Hertz Rent A Car

I unfortunately drop off cars here when I travel because of it’s proximity to where I live. I have literally never had a good experience in the 5 or 6 times I’ve dropped a car off here.
They don’t have a key drop box, so if you’re dropping off after hours, you have to leave the car unlocked with the keys in it. When I asked about what happens if someone were to steal the car, the manager told me «It would be the customer’s responsibility». Real nice!
Every time I’ve called, the person I’ve spoken to is extremely unprofessional, they don’t speak clearly, and they sound like you are interrupting their day by forcing them to answer a phone (you know, part of their job.)
Going forward I think i’ll rent from a different location, even if it means having to drive farther to get home just so I don’t have to deal with the people who work here.

Let’s see…
1. Called at 8 and was forwarded to the generic call center because they didn’t open on time.
2. They picked me up 1 minute later than I should have been driving my car off the lot (10 AM).
3. Driver was in sweatpants and a t-​shirt.
4. Get there, get set up with a car, and there is no car which was ready out of the whole fleet to take.
5. While I wait for the manager to shop-​vac/​clean the seats in the parking lot, a man walks up to me asking for money.
6. Car smells like sitting water and the rotors needed to be checked, but was still probably the second cleanest car on the lot besides the Charger which I was picked up in.
I try to keep an open mind… One of these would have been acceptable and I would have dealt with it, but my experience was terrible compared to the service I’ve gotten from Airport Hertz locations and smaller other rental car companies in the area. I won’t be using them again.
Edit: I just checked my credit card statement and would like to add they attempted to charge an additional $ 47/​day to the daily price. RENTER BEWARE

If I could give zero stars I would! The associates working at this location are extremely unprofessional. Do yourself a favor and rent somewhere else!