to operate a simple web form.) They do claim that they received the contact form submission that says «please find attached» but said that nothing was attached. How convenient for them! They get to collect yet another fee, they don’t trust that I successfully attached the form, and yet I am supposed to trust them that they really didn’t receive the signed termination form.
They also refused to refund me the fee they collected during the time my account was supposed to be terminated.
The agent on the phone, Michelle R., was rather quick with glib excuses. She dropped one obvious lie early on in the conversation: I said that if there was a bug on their website that prevented my attachment from uploading, that I should not be punished for it. Her immediate response was that their website «doesn’t have bugs and that their web team goes through it every day looking for bugs.» YEAH RIGHT.
I’ve been a web programmer for over 20 years, and nobody can catch/​find all the bugs in any piece of software with more than a few hundred lines of code. Just go check a beginner’s software engineering textbook or Google «bugs per lines of code» if you don’t believe me. Keep in mind that modern websites have MILLIONS of lines of code in their frameworks and libraries, so bugs are guaranteed to exist in every website. Even Microsoft, a company much larger than SurePayroll or Paychex with thousands of programmers on staff, can’t get all the bugs out of each version of Windows. And just today, 6÷2÷2016, Apple’s iCloud crashed – one of the planet’s biggest companies can’t build a website without bugs big enough to bring down the whole service.
SurePayroll also can’t possibly afford to hire a team of software engineers large enough to be proactively searching for bugs – dealing with bugs is a mostly reactive process outside of the QA process. The way IT works is: wait for something to break, then fix it, not «go through it every day looking for bugs.»
Once Michelle R. lied this obvious lie, I knew I couldn’t believe another word coming out of her mouth. It seems to me that she has learned that if she says a lie fast enough and with enough confidence, she can fool a lot of people, but I happen to be an expert in the field she lied about.
If I could give these guys a zero I would.
RUN AWAY SCREAMING FROM SUREPAYROLL. There are services out there that cost slightly less than half what they charge anyway.

This is waste of time and money, I been having problems every single month since starting with this payroll company. I wouldn’t recommend to anyone

If I could give them a negative rating I would. These guys are crooks. We used them for 3 months in 2014 and cancelled our account after they made an incredible number of errors and we ended our role as employers (nanny). They continued to withdraw money from our checking account for an additional 17 months despite us not having used their service since 2014. There is a reason they have 2 stars. They are beyond bad, they will steal your money given the opportunity. Stay far far away.

I was looking back through my reviews and saw I never followed up on this one. Our EOY tax stuff was a breeze through surepayroll last year. Not sure what everyone’s issues are but I’ve recommended them to friends who’ve had similar positive interactions… Now my only complaint is I didn’t get the referral gift but honestly really don’t care since they earned the referral. I still highly recommend.

Best payroll company ever. Completely user friendly, very inexpensive, can do as many or as few payrolls as you like — completely flexible. It’s like they’re here for your needs, not like other payroll companies where you’re there for their needs. I totally love Sure Payroll. Highly recommend them to any business that issues paychecks.

This business is a scam! They charged us for 9 months after we canceled. Sounds like this is a consistent gig with this business and how they make their money. Stay far away from this business!

I used to run payroll by myself using spreadsheets. I tried to make sense of all the data (and I consider myself a pro at Excel) — and tried to pay the right people. What a nightmare.
It’s like you SurePayroll doesn’t exist, which is a good thing. It’s just me and my laptop/​cell phone — processing my company’s payroll — at home, on an island, on a ship, or waiting in line at the DMV. It’s like I personally built this complex app that functions with the use of one finger — it talks to the government, talks to the tax agencies, talks to my employees, talks to me (like the payroll version of Siri) — all in a matter of seconds.
One thing everyone should outsource is Payroll — and SurePayroll’s app/​website makes payroll simple — with a click of a few buttons.
If my employees and the government are happy — that makes me an extremely happy business owner.

Hired a part time employee last April, sure payroll has never sent the state the tax withholdings. I have been on the phone fighting with them for weeks, I have no other choice then to hire an accountant to clean up this mess. Horrible horrible horrible service. Stay away from sure payroll!

I did not have a good experience with Sure Payroll. The Customer Service aspect is almost non-​existent for bigger issues. Our household payroll was inadvertently set up a corporate account. This resulted in over payments to the IRS etc, unnecessary filings, and additional personal expense. Customer Service indicated we had to prove that we asked for a household account. How does one respond to that? Customer Service doesn’t appear to be empowered to resolve issues, nor do they earnestly help resolve your issue. It’s like a bureaucratic quagmire. We were able to resolve things eventually with a tremendous amount of our effort, multiple calls, supervisor interaction and our written followup.

Terrible customer service.
We didn’t have anyone on a Payroll for 19 months and they continued to charge us $ 39.95/Month.
When we finally noticed and called to cancel, they told us they wouldn’t waive the 30 day notice!!!
Apparently $ 39.95 a month for 19 month for doing absolutely nothing wasn’t good enough!

I have used SurePayroll for years, the past the service has declined significantly. The problem wasn’t just isolated to one business, but all three of the businesses I have. Each had errors in filing and the local taxes they never seemed to get right with notifications throughout the year referencing untimely filing. Two of the businesses I moved to a different company. The last, I made the mistake to not prioritize a move. Now, it is 1÷31÷16 and I am not able to print my W2’s for my employees, which is required by today. I sent an email weeks ago and never received a response. I called them and the lady was unhelpful and told me they would be ready by ¹⁄₃₁. That was when they were to batched. I was furious and the manager offered no solution other than tough luck I will have to wait. So here it is ¹⁄₃₁ and guess what? It says there some error and I cannot print them and to call. So I called, but it’s Sunday and no one there to help me out. Terrible, terrible, terrible service. Avoid at all cost!!!

This company seems good for employers who use their business for payroll but not at all for employees. I regret giving them my data to get paid through direct deposit now as they will not allow me to recover my password and user name. I can’t get in contact with my boss who went out of business. Don’t lose or forget your log in info because you will not be able to get back in for W-​2 purposes down the road. Instead, they’ll tell you to go to the IRS.

Avoid this company at all costs! I used the company for a year. Recently I sold my business and was asked if I wanted to do the accounting for year end. I told them no. Now I want to get the records for my employees and generate a W2, but was told that I have to pay $ 80 to get access to the records that I paid on monthly basis. Surepayroll is a RIPOFF. Just want to squeeze as much as they can from the users. Wish I used Intuite or another service.

This place provides the worst accounting services possible. We used them for 3 months, cancelled because of our experiences, and they still continued to charge us after charging us cancellation fees. We called and had email confirmation that they cancelled twice and still continued to auto debit from our account. We put a stop payment on our bank account and they sent us to collections and never filed our taxes.

They told me last week we would get our money back, to make arrangements with our bank to accept the wire of funds. Then nothing, Thurs., Fri., Sat., Sun., and Monday still nothing. Monday they said oh no, it will be there tomorrow (which is today) still nothing. I asked for their manager’s number Jamal and they told me they don’t have it, so I can’t get in touch with anyone who can help me. Totally frustrating.

STAY AWAY, THE WORST.
First, this company was unwilling (yes, unwilling) to provide W2s before end of month January. I was not able to get any W@ mailed until after the federal deadline. Holy cow.
Second, they bill you automatically via credit card. If the credit card you use gets compromised and becomes void, SurePayroll cancels your account. They cancel the account without any notification. No e-​mail stating the account will eviscerate. No courtesy phone call. Nothing. Silence.
And when SurePayroll decides to cancel an account, not a shred of data can be resurrected from the account. Nothing. Not employees. Not pay rates. Not amounts paid to the employees during the year prior to cancellation.
In this day and age of great technologically savvy companies, who can deliver the goods that business owners need, I am proud to report that SurePayroll does not deliver anything. Surepayroll is neolithic.
Resolution? Three hours on the phone resulted in, «none of your data is available.» You’ll have to open an new account.” That was from the boss, of the boss, of the boss, of the customer service rep who represented himself as Tarik Kelley.

This company is a complete joke! I have discontinued use and continue to be charged! I have had to file complaints and get credits twice. It’s been 3 years of dealing with this and we are finally blocking them via the bank. Awful, truly awful ethics and customer service.

I terminated with SurePayroll over 8 months ago. I just discovered that they have continued to withdraw the monthly fees directly from my bank account anyway. I have contacted them several times to get them to stop making the withdrawals, but have not received any response. I am filing a dispute through my bank, but I’m hoping they will act ethically and will refund all fees which they extracted after my termination. For continuing to charge me after the termination date and for ignoring me, they get 1 star. If they don’t act ethically and refund the fees, I’ll have to get legal action involved.

This company is terrible!
I contacted the IRS on a former employer who closed her business, moved and is not sending out W2s. They suggested that a good first step would be to contact the payroll company she used to try and obtain my last paystub as she also never sent those out or gave us access to them. They are completely unwilling to help, they wont even let me speak with a manager. They told me to contact the very person I was emailing about. Even if in the end there is nothing they can do, their customer service is TERRIBLE!