Hertz Rent A Car

I rented a car from hertz couple days ago. Instead of paying 63 dollar for rent they have charged me for 241 USD. I call to the Hertz office and asked them to explain what all this charges about, the guy on the phone told me that you smoke in the car and we charged you for cleaning fee. I said are you kidding me? I dont even smoke what are you talking about, he said well this what the car was smelling when you returned. The funny part of it that i never smoke. I called to him and asked to give my money back he said I am sorry that was for cleaning fee. And top of that he said i dont care do whatever you want to do. I am very pissed and ready to sued them. The customer service representative is very rude and unprofessional I hope someday this company will get shutdown!

Never again. Confirmations don’t mean squat. When you get here, it is possible they will not have a car for you. That happened to me but was lucky enough that they found one. However, when I turned on the air conditioner one day later, whoops, didn’t work. When I have a confirmation and I paid in advance, I want to know I have a car and one that all the equipment is functioning properly.

My experience at the Glenview location was terrible, however the Hertz corporate office has offered me a $ 50 voucher upon future use.

The manager here is so incredibly rude. SO INCREDIBLY RUDE. I am having my car repaired in the body shop and I requested to have a car that was comparable to the car being repaired. Hertz, naturally, drops off a compact sedan. I called this location twice. First time being told that they were out of rentals and getting more in and they would call me to switch out my car. Second time I was greeted by their manager who told me that I couldn’t get a car that they would be out of cars for the next week (yea a rental car company out of cars for a WEEK) and that they couldn’t help. Wow. After calling corporate — I found out that they have all kinds of car available… just wanted to leave me stuck with the cheapest one. Hertz, you’re the worst.

If I could give this company/​location 0 stars, I would. The people who work here are rude, their booking system is flawed, and their cars are crap.
In December I booked a small SUV online and showed up first thing in the morning (this location opens at 7:30 AM, already later in the day than I would wish to begin a 15 hour drive) to rent my car at this location, and drive the 1,000+ miles to Colorado. The man informed me that they didn’t have any of the small SUVs. I explained that I’d reserved it online. It didn’t matter. I asked if I could have an upgrade to one of the larger SUVs. Other Hertz locations have given free upgrades for no reason whatsoever, so why they would not be able to offer me a larger SUV at the small SUV price, since my reserved car was not there, is ridiculous. The man told me I’d have to pay for the upgrade. I said that I shouldn’t have to pay extra since it is their company’s booking system that is flawed. He told me to take it up with their customer service number. I’d have taken a smaller, less expensive car if I could have, but I was bringing a lot of stuff back to Colorado with me so this was not an option
Despite wanting to leave ASAP (I needed to drive 15 hours that day!) I didn’t want to pay the extra $ 300 because of Hertz’s booking system issues. I waited a long time on the phone and no one could help me. They all said the same thing which makes no sense to me… YES, I had booked the small SUV online, but their online system doesn’t take into account the location’s inventory. NO, they wouldn’t give me a free upgrade because my RESERVED car was not there. I guess I should have been able to look into the future and reserved online AND called. This is what the person on the phone AND the man at the counter told me, smugly. Who does that? No one would follow up with a phone call to a car rental location figuring that the RESERVATION they made was not actually reserving anything.
I met TWO OTHER CUSTOMERS THAT HAD THE SAME EXPERIENCE that morning! They’d reserved cars online that they didn’t have at the location. HERTZ IS RUNNING A BAIT AND SWITCH. You reserve a car for a certain price online, and then they switch the car (and therefore) price on you when you get to the locations and have no other options but to pay the higher price.
They left me with absolutely no other options, I needed to get on the road, so I loaded up my giant, extra expensive, gas guzzling Chevy Tahoe to take it to Colorado. It was snowing, lightly and I tried to clean off the window by using the wiper fluid function of the car. Nothing sprayed out. I told the man inside the Hertz office and he told me he’d send someone out to fill the fluid. I had to wait 15 minutes for someone to put the fluid in. Still didn’t work. I told the man at Hertz and he apathetically explained to me it was just because of the cold (It was like 10 below zero or something.) I stupidly believed him and set out. I was not even out of the parking lot when I noticed the tank was only ¼ full. I got out of my car again to tell the man at Hertz. He told me ok they’d note it in my file. Not trusting this guy as far as I could throw him at this point, I asked that he write it down in my contract. He begrudgingly did.
I FINALLY LEFT GLENVIEW, ABOUT 2 HOURS BEHIND SCHEDULE, PAYING 300 – 400 $ MORE THAN MY RESERVED PRICE, IN A GAS GUZZLING CAR THAT WAS BROKEN AND UNSAFE FOR THE WEATHER THAT DAY.
I drove the 1000 miles to Fort Collins, Colorado, in the snow, with a giant gas guzzling SUV with NO window washing function. Because of the dirt, salt, debris, etc. on the road, I had to stop at least every hour to wipe off the windows using the washer at the gas stations in order to be able to see the road. I’m 5’2″. Have you seen how big a Chevy Tahoe is? Needless to say the window washing wasn’t an easy thing to do, and I had jump and hurl myself on top of the car to wash the damn windshield. At one gas station a trucker mentioned putting some alcohol into the washer fluid, and said maybe it was frozen within the little pipe. I tried it. Again, didn’t work.
I have rented from Hertz MANY times, and never had issues like these. Even though the employees at other locations are much more pleasant, helpful, and understanding than the employees at this location, I WILL NEVER USE HERTZ AGAIN KNOWING WHAT THEIR «RESERVATION» POLICY IS LIKE.

My car was in the shop longer than anticipated… Hertz Rent-​A-​Car to save the day! I reserved a car online, went down to pick it up, and off I went. All I had to do was give some general information, my driver’s license, and a credit card. Everything was fine and I had no problems except there was a minor smell of cigarette smoke in the vehicle, which, upon returning two days later, I let them know of, and they gave me a discount. They also offered to drive me back to my office just a few blocks away as I would not be picking up my car from the shop until later that afternoon. The customer service here is wonderful!
I was initially a little hesitant of hidden fees or service charges, but everything matched up perfectly on my credit card statement. If I am ever in need of a rental car in the future, I will certainly be back to Hertz! They made the process so simple and stream-​lined.

Actually, I never got the chance to rent from this location. After making arrangements with the Hertz office here to be picked up at 11:15 at a nearby body shop, and waiting for an hour without the courtesy of a phone call, I caught a cab to a nearby Enterprise Rental Car facility – 2300 Waukegan Rd in Northfield – where I rented a car for $ 10/​day less than Hertz was going to charge me.

I visited this particular location for the first time on this morning after realizing that I did not have the physical drivers license on me. I contacted the Illinois DMV to fax a statement verifying the validity. Needless to say i needed a name and fax number so I called Hertz to request the information the manager there pick up with the NASTIEST ATTITUDE EVER. His response began like this «A our fax machine is down and B I need a physical license. So I responded «Have a nice day» Seriously I will never attempt to rent from this place Customer service SUcks. whats shocking is that this place just opened for business so Im sure they wont be there too long. Especially with shitty attitudes toward customers attempting to patronize their business. theres always enterprise, avis etc. And so thats where I will go !!! Oh by the way the location was 1901 Green Bay RoadEvanston (Evanston), Illinois 60 201 They dont get a star from me… lolbvs

The manager, Justin, came by my old workplace and offered his card and contact information in case any of our customers needed a rental. Over the years, I’ve referred MANY of my customers to Justin at this Hertz location (and Larry at Auto Art for repairs). I love how Justin will come to pick you up (at your convenience) in a professional manner — he always has his hands at 9 and 3 too… a safe driver is a smart driver!
I’ve rented from this Hertz location numerous times over the past few years. Once for a winter ski trip to Vail, another time when my motorcycle got totaled and I needed a rental, and a few other weekend road trips. They keep their cars cleaned well, and I’m a huge fan of their Hertz Gold program (even though it is a hassle trying to rack up and earn rewards through this program, it’s better than nothing).
Overall I feel like I’ve spent roughly two grand in car rentals through this location; and I’ve even moved to Chicago for the past 3 years, but I will continue coming to this Hertz location (when possible) just because I like their great service and manager.

My car was in the shop at Auto Art and was referred to use Justin at Hertz. They gave me a great deal and put me in a car with only 1200 miles on it. We have rented cars before, and this has been our best experience. Thanks