XTREME R/C TOYS

Extreme RC sucks do not purchase anything from these people their scam artist will not back their product I repeat Stright rip off purchased a drone the next day it broke and did not want to help us!!!

They do not stand behind their products.
Bought a helicopter that broke in the first week. Took it back for an exchange within the 30 policy on the receipt. However they would not replace it. They didn’t even offer a repair or discount on another one.
I would recommend to buy elsewhere.

Very disappointed with this place. Purchased a small drone for my daughter which broke in 1^st 10 mins of use. Told can’t return or repair. Waste of $$. Avoid them.

Avoid Xtreme R/​C Toys at Chandler Mall. We bought a $ 100.00 RC car the Store Mgr recommended on December 14^th and was opened on the 25^th. A week later, it stopped working. They refused to replace it and refused to return our money. When I spoke to the District Manager, I shared that if I would have bought this at Target, they would have returned it. His response, «Well we aren’t Target.» That sums up their customer service philosophy.

We stopped in the Chandler Mall location and got the same BS. This company is scamming people. They don’t stand behind the products they sell in store. DO NOT and I mean DO NOT buy anything from these people. The products stink and break as easily as the one I bought my daughter for $ 20 at JC Penney’s last year. And when you take the product back and insist on a refund or replacement they accuse you of «damaging it.» We even had a conversation with the store manager before we bought it and he GUARANTEED it would work FAR better (at $ 100 mind you) than the ones we had bought in the past. I call bull$#!@. He’s a scam artist.

I had to deal with manager goes by Gary. This was the most unhelpful «manager» I’ve ever dealt with. Went in to exchange a helicopter i bought for my father as a christmas present. Turns out I couldn’t do an exchange because the ZIP TIE WAS MISSING FROM THE ORIGINAL PACKAGING. Really?! I told him If I go home find the zip tie and put it back on I could return it then because the helicopter was never used. Turns out I couldn’t even do it then because we opened the helicopter and in his words «how do I know you didn’t go home and switch this for another». I swear this place would much rather lose customers than keeping them. This is my first review and I don’t know how you hire idiots like Gary. However I then followed up by going to the store in fashion square the manager there was WAY more understanding with me and he did not give me a hard time whatsoever he exchanged the item without an issue because he didn’t see ANY problem with it. Stay away from arrowhead and Gary

I AGREE WITH OTHER REVIEW — DO NOT BUY ANYTHING FROM XTREME R/​C TOYS!
The ONLY reason this ‘so-​called’ retailer (should be called ‘scam-​artist’) gets one star is because … Unilocal won’t allow you to post with no stars … but in my book NO STARS R/​C TOYS! A r/​c helicopter was purchased while in Peoria on a weekend trip from over 150 miles away from Phoenix where we live — I came back to discuss issues with the product and what was promised when we purchased the product the following weekend… no respect, no customer service; just attitude from the young men (and I use that term loosely as these children have never been taught respect or the ethics of what customer service is)… refund? no. assistance in repairing the issues? no. exchange? no. the items that I was told were ‘included’? no. … just the attitude of someone doing something dishonest — they know what they are up to — scamming their customers for overpriced, substandard product, and empty promises of ‘equipment included’. It takes a lot for me to be this upset with a store — I love to shop but the only reason that I can conceive any business doing such dishonest and ill-​customer service is… they are out to make a buck on the poor, misguided customers that walk into their shop. Shop for this category of product on-​line and save yourself $$$$ and the stress.

XTREME R/​C TOYS
DO NOT BUY ANYTHING FROM THIS RETAILER!
I spent a hundred bucks on a 5033G 3D fully functional remote control helicopter at the Arrowhead mall on 8÷26÷13. Cost is not the reason I’m pissed off. Lack of customer support/​service is why I WILL NEVER PURCHASE A PRODUCT from this retail outlet again. Just so you know, they are all owned by the same person. Here’s the story. As bought helicopter had a bad recharger. Factory manual said when charging red light is on. Once charged green light comes on. If both lights are off unit is charged. Well both lights were off, on charger, when it was plugged in straight out of the box. Flew helicopter for 2 minutes then it fell out of the sky. Plugged the recharger back in, and now the green and red lights are lit. Let it charge, green light out, red light stayed on. Tried to fly, it fell out of the sky. Called store, and they said it’s a bad charger. Took charger back. They gave me a new charger. They said the charger they gave me was a good one. Recharged helicopter. Tried to fly, it fell out of the sky. While it was recharging red light on charger was on. Took everything back to store. Amazingly, helicopter flew in store. I asked «why is red light on during charging»? They told me that the manual is wrong. It’s supposed to be green while charging and red when fully charged. I took it home and gave it one more try. Recharged it (again) took it out for a fly. It didn’t even get off the ground. Took it back to store. It flew in the store. I said «I want to exchange it for another one». «There has to be something wrong with this one». The store manager, «Giovanni» said «I can’t exchange nor give you a refund». «It says on the receipt, once you open box no refunds». Oh, and by the way, Giovanni is the absolute WORST customer service/​retail employee I’ve ever dealt with! Giovanni said «give me your phone # my boss will call you». I said give me your boss’s #. He refused to give me a #. I gave him my # and asked «when will your boss call me»? He said today, it was 3pm, 8÷29÷13. I’m still waiting for that call. On 8÷30÷13 I called the Arrowhead store at 10 am. Giovanni answered the phone. I told him who I was and insisted he give me his boss’s phone #. HE HUNG UP THE PHONE ON ME. I went to their web site. I called another store, in Chandler. I told them what I was going thru with the Arrowhead store. They said we can’t give our boss’s # but I was assured they would give my # to their boss. I still haven’t been contacted by the boss. I found a customer support # on their web site. I talked to a guy named Elvis or Alvin, he had a very heavy accent so I don’t know which name it is. I told him everything and he said that he knew Giovanni and that he would call and talk to him. He told me he would straighten everything out and that either he or Giovanni or the owner would call me back. He behaved as if he honestly thought the way I was treated was «funny», but nothing to be upset about. It was just a big joke to him. That was five days ago. Still no call back. Even if they sold a decent product, just based on the service/​treatment I received. I will never step foot in any of their stores, EVER AGAIN!