Walmart Pharmacy

Been giving this place a chance for years since my mom likes the cheaper price of her prescription. People who work here are rude and have zero customer service. Especially the lady who rings you up when picking up your prescription. The prescription is almost never ready at the time you are told and then they make it seem like it’s your fault. Lastly, they are closed for lunch… Although their hours are posted time-​time (let’s say 10 – 5). There is a small paper that lets you know they are closed during the posted hours (like 1 – 2:15) for lunch (and then they are late coming back from lunch. So basically inconvenient, inconsiderate, incompetent pharmacy. I’m making my mom switch her prescriptions to another pharmacy who actually care about their customers and aren’t just another Walmart sucker. I would also like to add Walmart parking sucks, it’s always packed with shopping carts everywhere so you can’t move through the store. Just a big stress to even step foot into the store. Now that we are switching pharmacies, I have zero reason to come to Walmart.

Attendants are nice in store but over the phone pharmacy assistant is rude! Just called in to see if a referral could be faxed to my primary for meds I pick up every month and was on the last refill and the girl starting yelling at me that I didn’t call it into the pharmacy so they didn’t have any request in the system for me… duh! That’s why I’m calling to see if they could do it. Didn’t even get the girl’s name cause she rushed through the call. Having experience working in a medical office this type of behavior does nothing to improve customer satisfaction.

Fast, extremely polite, && allow you to check out when you receive your prescription. I was sitting down in front ane she came to me to ask my name and info just in case it came up early, very appreciated. Pharmacist also explains your medications dosages etc. Which I don’t have patience for but it’s still a nice sentiment. :)

The pharmacist now has to walk you through to make sure you are receiving the correct prescription. Great, I have gotten the wrong meds before. Makes it safer. Why the 3 Stars?. The pharmacist is just that, the pharmacist, fill the prescription and move on. Is it her task to do a five minute medical consultation to second guess the doctor on the medicine being prescribed? BTW needs work, her diagnoses of my medical condition were off.