Fields Chrysler Jeep Dodge Ram

Dread shopping for a car? Go to Fields.
I’d like to recognize Shawn, Mike, Dave & Sharon for their outstanding service this past week. Not only did they make the arduous task of trading a car seemingly effortless, they went above and beyond to ensure I, as a first time car buyer, walked away with the best possible deal. Grateful and happy to be a part of the Field’s Family — Gentleman, thank you again!

The dealership is crisp, clean, and beautiful inside. The sales and service staff seem friendly. If you have a car that is still being repaired under warranty, continue to bring it here, but once you are out of warranty, you better watch out, and really watch your wallet as this place will rip you off on parts and then double stack on the labor for good measure. I have never written or felt the need to write a review on any company before, but after this place basically robbed me blind, I felt compelled to warn anybody and everybody who will listen to avoid this place at all costs if you are paying out of pocket for any repair. Note to those who have already done C.O.D business with this place… If you want to get good and angry and see how bad you have already been ripped off on parts from their service department, go to
and enter the part numbers that this dealership installed in your car, then look at your bill and see what you were charged. If you want to get even angrier, call Fields parts counter, and ask the parts counter what the retail prices of those parts are. The parts counter will give you the same price that is listed on the website, but I will bet you the service counter probably doubled or tripled the parts prices on you higher than what the parts counter in their own 4 walls quoted as the parts department gets the prices from the Chrysler parts data base. After you are done getting hosed on the parts end, now comes the labor. This dealership charges 145.00 per hour. I don’t have a problem with the rate. I do however have an issue with how they calculate the rate. You can’t or won’t get a straight answer from your service advisor, and when you go to the service manager, he will hem and haw and start giving every excuse in the book as to why you get charged more for the parts at the service counter than you would at the parts counter, and when you inquire about how they figure the labor, he said they go by 2 different book rates to figure an estimated labor cost, but they charge $ 145.00 per hour. So again, are you being charged a book rate or an hourly rate? They won’t show you the labor book rate, so we can only assume they charge hourly. Again I don’t have an issue with being charged hourly as long as they show me the documentation of the mechanics time spent working on the car. When I asked to see the time stamps of when the mechanic worked on the car, they wouldn’t show me that either. So, I was charged for almost 10 hours of labor for a repair that had a book time of 2.5−5.0 hours maximum. When I brought this to the service managers attention, he stated that some bolts had gotten stuck from rust and it took longer to repair. I knew in my gut that there was no way the mechanic spent almost 10 hours repairing my car as my labor charge computed out. So, I disputed the charge with my credit card company. Lo and behold, the dealership provided the time stamp to my credit card company. The mechanic only spent a total of 3hours and 27 minutes total on my vehicle. Thats right, 3.27 hours of actual work but I was billed for just under 10 hours of work. So, I was over charged for parts, and completely robbed on labor for a total repair bill of 2027.92. When factoring in paying full retail for parts and actual time worked on the vehicle, this bill should have come to 863.71. A huge overcharge bonus of 1,164.21. When I complained again to the service manager, he offered to reimburse me 200.00. I told him to stick it where the sun doesn’t shine. Gee… Thank you for returning 200 of the almost 1,200 you stole from me. This place has completely violated the trust I had in them. If I can help and prevent at least 1 other customer from getting robbed here, then I hope this review has done it’s job. Again, avoid this service department at all costs if your vehicle is out of warranty and you are on your own for the repairs. You will be doing yourself and most importantly your wallet and bank account a huge favor.

I walked into this dealership and was greeted by a friendly associate. Within minutes I was introduced to Sam Mauro. Sam was very professional and answered all my questions. I came back the next day and purchased a 2016 Jeep Grand Cherokee Limited 75^th Anniversary Edition.
I would recommend anyone that is interested in buying a car to visit this dealership and ask for Sam Mauro.

I was in the market for a new car and being a young female I was skeptical of being taken advantage of by a car salesman looking to make a quick buck but fields proved this stereotype so wrong.
I first looked around their huge lot to see what I liked and found an awesome red charger that I was interested in.
When I was walking inside I was approached by Shawn Friedman one of the sales consultants who asked me if I needed help. Shawn was absolutely amazing and helped me every step of the way in purchasing my car. He told me about every option I had and made it very clear he was there to help me purchase a car not to sell me one. Sal also helped me with the financing of my car and was also amazing and extremely helpful.
Not only is the customer service amazing but the facility itself is ridiculous. They have popcorn, coffee, ice cream just to mention a few things they offer while you’re waiting. It’s unlike any other car dealership I’ve ever been to.
I would recommend Fields and especially Shawn to anyone thinking of getting a new car. He made my experience of buying my car flawless and memorable. I will def be a lifetime customer!

First, this is one of the few dealerships that let you test drive cars alone. Huge plus in my book! They are also one of the few that don’t try that «let me introduce you to the manager» ploy to try to get you to buy. Does that ever work?
Second, I purchased my Jeep from Michael Schechtman. I stared this process over a year ago. I initially was waiting for a bonus check that never happened. A year later to the day I called Michael and he remembered me and my situation completely. I told him exactly what I wanted and he got it no questions asked. No tricks no games even drove 150 miles on his day off to get my Jeep in a dealer trade. It was just that simple. If you like gimmicks, ploys, and games don’t visit Michael. If you want to buy a car from someone who will listen and get you exactly what you want and at the best price, then Michael is you man!

I purchased my second MINI Cooper Countryman ALL4 from Fields and I was very happy with the service I received there. Shawn Friedman was very helpful and personable, and made sure I was happy when I drove my new car out of the lot. I appreciated his kindness and friendly demeanor. Thank you so much Shawn!!!

I would like to comment on the outstanding customer service received by Field’s Chrysler Jeep.
We had interfaced countless visits to another Jeep dealership where I had originally purchased my Jeep Wrangler with no resolution to my Jeep’s Radio system glitches. The radio and navigation system would repeatedly freeze.
Without a doubt, Field’s service team including: Greg Barroso, Nelson Saez, and Doug Morrison are experts in their fields. They took the time to explain the steps and quickly resolved the problem. Since my repair, I have had no issues with the radio. Thank you for your expertise and prompt service. You have a won over a customer for life. To all my Jeep family members-don’t hesitate to stop in for great service and accommodations. –LV.

My wife & I have been buying and servicing vehicles from Fields since 2009 and I can’t say enough good things about this dealership. Every person we’ve ever worked with at Fields has treated us like VIPs. I want to give special thanks to Shannon who is always there for us. Time and time again they have gone above and beyond to simplify our ownership experience. I congratulate the Fields family for building a true customer service culture. And I look forward to our next vehicle purchase at Fields.

I will never buy a car from another dealership as long as I live. Jim Moyer and his team are the most trustworthy and caring group of people. Not to mention free ice cream, pop corn, and pizza while you wait. Love this dealership– don’t go anywhere else.

One really nice and friendly dealership!
Im writing a review for Shawn Friedman for being such an amazing sales associate. Shawn knows a lot about their cars at jeep and is really friendly. He helped my mom and I pick out the right car with the right features for when we decided to buy a car for my mom to use for the winter. Since the beginning of the process, we told Shawn what car we wanted, then we went for a test drive, then started exploring our options, then did some financial work, and finally left the dealership with a new car. The process took us a few days but form the beginning to the end, Shawn was polite and was never pushy. He never pressured us into buying the car right away as he did tell us to take our time, think it over, and call him or email him if we had any questions before returning to purchase the car.
I highly recommend Shawn Friedman if you are looking for a sales associate who is really passionate about his job and Jeeps!

This update is just to show my appreciation to Shawn Friedman for his excellence as a salesman and because I STILL cannot get over how much I love my new car.
From start to finish, even on his day off, Shawn made sure everything with the loaner and paint touch-​up went smoothly.
Customer service at its best!

The car buying process is terrible. I don’t care what anyone says… Its the worst. We went to several places and looked at a ton of cars. I was done. I was about to give up. Then I walked into Fields. This place is elite. When I walked in I was warmly greeted. I didn’t feel like fresh meat like at other dealership. I was free to roam around without being bothered. Several people asked me if I needed anything but they weren’t pushy. We found the Durango we wanted and then Sean showed up. His no haggle and honest approach was exactly what we were looking for after being attacked at other places. Sean’s customer service is top notch. He didn’t seem fake like other car salesmen. He treated us like friends and he worked for us, didn’t just push paperwork. After we bought our new Durango the dealership was about to close, yet, he still took the time to go over all the features with us. He even told us to come back at anytime If we had more questions. It wasn’t just, «here’s your car, now leave». If you are looking for a car at Fields ask for Sean. If he’s not there, ask for his card and then shoot him an email. He’s really your guy. And that’s that.

Terrible, terrible customer service. I have a dodge journey that needed the Sirius xm radio looked at, it stopped working. At 4 p.m. Friday afternoon, they said they didn’t have a tech, they were finishing up for the day. They even said I would have to pay AND STILL didn’t do it.
I will never return.

This place shotgunned my credit. Basically, this means they sent my credit out to 7 banks at once to see if I could get approved by any. When I went to a different car dealership, they showed me my credit report, and it actually made my score go down by 30 points, making it even harder for me to get a car.
Only giving this place 2 stars because Sylvia was extremely nice and pleasant to work with. The dealership itself is also very nice.

Needed a new car and started poking around online. The follow up was fantastic and never pressured. I even stopped by one night to just spend 5 minutes looking and Dennis helped me and answered what I needed and I left without feeling bad or pressured.
So when I went yesterday to buy my new jeep, I still wasn’t sure which I wanted. Dennis gave me objective answers and asked great questions I hadn’t considered, and it got me to where I knew what I wanted. Then he looked up every car, discussed with me all options, ways to save, benefits of things or if they don’t really matter… He was great. Fields is great. Next time I need a new car or any service it isn’t even a question where I’ll go!

Its always good going there. I just love to get there! They’re always so nice and fast

This is the most friendly and comfortable car dealership I have ever visited!
I bought my Jeep from Jay Sachs. He was very knowledgable and patient and most importantly, I never felt pressured. There were no «this offer expires the minute you leave the dealership» tactics which I have ALWAYS gotten when buying cars at previous dealers. This was by far the easiest and most pleasant car shopping experience ever… it was actually fun checking out all the new Jeeps and taking them out for a spin. I can’t believe I actually look forward to going in for my first oil change… I used to dread it! My kids are really going to love the ice cream bar, too.
I should mention that the manager also helped me return my leased vehicle that I’d gotten at a different dealership and the finance department really went the extra mile for me, too. All of which was really above and beyond.
Thanks Jay and everyone at Field’s — I will be recommending you to my friends and family!

I researched and visited many dealers before purchasing my used 2013 Jeep Grand Cherokee Limited and this one impressed me the most. I live in the city and have two Jeep dealerships much closer to me but their customer service was lacking compared to Fields. My salesman, Max Tongate went well beyond any previous experience I’ve ever had with a car salesman and I was highly impressed of how at ease he made me feel. I test drove several vehicles and he never made me feel like I was wasting his time. Pat O’Donnell, the sales manager was equally as helpful and not pushy at all. If you’re ever in the market for a new or used Jeep, Dodge or Ram please go to Fields, you won’t be disappointed. I will gladly recommend them to everyone I know.

Do yourself a favor, skip all the other jeep dealers in the area and go ask for JAY SACHS at Fields.
After deciding it was time to move into a new vehicle I did a lot of research on car types but not specific dealers. I had narrowed the search to a BMW X5 (my previous make and model) or a Jeep Grand Cherokee. After visiting five other Jeep dealers I had decided to go with the BMW. To be quite honest I felt that the sales people at the other jeep dealers were not competent and were only looking for a commission. After hitting a bucket of golf balls I noticed that I was next to Fields Jeep so I decided to give jeep one more shot.
My first impression pulling into Fields was very positive, the cars seems organized in a manner where you could look without having to walk a mile. My personal shopping procedure is I like to quickly look over the lot and then walk in and ask for help. I did this and then proceed into the front desk where I was greeted by a nice gentleman who called a salesperson from jeep to help me out.
This is where my experience with Jay started, he was very friendly and ask me what I was interested in today. After explaining to him what kind of car /​features I was interested in he had me in a car and on a test drive within 5 minutes. I am 33 years old and this is my 8^th car and this was by far the best test drive I have taken on any car. Jay was very knowledgeable about the car and all features (I felt at the other dealerships that they were regurgitating what I had already read on the jeep website). Jay explained to me all the features in the car as well as the differences in the 2014 vs 2015, limited vs laredo vs overland, etc. Jay also took time to introduce me to his manager Ron (great guy).
That was on a Wednesday, after exchanging a few emails/​text with Jay/​Ron I decided to pop in on a Saturday which is obviously the busiest day for any dealer. Even though they were both busy they immediately greeted me and ask what they could do to help. After a few hours we worked out a trade for my old vehicle and I pulled off in a new Jeep Grand Cherokee Limited.
Usually this is where the story ends at most dealers. Not at fields Jay took another :30 minutes to help me set up Uconnect and explain/​allow me to ask questions about features in the car.
If you are anything like me I sometimes questions the authenticity of these reviews when they are as glowing as the one I have written above. Before last week I had zero affiliation with fields or any of its employees.
To sum everything up I visited 6 jeep dealers in the area and I can tell you don’t waste your time with the others, just go to fields and deal with Jay and Ron. They went above and beyond expections not only on my purchase of the jeep but also my trade in.

I drive a Rubicon and have all warranty work done at Fields. I’ve also bought other vehicles from them in the past. If you purchase a Wrangler I highly suggest the «Lifetime» warranty from Chrysler. That’s right, you can buy an unlimited mileage warranty directly from Jeep and it will stay active as long as you own the vehicle. I plan to keep this Jeep for my lifetime, so why not?
In any case, when something comes up on my Jeep, I give Fields a call and it’s always fixed right the first time! Special mention to David Tong in the Jeep service department. David has excellent knowledge of Jeep warranty, great follow-​up, and went above and beyond for me on my last visit. Great job David! Fields really is a different experience when buying/​servicing a car. Highly recommend!