Lighting By Fox

Pat is wonderful to work with!
Our construction company referred us to contact Pat for selections of lighting fixtures. Everything went smooth, then one of the pendant light went out soon after the installation. I had to pay Pat for another new one first and get refund when the broken one returned. Reasonable!
On one of the day the contracted electrician showed up to work on our electrical project, I forgot to bring the new fixture for replacement. Since then, the contractor and the electrician did not offer to come again for this and I did not want to ask for a favor to replace for free.
I called on Pat who offered to contact the manufacturer to have one of their electrician come to help. And a very nice electrician showed up afterwards. Problem solved.
During that period of time, Pat was always on top of everything, responsive, professional!
I’d highly recommend Pat!!!

Horrible service, don’t waste your time. My husband just drove here from downtown Chicago looking for a light fixture for our kitchen. He had one in mind, and had to find someone to help him. The people working there were not helpful and didn’t ask to help him. After asking about a specific, fixture they let him know it wasn’t in stock and that was the end of the interaction. They offered no help, advice or follow up. They were also taking personal phone calls instead of helping customers. Needless to say, we will not be giving them our business. What a waste!

Fox lighting has great selection, patient and knowledgeable staff who are willing to work with your budget and style to find lighting that works for you. A great place to find unique and quality lighting!

I went in about 3 hours before the store closed on a weekday. I saw 3 employees sitting at the front desk and no customers in the store. Not one employee gave me eye contact or greeted me. I don’t expect much, but not even a «hi»? I walked around the store for about 4 minutes and no one seemed interested in my presence. I wasn’t interested in «bothering» anyone to help me find what I needed so I left. No surprise that I wasn’t given a salutation on the way out. Guess they don’t need customers? Too bad– lots of beautiful things in the store.

My experience using Lighting by Fox has been a nightmare. I ordered 5 fixtures on November 8. 2 pallets with 5 boxes were delivered on Nov. 18, but after unpacking found that 1 light was missing and half of another because some lights were split in 2 boxes. It is now 2 months later and my order is still not complete. Communication has been horrible. I’ll be promised a status update or tracking numbers but never receive them. Having an installer make additional trips has also added to the expense. I received another shipment but that was not even my lights!

Great experience shopping. Janet was very helpful. Wonderful display and selection. We were pleased with the price and our fixture came in within a week. When we picked it up, the gentleman working in the store happily carried it out to our car. We will definitely shop here again.

I needed to buy a ceiling light that day, if possible, and thought I would shop this local business instead of Home Depot or Lowe’s. Despite 4+ workers behind the desk, I wasn’t greeted when I entered; I stood there for a while before finally approaching an employee working a computer to ask if they had a section with ceiling lights. The lady acted like I was bothering her and said there were some in each bay but most of them were toward the back. Fair enough. I didn’t think their selection was that great (their website had many more choices, but I wanted a light that was in stock, which is why I went to the store), and I couldn’t see or couldn’t reach the price tags on the different lights. I was never helped while I was in the store and, after wandering around for a while, I left. I’ve had better customer service at the big box stores, and as we all know, that’s saying something! :)

We had a wonderful experience with Fox Lighting. Having bought a home recently that was very much in need of updating we went to Fox to find several light fixtures. We made two visits to the store and were pleased by the quality and diversity of the selection available. Lightting stores get very busy on the weekends, however, we found that the staff was patient and very eager to spend as much time with us as it took to find something we liked. Out sales person was ready with helpful suggestions while respecting our desires regarding our style preferences.
The really great example of their service was the day we picked up our fixtures which came in several large boxes. My wife arrived at the store about half an hour before closing only to discover that our Honda sedan would not hold all of the boxes. I left my office to help out but could not get there unitl about the time the store closed. The gracious staff volunteered to stay wtih my wife until I got there and even offerred her a cup of tea while she waited. I arrived a few minutes after closing and there was still someone there to help load the boxes into our vehicles. You really cannot ask for more than that in terms of service.
We were pleasantly surprised when we got the boxes home to find that each box had been labelled with the name of the room/​area that each light was to be installed. That was a very helpful, thoughtful thing to do. For us that simple step was going above and beyond. Note that we bought ceiling fans from another local lighting store and we did not get this kind of service.
We highly recommend Fox Lighting, professional friendly service. We will go back there for all of our lighting needs.
One word of advice about shopping at this kind of store. These places get very crowded on the weekends. Go early in the morning before the rush so that you don’t have to wait for someone to help you. These folks really do want to help you, but they sometimes have a huge number of customers to serve.

Stopped in to grab some under cabinet lighting. Skip was a great help in explaining the different options and finding the right fit for my kitchen. Overall a great experience and a TON of cool fixtures for all areas of your house in the store. A great place to go if you need a lighting fixture and want to see your options in person.

In completing a pretty large home renovation project, I went to several area lighting stores (I live in Northbrook) and was happy to stumble on Fox Lighting in the ABT design center. I was at Abt for kitchen appliances… another great store.
Anyway, I was really happy with the selection and the inventory. Every other store I went to had to special order everything, this store had almost half of what I needed in stock and they ordered the rest which is pretty standard apparently.
The salesperson who helped me was nice and helped me think of things that I had not thought of which saved me money. Bottom line, good store, good people and fair prices. Stop in, you won’t regret it.

I have been to three lighting stores, hoping to find a replacement glass for a semi-​flush light. I had given up, and thought I would find a new light at Fox. There were two women working behind the desk, and they worked with me for almost an hour, combing through various manufacturer catalogs until they found the light I had, and found the replacement glass. I am really impressed with the level of service I received.
I need a couple of new light fixtures, and I know I will be shopping at Fox.
Thanks for the wonderful service!

I stopped in today to find and purchase a light for our hallway. I was set on finding one and bringing it home tonight, if at all possible, and since they were having their ½ off sale, I thought, «Perfect!» I was SO DISAPPOINTED. I can’t believe the service. I walked in, was not even greeted in their very small Glenview store. Then, it took nearly 15 minutes and only because I walked right in front of lady at the desk who VERY unenthusiastically said, «Is there something I can help you with?» and acted completely put-​out. I told her that I wanted to find and get a light (how easy of a sale is that?!!) and she was just so put out to help me. I wanted to know which lights they had in stock, and annoyed, she told me that they’d have to look each one up. So, I showed her two that I liked and she looked them up and came back at least 10 minutes later to tell me they weren’t in stock. (Didn’t tell me how long it’d be until they would arrive, didn’t ask if I wanted to consider ordering… NOTHING.) I waited and waited for her to come back and help me and it took at least another 15 minutes. There were two other customers in the store (a lady and her husband), who were somehow lucky enough to have two sales ladies helping them. Clearly, they must’ve thought that I was not worth their time. (Side note: we just bought a house and are completely renovating it, so little did they know, I would have been back to purchase many more lights. NOT ANY MORE.) The lady then said, «You know, we have a website. You can look there and call and see what we have in stock.» OF COURSE I KNOW YOU HAVE A WEBSITE. How do you think I found out about your store!!! And, I AM HERE IN THE STORE. Why would I want to go home and look online!!! She was just so ready to get rid of me and it was so obvious. She was so rude. I can’t even believe I wasted so much time in the store.
I could go on and on, but it’s not worth my time. No one said anything to me when I was walking out the store, and that just sealed the deal. I had to come home and write this review.
SO DISAPPOINTED and will NEVER go there again or recommend the store. BOO.

We recently re-​did our entire house, so we needed a *ton* of fixtures, from can lights to chandeliers, to ceiling fans. I think we spent a total of over 30 hours in Active Electric over the course of 12 months (and a correspondingly large amount of money!), but since we spent so much, they cut us great deals.
Since we went there often, we tended to be more patient when they had a lot of people on Saturday, and you could tell that they appreciated it – you can only spread 3 – 4 salespeople so far. We went through dozens of catalogs, they called manufacturers to see if they could get certain configurations of glass shades and fixtures.
Overall, money well-​spent, and having the help of Skip and crew over here really made life easier.
Oh, and be sure to check out their Active Electric store in Chicago on Lawrence. I’ll post this review over there as well.