Abt Electronics

This store is unbelievable. I called to ask about a dishwasher. The salesperson who answered the phone, Giancarlo, knew everything there was to know about dishwashers, including what would and would not fit in the space of my broken Fisher Paykel double drawer. Unlike two other (online) stores, he advised that the accessory package was not necessary. Bottom line, I purchased a Bosch dishwasher at a great price. It was shipped almost immediately and I am completely satisfied with the purchase. Giancarlo was professional, knowledgeable, and honest. The prices are excellent. The return policy is more than fair. I plan to make all my future appliance purchases through ABT. Highly, highly recommend.

My wife and I visited this unbelievable showroom of appliances and electronics. We had seen this location over the years as we drove down 294 however this was our first visit to the store.
We were greeted by Celestine Onyeise and were provided the greatest demonstrations and explanations of appliances that you could imagine. Celstine was so patient explaing the differences in brands all the while assisting us in making a decision WITHOUT BEING PUSHY.
On the occasion that Celestine stepped away you could not help but notice how EVERY associate there had the same demeanor… patiently explaining the products to give the customer an opportunity to make the right decision.
My hat goes off to Celestine and to the Management there as they have done a superb job of training their associates how to take care of their customers.

ABT has brand personality and brand equity. They have a competitive advantage and have been pleasing people since 1936.
I have a very high perceived value from shopping here. ABT genuinely cares for your repeat business and understands the consumer.
They work with you on price and have free delivery.
I have purchased kitchen appliances, bbq grills, Apple products, knives, watches, and mattresses.
Paul Povilas is my go to salesman for appliances and he provides the highest level of customer service.
The 40 minute drive to experience ABT is well worth it and I always recommend them through word of mouth advertising.
Those complimentary freshly baked cookies, grilled cheese, fruit, fish tank views, etc. are nice too!

I just ordered almost $ 5,000 of electronics from this company including a new SONY 75 inch flat screen TV. They are terrific to work with. I started on their website but decided to call because I had some specific questions. I spoke with Robert Khoury. He was wonderful, very knowledgeable and professional. Since we were ready to sit down for dinner, I asked if he would call me back in 30 minutes and he did, right on time!
In an age of declining customer service it’s nice to know that there are still companies out there who care about their customers and who have knowledgable employees on the other end. When I called Abt Electronics, the phone was answered on the first ring!
I had called another company first and was on hold for 10 minutes for their sales department. I hung up because if that is how they would treat me when they wanted my business, imagine how they would treat me once they had my business.
Abt is at the head of the class for a great customer experience!

Very knowledgeable sales people, Great customer service, and excellent mobile electronic techs. Please, please, please build a ABT in Lake County!

Purchased an LG french door refrigerator on 1÷24÷16, we asked for help from a young lady who we thought was a salesperson, Josseline who was actually just passing by and on her way back to the call center, none the less she was very nice and helpful, answering every question she could so much so that i couldn’t tell she wasn’t a sales associate, eventually she politely got the attention of a sales associate named Bob L. who was awesome and made us feel like family, answering all of my technical questions and even helping us keep my 2 year son entertained, which can be challenging. Fridge was delivered today, right on time and the crew on truck 219 was great, very professional and courteous. I got a little nervous about them possibly not being able to squeeze the fridge thru some tight spots, but they handled it like pro’s and got everything hooked up without a hitch. This was our first time shopping at ABT and what a very pleasant surprise it was. Thank you to the entire ABT crew, we will be back.

Abt brings a relative sense of order to the otherwise chaotic world of buying appliances and somehow enstills confidence and reduces the cheese factor of the experience as well. I find their prices competitive.
Note, Don’t get onto Milwaukee avenue during rush hour. Also, I won’t write a novel when a snippet will do.

Abt is so big it can be overwhelming and difficult to find what you’re looking for. However, the employees are very helpful and willing to go out of their way to help you. There are also quite a lot of employees, young and old, who are experienced and seem like, for the most part, are committed to providing quality customer service. THAT alone is why I felt compelled to write a review because above all else, customer service is the one thing you will remember the most from your experience at a store/​business.

Anyway, If you go on the weekend, it’s crazy busy and if you bring your kids, you probably won’t be leaving the place for like at least two hours because they’ll want to explore the place… but hey, why not them? Just try not to lose them out of your sight.
I visited a couple months ago because I wanted to check out the stereo systems and boy, it was like walking through a jungle to get to the back area. Finally, I reached my destination… and I was greeted by a very friendly male employee. He immediately asked if I needed assistance and I told him I was just browsing. He wasn’t pushy on selling to me at all or oblivious to other customers. I didn’t end up purchasing anything that day, however. Though, nevertheless, it was worthwhile.

Overall, I was very happy with the service I received and the quality of merchandise… they have a good, organized selection of electronics. Definitely will be going back.

Why go here? Old fashioned, Marshall Field-​type delivery and service (and installation). The job’s done right. Yeah, you might get a better price at Costco, but the installers are Abt employees … not a sub-​contractor. It’s worth it.

I’ve submitted refrigerator order online on Black Friday.
When we received it home one door was dented. I’ve called to customer service and they have promised to send me replacement.
Replacement refrigerator was sent pretty fast and in couple weeks it was delivered to us. Same truck picked up dented one. I was pretty happy about great service.
Apparently I was wrong.
Few weeks later we received invoice for the replacement!
Looks like ABT expects there customers to pay for same item twice!!!

«Wow» is a perfect summary of my experience at Abt Electronics. Everything from the service to the cleanliness to the quality of the installations and the range of items on display was top-​notch and, as another user put it, put me in a «magical wonderland.» While I cannot speak for the installation quality, I can definitely comment on the rest of the experience after spending two hours browsing and talking to representatives.
Firstly, I was amazed with the selection of cameras the floor had on display. I have never seen high end cameras like full-​frame Nikons, Canons, Sonys, and Leicas all out on display, with some reaching prices of $ 7000 for the body alone. Right next to that the store had fully charged and operational multirotors featuring all the latest models: DJI Inspire 1s and Phantom 3s and 3DR Solos and a few others. Then we made it back into the home theater section, where we demoed a wide array of speakers, AV receivers, massage chairs, and televisions. It was a trip in heaven!
Now, I’ve never thought of myself as much of a home appliances guy. But after wandering around through the absolutely beautiful kitchen appliance demo area of the store, I can say with certainty that I have a strong desire to own some of the high end ranges, steam ovens, microwaves, and sinks that I saw in Abt.
Finally, the customer service experience was great as well. I was frequently (but not too frequently) asked if I needed help finding anything when I entered a new region of the store, but was left alone if I didn’t look like I required help. I also had a great conversation with Brad regarding recent news in the drone/​UAS/​quadcopter world and felt like I was chatting with an accommodating and knowledgeable representative. Our conversation then moved to photography after he saw the camera I had with me, which impressed me how much attention he was paying to me! I almost felt bad to leave to browse the rest of the store.
All in all, I was blown away by the entire experience. I will definitely be returning as soon as I can!

This is the first time I am Unilocaling and it’s because of the parts manager. Like an idiot I forgot is name but he is a well mannered nicely dressed middle age thinning hair gentleman. Though not the greatest customer but a loyal one I recently had a problem with a lamp and he LISTENED and acted without delay. I hadn’t even finished my whole story and BOOM problem or request resolved.
Thank you mystery parts manager
Sincerely
Schneider

it’s been 10 days since I placed an order for a wall oven. Today I was told it will take another 10 days to get it, even though when I bought it in store they promised delivery within 4 days. They did show up on a scheduled day… with the wrong oven.
When I called their customer service, they apologized and told me that the correct oven will be delivered today. I called today again and found out that not only they would not deliver today, but that the correct model is not in stock, that the order to get it from the manufacturer was not yet even placed and it will take another 10 days at least…
If I would order it from Amazon prime as I planned to, I would have it already in my kitchen week ago, but decided to go with local reputable store for peace of mind, even though it was more expensive than Amazon.
Well, lesson learned, never again!

When I first bought my house a couple of years ago, I knew that sooner rather than later I’d have to replace the AC and Furnace since they were quite old. So we did our due diligence and got quotes from a number of HVAC companies and while Abt wasn’t the lowest, they were definitely close and because of their rep of being around for so long and their customer service, we decided to go with them to replace our furnace and AC units. The salesman helping us with the sale of it was great and helped us choose the right units for our needs and answered all of our questions.
The install went fine and after 8 hours or so of the guys working (and a few hot and humid days after our old AC unit stopped working), we had a working HVAC system in place. After a couple of days, however, I noticed that the air wasn’t coming out of the vents as powerful as it was originally on the first day of install so I decided to take a look to see what the problem was. The condenser coils had completely frozen over, so I gave the ABT 24 hour line a call, and since no one answered, I left a message to call me back since this was at about 10pm at night. I received no call back that night, nor early the next morning, so I called back at around 11am and told them the issue I was having. Turns out there might be a leak in the system somewhere so they had to send someone out a couple of days later.
So Abt does this ridiculous thing where they can only put your preference on what time they will stop over at your house, most likely to save on gas and trip times, so I get it, but it’s quite the huge inconvenience to me, the customer. So they don’t tell you until the night before or day of what time they will stop over to service or deliver your item. I ended up having to work from home that day, and the service techs stopped over at 5pm. The guys looked over everything and said they needed to do some service to it that would take hours and that they wouldn’t have time to do it since they needed to be at another service call after mine… ummm… what? why the hell would you schedule an appointment and come over and not have enough time to do what you need to do? or at least call HQ and tell them to have someone else go to your next appointment? Absolutely, unacceptable… so the tech refilled my AC unit with enough refrigerant to last a few days until the next time they could get out there, which was ok, but it meant I had to be at home another day to deal with this, which is not ok.
So the tech guys come back, I think 2 days later, as this was last July, and again took a look at the BRAND NEW AC unit that they had just installed. After an hour or so of tinkering, he determined that there was a leak in the lines somewhere and that they’d have to be replaced. Ugh, why couldn’t they have figured this out when the unit was being installed is beyond me. So this was 3 visits and my brand new AC unit wasn’t working. The tech on this 3^rd visit took measurements to have the new copper lines put in for the AC unit and then left.
So I had to schedule another visit for Abt to come out again… This time they showed up and looked at the job and oh, guess what? we don’t have enough materials to replace the lines… wtf? The installer said to me again (different guy), «sorry, if I didn’t have to be at my next job in 2 hours I’d just drive back to the garage and get what we needed.» Seriously, come prepared to the job and if you aren’t, make sure you can get the job done when you said you would. I’m furious at this point since it’ll be 5 visits before my new AC unit is installed properly, all time I need to be home for them to work on the system.
Luckily, after the 5^th time, everything is finally now working properly. I was afraid of something being wrong with my furnace once I fired it up once it got cold, but everything with that has been working great. I fired off an email to the sales guy about what an infuriating experience this was with Abt and he responded saying he’d forward this on to someone. Not sure if he did or not, but I never got a response from Abt to apologize or even to make up for their incompetence.
A couple neighbors had noticed that Abt trucks were parked in front of my house quite a few times and asked what was going on with that, so I told them frankly, Abt doesn’t appreciate their customer’s time. My neighbor also was looking to replace his HVAC system as well and I actually gave him a copy of all of the quotes from the different companies and he spoke to the Abt salesman as well. After seeing all of the craziness going on at my house, he went with Four Seasons to do the job at his house, which was the better offer I got as well. I’m thinking I should’ve gone with them as well and avoided this nightmare, but I went with what I thought Abt represented, «pleasing people since 1936.» Well, definitely not what I experienced and I definitely do not recommend you going with Abt for your HVAC needs.

ABT is a magical wonderland of customer service and enchantment. When you walk in the entire landscape unfolds in a barrage of appliances, electronics and everything that plugs in or charges as far as the eye can see.
I’m not whiz at the home theater business. On the audio/​visual information scale I skew much farther to the visual side. After all, I named my dog Pixel for corn sake. And while I can’t tell you the difference between a Dolby Surround Sound and a bottle of shampoo, I know all the ins and outs of pixel display, 4k video and the such.
I came here to learn about the sound-​y-​stuff from people who know, and I wasn’t disappointed. I learned what can fix the problem of my not being able to hear the people do the talky-​talky on TV when I watch in my mostly-​hard-​surfaced 2 ½ story living room. Mind you, I wasn’t prepared to fork out a fortune on speakers and sound systems and the nice gentleman who was helping me kind of inadvertently insulted the receiver I’d recently bought on Black Friday thinking I had scored a great deal (spoiler alert: not so much).
Once you get through the main building you reach an atrium courtyard filled with other smaller shops making you feel like you’re in a mall rather than a giant electronics store. Each storefront is setup like a specialty shop – they even have a mini-​Apple store that isn’t an actual Apple store but is just where they keep all their Apple-​y goods.
There was a very friendly and authentic-​looking Santa setup in the aforementioned courtyard taking free photos with children. Truth: I wanted to get my picture taken with him, but was being all adulty.
The kitcheny storefront was giving out baked cookies that unfortunately had chocolate chips in them. Melty disgusting chocolate chips. I usually tell people I’m allergic to chocolate because I’m tired of the aghast faces they make when they find out I don’t like it.
There are also a bunch of food samples and family-​fun activities for the kids.
My wife’s favorite things were the massive fish tank and the fitness section, where she drooled over the stationary bikes and treadmills. The guy in that section seemed to know what he was talking about too, based on the fact that his tattooed biceps were the size of most mens’ legs.
Abt is a super-​cool place to go to buy your next electronic doo-​hickey, and I’d definitely recommend you checking them out if you’re looking for great customer service from non-​pushy sales folks, and a visual wonderland of things to look at and interact with.

Nice place if you are looking to buy some electronics. They also have kitchen stuff as well. I always loved how they have the video cameras around the huge fish tank so you can test them out there.
Usually a bit on the pricey end, but that’s what you get when you look into TVs, Washers, Fridges, Computers, Etc.
Bought a car auto starter from them, and they did the install. No problems, and I’ve had it for over two years.

I used to buy from ABT when I was in the Chicago area. This year I wanted to give my family a new TV for the holidays and just ordered a New Sony XBR930C. ABT was pretty good about matching price and the sales rep was on top of it of the initial sale, very helpful, knowledgeable and friendly.
I had some issues with logistics, shipping and expectations during this transaction (keep in mind it’s a large item in size) At first my customer service experience was not that great with reps incorrectly answering my questions, but eventually, I spoke to someone who actually knew what had happened and was able to explain the situation and how it happened, while helping me feel like a valued customer.
Overall I am glad I bought my TV from ABT instead of Amazon, incase something happens and I need warranty support.

Let’s see …
I’ve bought and had Abt install car electronics, a/​c and furnace. Bought my last mattress here, plus watches for my fiancé and i. Gaming system, Dyson vacuum and gourmet shop items? Yep, bought those here too. I’ve never felt I over paid for anything. Can you overspend here? Certainly.
The thing I like most though, is the service. Most recently, I stopped in their mobile department, without an appointment. The remote starter I had them install a few years back was acting up. By the time I went to the service department to pick up a watch they changed the battery in, then off to the mattress department to pick out our new mattress, they had my old fob working like new. I wanted a new fob, and they set me up with one of those too. All in the Sunday before Christmas.
Merry Christmas Abt

This place is awesome! They have lots of up-​to-​date electronics and appliances available in their store for purchase. The sales personnel are very knowledgable about the products and make efforts to make sure you’re happy with the items you intend to buy! Another good part is they offer price match! Prices are somewhat reasonable and service is excellent!

Bought a ton of electronics from here. I think they purposely raise the prices so if you win the bargain, they aren’t really losing much. If you’re good, you can get the salesmen to throw in free items. Try to get a better carrying bag for your camera, upgrade your battery, or just something to get your moneys worth. All the salesmen are well trained, and at the end of the day, they need to make their money. So be prepared for long talks with some salesmen and don’t EVER give into the listed price.
If you walk past the Abt part of the building, they have an Apple store in the back and some other stores. They also have a HUGE HUGE fish tank. O, and sometimes when I want to watch the Bulls game and get a massage, I come here with a couple buddies and we get our massages and watch the Bulls game on a million TVs. Don’t judge!
Love the place!

Abt used to be known for customer service. A little over a year ago, I bought a $ 2,000 range from them, which recently failed. First they told me it wasn’t under warranty, but it was sold to me with a five-​year warranty. I spent about 45 minutes with them with GE on the phone, who confirmed that it was covered. Abt confirmed this and sent someone out, who after completing the work told me that I owed them $ 165 for labor. They had never told me that there was going to be a charge of any kind.
I called and spoke to Debbie, the parts manager, who told me that she would work it out with GE and never heard back. Six weeks later, I received a bill for $ 165. I spoke with Tony, who told me that I should have known there was going to be a charge. Why would I expect a charge for a warranty repair when they didn’t tell me there would be one? They apparently charge a fixed $ 165 for warranty repairs. Tony refused to agree to waive the bill. Unbelievable!
UPDATE: The same day I wrote this review, a «social media manager» called me and told me that they would waive the charge. It’s unfortunate that it took posting on Unilocal to get them to do the right thing.
In response to Carmen (below), a simple apology would have sufficed. What in the world does the owner’s manual have to do with this? Debbie told me that the range was under warranty and they would be sending someone out to fix it. Are you seriously implying that I should have read the owner’s manual to infer that you were going to charge me for your undisclosed flat-​fee service charge for an under-​warranty repair? Regardless, the manual does not «clearly state» anything about parts only.

Well after much searching and pricing of a stainless steel dishwashers I finally selected the style and model (with price considerations). I went to all the big box stores like HHgregg, Best Buy, Sears, Sears Outlet, Home Depot, Menards & ABT.
After searching all of the stores we finally narrowed it down to the dishwasher we wanted. That’s when I spoke to Megan. She mentioned that she worked for ABT so I contacted her and she was able to beat the prices by all the other stores. ABT also had free delivery which some of the other stores didn’t offer.
Thanks again Megan for your help. This dishwasher is a beautiful addition to our kitchen. If the need ever comes up again I will be sure to contact you. Keep up the great work.

Oh Abt, I can’t thank you enough for helping out a tired mom. That soft comfy movie theater chair I sat in while my hubby and kiddos obsessed over all the electronics they will never have, made my day. Thank you for letting me rest my tired old body without giving me a hard time.
Why did we come to Abt? Because our kids had been begging us! Yep, you heard that right. This store knows exactly how to make families happy.
One of my sons is a nine year old tech geek going on 30. He is obsessed with all the latest technology for gaming, and he is extremely passionate about the latest computers and components available. He’s been researching gaming keyboards for his dream computer setup, so he wanted to see everything live and in person. Good thing they have both an Apple store and PC store where he can check out all his options.
My other son, the twin brother, he just wanted to stop by so he could play in the big giant bubble machine. My hubby? He wanted to sit in all the really comfy couches and chairs for the man cave we don’t have, just so he could remind me how much he doesn’t like our new leather sectional sofa in the TV room that I made him buy. Don’t even get me started…
Here’s what I love about Abt:
* They greet you at the door and have a super friendly customer service team.
* They have every electronic gadget and home appliance you could dream of.
* They are a one stop shop for all your home needs, and they even have a mattress section.
* They have a fun atrium with a lovely fountain and fun exhibits for kids to check out… a Humpty Dumpty sculpture, the big giant bubble machine, a cool Mouse Trap type exhibit, and so much more.
Here’s what I don’t love about Abt:
* This place is pricey, but it’s because everything is top of the line.
* I want everything in the store, but I just can’t afford it.
* My hubby proved to me how much I wish I could afford the really pricey comfy theater seats that my kiddos and all their friends would surely destroy.
Beware if you stop in. You’ll be there a really long time and won’t want to leave. The good thing is while you’re waiting for your family to get their electronic joy fix, you can get a massage in one of their chairs, lay on a mattress upstairs, watch HGTV on a really big TV, and dream up your ideal dream kitchen. It’s worth stopping in, even if it’s just to browse.

The bottom line on Abt is that they stand behind what they sell.
I have purchased everything from stoves, dishwashers and fridges to TV’s and even AV furniture and mattresses from Abt. Each time I feel safe with the purchase knowing that they will make it right if I’m unhappy.
During the installation of a stove my countertop got chipped. They replaced the entire countertop no questions asked.
On a different occasion I purchased a dishwasher and used it several weeks before determining that it was too loud for my application. They exchanged it with no hassle.
I’m not in love with how they always reduce the listed price however. All that means are marked up prices so they later can «discount» them. You have to question if you are truly getting the best price or not. But regardless if you do a little research they will match or beat legit prices.
The store itself is fun to visit and has mini B&O, Apple and other «stores» within it. On Saturdays they hand out warm fresh baked cookies at the back of the store.
I would not really consider purchasing a major appliance or electronics item from anywhere else.