YP

Ever since I started with YP all I’ve had is problems, first with my personal cellphone number was being put on the search ads, then the completely wrong keywords were being used and YP was advertising to all the wrong people. I was able to speak to someone and it seemed both issues were resolved, but after a few days I didn’t really see a difference so I rechecked my ads and keywords and they were all for outdated devices and things that do not make me enough to even break even based on what I’m paying per lead. I started this advertising program with YP so I could get more Ipad repairs and I wanted to focus on NOTHING but Ipad repairs. But every time I have YP update or change the keywords it never gets done right. I’ve also been tracking who calls us from YP and the repairs that we’re actually getting, and its very minimal, I’m losing money like crazy with this advertising program. Our total repairs per month have not increased and our total gross income hasn’t increased either.
It seems I can never get a hold of the same person twice and still no one calls me to resolve my problem, I have to keep calling customer service which is a pain AND they cant even do anything to help you. I’m completely fed up with my program and want to cancel so I don’t keep accruing extra losses BUT the people I’ve spoken to tell me I cannot cancel and I am under CONTRACT to finish the 6 month term even though I’m losing money… this puts a huge strain on me financially and is not good for my business, I’m 24 and by business is very new and not as stable as I would like it to be, an extra $ 700 per month that I’m losing is a pretty big deal. But I guess YP wouldn’t care if I went out of business as long as they get their money. I really don’t know what is going on with this company, but I just want to cut my losses and get as far away from YP as possible. I cannot handle all the losses of time and money YP has caused me.
Please if you read this, do not do business with YP

I’ve been advertising my business with YP since 2011. I moved my business across town in 2014. I submitted my new address to my Rep. Mary Carman and also signed up for a bigger ad. All seemed well until I started getting calls from potential customers that my shop was closed. Turns out that YP put my old address on the ad in the phone book. I talked with Mary on the phone and she apologized for the error and said that customer service would call me about an adjustment to my bill. The only thing I heard from her again was when she sent me the artwork with the address corrected. No other call or e-​mail from YP except the bill. I phoned her again and said I didn’t want to go with YP anymore. Guess what? They put my ad in the book 2 weeks ago with the same old address! I spent 2 hours over 3 days on the phone with their customer service in the Philippines, they admitted their mistake and offered me a 10% discount. I refused the offer and demanded they refund my money and stop charging me for this unwanted and incorrect ad. I finally got a call from an US based customer service rep. Tamera Heaton, who refused to close my account and insisted that there was value in the incorrect ad, and refused to refund my payments. She offered a 25% cut in the payments. I refuse to pay for a defective product, that even the seller admits is defective.
Stay away from YP (yellow pages). They are unprofessional, and have terrible ratings with the BBB and Consumer affairs. Customer satisfaction is not important. Typical corporate greed mentality. Tamara Heaton was unbelievably unreasonable and robotic.

So here we are resorting to complaining on Unilocal as they do not answer their phone. I have been on hold for 45 minutes (their resolution phone number). They shut my website down for lack of payment, but I have record of payment and they have record of payment as well, but refuse to work with me in any way. Customer service said they will just turn it back on. This is the second time they have done this. I can not conduct business with a business that willy nilly adheres to my contract with them. They don’t even send out a delinquent notice in error to tell us it will be shut down if they don’t receive payment. A practice like this to force payment is cheap and disrespectful. This is a policy that someone at the top dreamed up not knowing that they themselves would be in violation of a contract when they accidentally apply my payment wrong.

YP resolved this matter to my satisfaction. They let me out of the contract and credited my account for several months. I feel much better about them since they did that and we continue to do business with them to this day.

I contracted with
to handle the internet marketing for my law office. I cannot put into words how disappointed I am with this product and the service I received after I signed up with them. The sales manager does a great job but everything is horrible after that. Especially billing. Prior to signing up with them, YP had made claims about how they are the top company when it comes to advertising and that they are on the first page of Google. This sounded great at first! I signed up with
and began paying for internet advertising. The first month was a complete disaster. I received phone calls for areas of law that I do not practice because they had used the wrong search terms, rather than the ones that I had asked for. Therefore, I was unable to take any of these cases. To make matters worse, I received constant robo-​calls. I would even get calls at 2 or 3 in the morning. My answering machine was maxed out and my answering service fees tripled because of the amount of robo calls and telemarketers that started calling. Then I started receiving calls from people in other states who were trying to reach YP and were telling me that they got letters listing my number (the number YP had assigned to me) stating that they had outstanding bills with them. Needless to say, this occupied a lot of my time because they kept calling my office trying to figure out what was going on and wouldn’t believe me when I said that I never sent them those letters. Additionally, the number that YP gave me were for other businesses. It was callers that were trying to reach the previous business that YP had advertised.
Needless to say, aside from having to pay thousands of dollars to YP each month, this also took a great deal of my time away from my conducting business. Each time I called to tell them there was a problem, I would spends at least 45 minutes on the phone, and even had to go into their Glendale office to try and resolve matters. In February, I called them to discuss my bill and spoke to some woman for 45 minutes. She said she would put a claim in for me and call me back. Of course she never called back. I didn’t hear back from YP. I called again today and spent 30 minutes on hold after being transferred from one department to another, only to be told by Don that the claims department was really busy and couldn’t talk to me. He said he would call me… but who knows. They never call me when they say they will. They just send bills in the mail and won’t discuss them over the phone with me. They listen to me but don’t try to resolve anything. They just «note» it.
Anyhow, I know this can’t just be me. Initially, I referred my colleagues to YP and they ultimately cancelled their plans and were very angry about the whole thing. They told me they did not get any leads and were very upset that they lost money doing this. I, myself, tried to cancel my contract for months but was told to wait and that they would get back to me to cancel it. They never got back to me and just stuck me with a bigger bill.
I’m currently still waiting on YP to get back to me. But I thought I would write this review because I can’t help but think this whole thing is a scam. They charge you all this money, you don’t get real calls, then they send some bill and won’t even discuss or resolve it with you. Instead they blame it on you or your business. In fact, I was told they were not going to refund me because they already gave me a previous refund. They said they have a policy of only doing a refund once or something. Funny, I was never told this when I signed up. Not to mention, they refunded me the first time because they made the mistake of using incorrect terms and keywords. Somehow, they think they’re doing me a favor when they are giving me a refund on their mistakes.
Be careful. I strongly recommend against using YP. I had a terrible experience and am still dealing with this nonsense. I’m a small business owner and know how hard it is to run a business. I don’t want another small business owner to have to deal with this poor product and service.

This business is a scam first off I’ve been a General contractor for 25 years in Orange County, I met with the sales representative and his boss, I’ve paid $ 2,400.00 and got no calls whatsoever they say this is a pay per click program however this is a lie these people are professional liars, the sales representative said he has many very happy contractors now getting lots of calls and how they were very happy and they were so happy they were spending more money, more lies. Now I’m going to be living on the streets very soon after being ripped off by these scam artists.
Peter Ceo Zazzara Construction

Told lies, induced to sign contract. Results of campaign were horrible and attempts at resolution by YP were pathetic.
I was pressured into signing a contract by a salesperson giving me false information. The results of the advertising campaign have been horrible. Negative return on investment. I attempted to cancel contract, and they would not let me. They are fighting me through the financial institutions. It appears that I will have to take them to small claims court to reduce the damage done by this campaign.
Long story short… I would trust them to be honest with their sales pitch. I would expect no results. I would expect them to be completely indifferent in helping the campaign work. Rather than assist you in making the campaign work, they will just try to sell you more. Save your dollars, go elsewhere.

Upon a new year coming I was contacted about our advertising agreement with YP. I turned them down on an upgrade and informed them that we wouldn’t not be continuing our account with them at the end of our current contract. I was given the entire sales pitch as to why the new product was so great. I still refused. I was then called at least 6 times over the next week and a half by the same person, with the same sales pitch, every time I told them the same thing. It is not bringing us the business we would like and therefore we are opting to spend our marketing money elsewhere. Then she called again… with the same pitch. Mind you every time she calls (even though I’m the contact person listed on our account) she asks for the person responsible for marketing (as if she’ll get someone else, who might tell her yes). Is this how they keep people using their service, they call them constantly until they cave? So over YP!

I opened up a small business 6 months ago. So I needed help with advertising. I don’t know why but I contacted YP. A rep from YP came out to meet with me. Offered me 3 place on Google, he said I should have about 20 to 25 calls during the first month from his campaign. It’s been about 4 months and I haven’t had a single call from YP’s ADVERTISING. I cant even get a hold of my account manager. I called last month to cancel my contract and the rep said ok I’ll close your account and you’ll have a 0 balance. Bullcrap Next thing I know I’m getting a new bill. I called the main office they said they had no record of my call and there is no way I can cancel since I sign a contract. This place is a freaking rip off. So far I owe $ 500.00 and got nothing in return for it. WHAT EVER YOU DO DONT DO BUSINESS WITH THIS PLACE!!!

Was referred by a friend to try YP Marketing Soutions for a FREE YP Listing. After going thru all the required information kept getting an error message «We apologize, but for the market you have requested, the YP products cannot be purchased online. Please contact customer service at 1−844−339−6334» What’s up with this scam? First of all, I’m trying to register for a FREE listing. And second of all, it is false and misleading if you tell me I can sign up for a free listing online then want to hustle me by contacting your sales staff first. We are a reputable, well established, and verifiable business by the way.

YP has been hotel California for us – easy to sign up, impossible to cancel. We signed up for Yellow Pages ads at a location in Ventura County about 10 years ago. We left the location and the phone number in 2013. Since then, we have been trying our hardest to cancel, but with no success. Every month we write and call, and ever month they act like we have never sent them a thing. I don’t know if this is incompetence or conspiracy, but it is extremely frustrating.
In 2014 I finally paid the $ 500 charge just to end the relationship and move on. Then in 2015, I started getting bills for $ 500 again. You guess it… they claimed they had no record of us ever contacting them or cancelling and that I now owed for 2015. Today, I got a letter from a collection agency threatening all kind of scorched earth on my life unless I paid them immediately.
It looks like they may settle and only make me pay a portion of this bill — for a service I cancelled at a location I did not occupy — in exchange for finally giving me a piece of paper saying my account was cancelled. It may seem like a bad deal to you, but after scores of hours arguing with them, I am actually at the point I will pay money I don’t owe just to never interact with them again.

**UPDATE OF MY PREVIOUS REVIEW OF 8−24−15 (BELOW)**
After placing my negative review on
, Twitter and Facebook, I was contacted by YP Corporate. Their representative listened to all the details of my harrowing experience and was ultimately very apologetic. She worked together with a rep in the Corporate Office to arrange a more appropriate and affordable advertising program which is suitable for our business, and also facilitated a full refund of monies we paid YP to close our account. While my experience with the YP Corporate office was positive and deserves 5 stars, I feel it would be dishonest to disregard my original experience with YP which was the cause of so much upset and aggravation. Therefore, I have revised my review at this time to reflect three stars. I very much appreciate the efforts by YP Corporate, who did in fact desire our business and considered us to be a valuable Client deserving of satisfaction for services received in exchange for dollars spent.
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One Star Review from August 24, 2015
What do you do when a large nationwide company does not provide you with products and services promised?
For the last year I have been dealing with this exact issue. I opened an additional account for advertising with
with very high expectations that they would be able to help me promote my small business which would really impact our internet marketing presence. For the first few months all efforts were riddled with mistakes, including advertising a wrong address for our business, wrong target locations for advertising and incorrect ad content, amongst others (the majority of errors and issues went uncorrected).
Our office consistently and tirelessly worked to communicate and resolve the issues to the point of exhaustion (experiencing tremendous aggravation), receiving little response and only empty promises. Instead of performing the promised corrections, it became apparent they had no intention to perform unless we renewed our Contract. Why would we renew our Contract with a company who could not be trusted?
We are extremely disappointed and expected
to have good customer service and a high level of integrity and I regret to say that they do not. At this point we are almost $ 1,600.00 out of pocket (which is a large sum of money for a small business) and with nothing to show for it. My hope is that this review will encourage them to step up and do the right thing by our office. In which case we will gladly (and hopefully) share an amended future review.

I have had a horrible experience with
I met with a guy from my networking group, and he promised me great exposure and leads. I was skeptical, but he assured that I would be getting phone calls and potential clients through the online ad. He also promised me that I could cancel if it was not working for me. After about a month and a half, I called him and cancelled, as I had not received any calls through
. He told me that he would cancel the account. About a month later, I received a bill from
, so I called to question it. I told them I had cancelled my account, and they said that they would not be charging me for the service after I cancelled.
I found out at this time, that the guy who had sold me the service, was no longer with the company.
A month later, I received another bill, this time for both months. I called, and told them the account had been cancelled. They tried to transfer my call to somebody else, but I got cut off.
Today, I get another call, and this time I am told that I signed a 1 year contract, and I couldn’t get out.
I am still fighting them!

HORRIBLE JOKE COMPANY.
Just the worst. Time to close the Yellow Pages totally. Silly joke — little paperback size book thrown on one’s porch now.
Their «digital» services are ridiculous

This is the worst company. I cancelled my contract with them over a year ago after doing business with them for over 10 years because I wasn’t getting enough leads and I couldn’t stand the people in my local office. In January, William Bryant from the retention department called me and asked what would it take to get our business back? He said if he could guarantee organic placement in the first page of google for $ 600/​mo would I bring my business back? I asked how they were able to do this when SEO companies have never been able to guarantee that placement? He claimed that by utilizing YP’s landing page for our listing that it will pump my listing up because of the relationships YP has with Google and other directories. He also gave me an out, that if he wasn’t able to produce those results that I could cancel my contract with no penalty. All of this was in writing in emails to me. My campaign was supposed to start March 1^st, March 1^st rolls around and my campaign hasn’t started. William claims that he thought it was supposed to start 4/1…in the meantime I was trying to correspond to his supervisor, Rodney Kelley, who was ignoring emails. After about a month I got through to Rodney and I was told that William was never authorized to make such promises that what he promised was not even possible (as I suspected from the beginning). Rodney and Jerry Palmer (someone in his office) ended up getting me set up for a YP Search $ 1500 program that I am only supposed to be charged $ 500/​month for because of all of the problems. Well guess what I receive emails every day for the YP Search 500 program not the $ 1500 that I was promised, I have NEVER seen my listing on Google, Yahoo or Bing and I have NEVER been granted access to my online reports although I have emailed Rodney & Jerry multiple times! Jerry once responded with, if you are not happy then we’ll cancel your contract… LOVELY. As I had told him and everyone else multiple times, that I have been trying to avoid doing that (although I can’t stand them) because I spent thousands of dollars with an SEO company that if I now have to go back to them, all of that previous investment is lost and I will have to start from ground zero again.
I called customer service multiple times to get to Rodney’s superior, Patrick Quinlan who never responded. Then, I asked to speak with Patrick’s superiors Brian Jump and David Lebow who also never responded. I left a messge on ⁵⁄₆ with Shanna Reynolds (a supervisor in customer service) and asked her to call me back because she was supposedly reaching out to them again, she also never called me back. I called today and spoke to her and she claimed that she contacted Rodney and he said everything was handled so she closed the case. I told her that Rodney is part of the problem and I asked to speak with his superiors… she claimed that Rodney was as high as she could go. I told her that was not true becuuase why then was I given names of his superiors in previos phone calls to customer service. I asked to speak to her supervisor and she asked why and then hung up on me.

I just want to add to the previous sentiments about how bad this company is to do advertising with… When the print edition was going well, they wouldn’t budge on their advertising expenses… And NoW that the print edition is in the tank… They will try to get you to advertise with them for their INFERIOR ONLINE ADVERTISING…
WARNING: if you want to advertise. Use Unilocal… Do not use YP. Com
You are throwing you hard earned advertising $$$$$ away…
They use HARD NOSE business tactics
Trust me!!!
I stop advertising with them this year and they couldn’t even leave my company in their yellow pages on the 1 single line in black and white… They took me completely out of their book even though I had spent $ 1000’s over the last 7 years…
Real Class Act!!!

SCAMMERS LIARS AND THIEVES!
Avoid this company at all cost. After being harassed by there obnoxious sales rep, Dawn DeAngelo, we attempted to cancel our online listing the SAME DAY the contract was signed. We were told it was all taken care of but never received the written confirmation asked for. 7 months later they are trying to say we never canceled, and we owe them $ 1000. Speaking to their «customer service» is a JOKE. They are rude, disrespectful, and have no tact. I have been on the phone with them MULTIPLE times over the past 7 months attempting to speak to a manager, and they refuse to let me. Today, one of their reps actually HUNG UP on me after telling me that I would NEVER get to speak to anyone, and I should just pay them. I will be paying our local branch a visit to discuss this further, and share this information in whatever public place I possibly can.

They offer free online listings. Don’t do it unless you want to be harassed regularly. I have a day care /​preschool. They know this, and yet they continue to call during work. It’s also unnecessary since I explained that I have no money to advertise (which is why I did a FREE listing). Their customer service is poor. I asked them to stop calling yesterday, and they called again today.

one star is a lot more than they deserve
Zero paying customers in a year,
Cancelling is very difficult, slow response, ends up you have to cancel in writing, to their cancellations manager, sent registered mail.
dont send it signature required or they will refuse the mail and you need to start over.

Yellowpages is a joke. They are crooks, I couldn’t agree more with what is being said by other reviewers… They are trying to rip people off for advertising. The prices are ridiculously high and their sales team are a bunch of lying, manipulative douchebags.
My recommendation… AVOID!
BESIDES… You’re on Unilocal!
Advertise here dumby :)