Dawg Day Afternoon

I had read that this place had won a Best of Chester County award so I figured this would be a great place to send our pup. Wrong. They have a lot of customers so that must say something, but I will tell you that the women who run and operate this place are downright rude and have no sense of customer service whatsoever. Every time I would walk in no one would say hello– it was just handing over my pup on her leash and that was it. Anytime I had a question it was like a bother to them for me to ask. If they treat the people who pay that way– how do they treat our dogs while we aren’t there?
Our pup was not big on eating first thing in the morning before we left the house so I gave them food for my dog to eat for the late morning/​early afternoon when she was often hungry. All too often they would have the same container of dog food still full or mostly all of it still left by the end of the week. They clearly weren’t giving our baby any of the food I had requested them too. She would come home ravaging and would gobble up her dinner within 5 mins.
The final straw was when I went to pick up our baby after work and Michelle told me it would be a good idea to have her put down! WHAT?!? They claimed that she had tried to bite at one of the helper girls while they tried to get her leash off. That place has new girls helping out there all the time and our dog was not an aggressive girl. The girl who tried to take her leash off probably startled her a bit or did something to make our pup feel uncomfy but by no means is that a cause to tell someone to put their dog down. Our dog has never hurt a soul. Needless to say I was shocked and began to cry. Rather than giving me a hug or saying something to try to make me feel better, Michelle stayed stone cold and just said that I could always get another. EXCUSE ME?!? The worst part was that she didn’t even take me into a back office or make our conversation private– instead she said it right at the front door in front of everyone. How professional is that? That is when I took my pup and ran and never returned.
There is not a chance in hell that I’d ever recommend this place to anyone who truly loves their dog. These owners need lessons in manners, customer care and professionalism. Awful and disgraceful.

Great place! Our dogs love it. They are very accommodating and it’s easy to get an appointment!

My 7 month old lab loves it here! When we pick him up at the end of the day he’s always exhausted and happy. After a bad experience at another doggy daycare in the area, I would never send my dog anywhere else but here! The employees are also very friendly and care about the dogs.

They lie when they have a sick dog was told kennel cough was going around I asked if any dogs had it n was told no my dog got sick that night and went to vet next day and guess what she had I called them to tell them and I was told didn’t think she was going to get it as she was away from dog that had it. I talked to owner a week later about it and they said I wish they didn’t tell anyone what’s going on I couldn’t believe it really so my dog no longer gos there

The staff is friendly, professional, and caring! Not to mention, my dog loves going here! They have the dogs separated by large and small. My dog is exhausted and sleeps on the car ride home.