Impavido Heating & Cooling

Worst Company EVER. Why can’t I give zero stars?
I called about a broken air conditioner. The warranty company referred me to this company.
1. They come and do an inspection in early May. The unit leaks and it doesn’t run.
2. They come back two weeks later to put in repairs. They got the wrong parts. They blamed me, saying I hadn’t explained the problem to them properly. What’s the inspection for, and how am I supposed to know what’s wrong? Describing it as best as I can.
3. Three weeks later, the right part is put in. On May 24. Unit still leaks. Another two weeks for another inspection.
4. It’s the evaporator coil they say. It’ll take two weeks to get the right part in. They say this June 7.
5. I call after two weeks. It’s still not in.
6. I call after three weeks, the guy is on vacation for a week.
7. I call again after four weeks, and the guy explains it must be delayed because of the July 4 holiday. Good reason something ordered on June 7 that was supposed to take two weeks hasn’t come in yet.
8. I call again July 12. Two months no A/​C now. They say it’s in but they are busy. They’ll call back. They don’t.
9. I call again July 15. Still too busy,
10. I call July 22 and say this is the last chance. They schedule me for July 31. nobody shows or answers the phone when I call.
11. So here’s the kicker – I call the warranty company. THEY HAVEN’T PUT IN A SINGLE CLAIM SINCE MAY 24. All this stuff has just been a bunch of baloney apparently, they just pocketed $ 120 in service calls and didn’t do anything. Unbelievable.
Worst experience with any company in my entire life, hands down. You’re better off trying to fix it yourself than dealing with this outfit.