Wet ‘n’ Wild Phoenix

Seriously this place should be spruced up every winter in the off season. For only being open full time for a month it was way below my expectations on maintenance. The lazy river filtration system needs help. My friends and kids and I were all getting hair caught on our hands and feet. GROSS! Not to mention the leaves everywhere. The plaster needs redone, there are tiles popped off in many areas. It looks run down. The synthetic grass is not secured down and is billowing up causing trip hazards. I tripped and witnessed several others too. The 2 stall womens bathroom certainly needs to be redone. If you can’t replace everything at least paint it and make it look clean. The walls, doors, floors and fixtures all need attention. There could be more showers and shade and misters to accommodate the crowds. I’m not sure how certified the life guards are but I watched 2 brothers under 5 asking for help out of the lazy river to find their mom, they didn’t have tubes and the life guard had no idea how to get them out. He tried holding their hands and that didn’t help. He offered one his flotation device which was helpless. My friend turned back and lifted them out herself. We were baffled that the two neighboring life guards stood their distance and offered zero assistance. This place has the potential to be amazing. You got an F this visit. The prices warrant an exceptional facility.

Are the girls allowed to wear a spaghetti shirt and leggings shorts to attend

This place nickle-​and-​dimes you at every turn: $ 8 parking, $ 8 tube rental, $ 8 lockers. Not to mention the sticker shock of the entry fee: $ 40! You are better off spending your money at Sun Splash in Mesa. It’s a way better park.

We had a lot of fun. We rented the VIP Cabana, which was completely worth the money, and played all day. The Mammoth Falls was scary good! This was a great day get away for the family.

This year is our first year buying season passes for our family. We bought them in April when it was pre-​season so that it wasn’t the insane price they charge during regular season. That being said– we have more than gotten our money’s worth by going every chance we get. But lets talk about the price. $ 42.00 per person. that’s just stupid. That’s the cost of admission to an actual amusement park. Its a bit absurd, really. That’s why the season pass is the only option if you want to go more than one time. But this place is basically a cash cow. There is absolutely zero money going into the park whatsoever. And it shows. The lazy river is disgusting– there are so many tiles missing from the walls, chunks of plaster gone. Its just run down. The wave pool is also missing chunks of plaster, there are several areas where the underwater caulking is coming up and when we left the other day, all of our bodies and swimsuits had sticky stuff from the wave pool all over.
Some of the insane amounts of income they get should go into upkeep. its just so neglected.

Great summer option in Arizona, the atmosphere is family friendly and fun for the kids.

Bought Easter passes for the season! Derek was pleasant at greeting is at the gate, but Jennifer sold us the passes and was super great at her customer service! Excited to be driving up here for the summer! Yay
It’s Easter Sunday and the family and I came in for the first time! Super awesome day!

I am blown away by the complaints. It’s a water park and guess what, it’s a water park.
My kids and I carry season passes, meal passes for them and we have a blast.
Yes, it isn’t landscaped like Disney and the food isn’t 5 star but it’s a fricken Waterpark. We wear swim suits and flip flops and we don’t want to pay an arm and leg to see flowers and eats clam chowder, we want water, sun, and fun and a burger to recharge and go again.
Love it there

I wish I could give zero stars. Worst theme park I’ve ever been too. Complete rip off, water was freezing, staff is worthless, food is over priced and terrible. Bathrooms are disgusting. Complete waste of a vacation day. Kids were happier at the pool in our backyard. I honestly don’t know how they stay in business. DO NOT WASTE YOUR TIME OR $!

This place is ok just ok.
The price is way to high and I only say that because if your going to spend a good amount of money you should be able to acutely ride the rides I bought there little fast pass thing were is goes off telling you its your turn and as we got there we still had to wait.
on top of that way to Meany people they were rude and it was just bad all together.
I have to say the rides are fun so its ok the rides are the only thing that saved this place. I personally like Golfland sunsplash.

We’ve had annual passes for 4 years and this last summer will be our last. The line management is poor and the park really is in need of beautification and maintenance in its off season. We did really appreciate the upgrade to the Cactus Cooler (lazy river) and it made the ride so much more fun and enjoyable.
WnW really needs to address a sewer problem by the bathrooms by that ride — they SMELL first thing in the morning and only get worse as the day grows longer — and if there is a breeze blowing in the wrong direction — you get the foul stench when sitting in the shade in the chairs.
Is it expensive? Yes. But if you go at least twice (we go 4 – 8 times over the summer) it more than pays for itself.

With my reviews of wet in wild I posted on here as well as to their corporate office on facebook, the very next morning I got an email from a big wigg named Lee. (I don’t remember his exact title). After he expressed genuine concern over what had happened to my daughter and our whole experience, he issued me a complete refund of our ticket prices and said we never should’ve been treated like that.
A check came in the mail two weeks after talking to him for the amount.
Thank you Mr. Lee for your wonderful customer service and your attentiveness in getting this matter resolved.
I do believe though, your staff at the water park needs training on handling sensitive situations alot better.

Got there on the last Sunday before they closed briefly for August. Turned up 15 minutes after opening and it was fairly busy. Parking was easy (pre-​paid). Lockers were a wise move and easy to do. There was some unholy stench in the locker area, which was not helped by the heat. But staff were very nice and helpful.
We were there for the ‘thrill rides’. Lines weren’t too bad (got a bit worse by 3PM), if you don’t mind looking at a bunch of really tacky tattoos on people who’ve never climbed stairs before.
The main rides were pretty good, but only gripe was the place needed one or two truly extreme rides. You can have your family section and naff rides for the rugrats, but this place needed a proper freefall etc.
Didn’t go for any food, just a salty pretzel and water. Safest bet. Still… a fun time, just wish the park offered more competitive rides.

Fantastic water park. Short wait times and exhilarating rides. Great place to take the family.

I personally like Golfland sunsplash better due to how slow the lines were at Wet n wild. I went this past Saturday around 2 pm and was out of there around 7 pm. Most of the time spent in long lines. I would definitely recommend renting the tubes, for single $ 6 and for a double $ 12 because you had to get in line for a tube and then wait again in another line for the water slides.
Costumer service however, was absolutely amazing. Very knowledgable and friendly staff. Megan at the Tube rental was very welcoming with a bright smile. The staff was gladly to help my boyfriend and I get a locker when entering. There was just one staff member named Tyler P that was at my favorite water slide called Tornado didn’t seem like he was happy to be there. Kids behind us in line asked him why the other slide was closed, and he replied in a very impolite way and was annoyed with everyone.
Great for families to enjoy a hot day here at Wet n Wild, Kids play area, adult bar area, lots of snack bars and other goodies!

First time we had made the trip to see Wet ‘n Wild Phoenix was for a b’day party of a friend. Besides the prices being high for admission, you pay for parking, and most of the «staff» are high school students (who I normally love), yet this staff has one service and speed level = slow!
Many of the rides had long lines, and the high school students working the rides had NO incentive to help get the lines moving. Many rides the intertubes were stuck on, and the lines grew, yet no one there to say the ride was broken down. Too many people working not doing a lot, and no communication from ride to ride, or from staff to staff member.
The wave pool has minimal effects, have been in other wave pools which rock it.
Had 7 kids with us, and they spent most of the day standing in lines to ride a ride. The lazy river was congested, and there is no one monitoring who gets on or off, yet the life guards whistle people if they aren’t in their tubes.
Asked 5 staff members questions, and their response was to shrug their shoulders and to say, «Don’t know.»
Everything on the property is super close, it isn’t as large in property as they mention in the ads. The walk way to the Jr. area has misters, and saw tons of people fall on their bottoms since the sidewalks were slick and no prevention on the concrete to help either. No signage.
To get an intertube for the wave pool it is a $ 6 rental fee.
Went to eat dinner at 5:30pm, since the party mom had purchased prepaid meals (which do NOT include drinks — they had to pay $ 60 additional for 12 drinks — really?)
There was NO staff to wait on us at the restaurant counter, minimal signing or directions on if one line, or multiple lines… their staff was all in the kitchen. After a few minutes, finally got the attention of a person in the kitchen to come out and wait on a line of 20 people. They were out of most of the food, and had to cook more, although very fast food menu. Had to wait 10+ minutes, by then the line was out the door. Being a vegetarian, they were out of salads, the melons looked like they had been out without being refrigerated all day, and they were cooking cheese pizzas which would take 10 minutes to bake.
The ladies restroom only had 2 stalls. Those stalls were out of toilet paper when we went to multiple restrooms, after waiting for another 30 minutes. People were changing clothes in the bathroom (only 2 stalls) vs. going to the restroom. Then the staff member finally came back with 1 roll of toilet paper. Mentioned to the staff member that both stalls were out of toilet paper, so the staff member turned and walked away with the one toilet paper roll in her hand. Asked her to leave one in the bathroom, she said she would be right back. Finally got her to leave the one roll of toilet paper, then the staff member had a HUGE attitude.
The staff members don’t have radios, only the supervisors (never saw them) have contact to know what is going on with the property.
Won’t be back.

Got totally worn out yesterday by taking our Grandson to the Park for the day. Great time for all. Very friendly staff who seem to enjoy their jobs.
Only thing to avoid is the Mammoth Falls ride. Ride kept malfunctioning and once your stuck in line you hate to get out. Over an hour for a 20 second plunge.
Bottom line — Spent about $ 160 for three of us including admission and some beverages. Stayed from 10:30AM till 4PM and got on about 11 rides each. All the other lines seemed to move right along just not the Falls.
Probably should have got the season pass since we’ll be going again this Summer.

We had a great time as we came early in the day and only had to wait in short lines for the first few hours.
There are numerous water slides to choose from including ones to slide down on a mat, 4-​person raft, many traditional, and multiple on a (no charge) inflatable tube. The lines do not move as fast as you would expect with slides that allow 3 – 6 people at a time. The slides themselves are awesome and offer a good variety.
Other reviews talk about multiple down rides, only the yellow half pipe slide was down and it looked like it was down for at least a few weeks.
We really enjoyed the lazy river which was long and had many different features. It gets a bit congested as the day goes on. They tell you that you must be in an tube.
The wave pool was very underwhelming. I have been in a few other wave pools where the deep end is a bit of a challenge. Boring here.
The lockers were great with a kiosk to pay for lockers with a card then wristbands are printed to access. Just go up to a bank of lockers and scan your barcode and an available one opens. Then come back all day and scan to get back in. Very easy.
Due to the amount of people that attend, there are a number of improvements that can be made to further smooth out the guest experience.
Although there are people helping I would like to see people check kid heights and overall optimizing line wait times. Organizing people in lines, making sure they are in their intended line, etc. Also, we would see groups of two go down 4-​person rides where we would eventually get up and be paired with people. Why did they not go with others?
Although the locked attendant eventually helped us, it would be nice if the locker instructions were more visible. More maps would also be helpful.
Great place and we will return, just come early to avoid long lines.

Yesterday was my birthday and I wanted to have some fun at a water park so my boyfriend and I came here. We arrive at the park and wait in line for the red ride (I forget what it’s called. Raging something? Idk and the mammoth ride next to it was closed.) for two whole hours maybe even more. It broke a total of three times while we waited and mechanics kept coming to fix it. I was really confused as to why the employees were letting the three rafts collect at the bottom and then making them rise to the top together.
Take a lesson from Disneyland: Buy more rafts. Keep rafts at the bottom for no more than a minute. Shoot them back up to the top right away, load people up, shoot them down to the bottom and once they’re at a safe distance then shoot another raft full of people down. At the bottom make the people escape the raft quickly then send it right back up. This way the line goes by way faster and you get people in and out so they can continue on with other rides. Also fix your equipment and do some updates so it won’t break multiple times while people wait to ride.
Finally after the ride is over we wait in the long line to the café then finally get some lunch. They give you lots of French fries but they were out of pizza!!! No employees were stationed to explain when pizza will be ready.
They also had a radio station at the water park which could’ve been really cool but instead they had a live band that was playing Mexican music and it was all in Spanish. Where are we? Mexico? I don’t want to hear obnoxiously loud music especially not in Spanish as I don’t even speak the language. It’s better to play it safe by playing popular pop music that a lot of people enjoy or get a DJ that actually has talent to come in and mix some tunes.
We then went into the wave pool and the water was freezing. My boyfriend was shivering and we couldn’t adjust to the temperature so we got out. We bought some dipin dots (they were out of many flavors and there was only one employee working so it was slow) and sat in the shade and decided we should just go home and watch a movie instead because this place is WAY too packed.
The park is small and there aren’t enough rides to accommodate the amount of people that come here. Buy more land, build more rides, buy more rafts, install speakers or cool scenery for people to enjoy while they wait to ride the rides, shade the sidewalk more, lessen the cost of parking or better yet don’t charge at all, never run out of pizza & train employees to lessen wait times on rides by getting people in and out of rafts quickly like I wrote about above.
Overall, I didn’t have a good time which stunk because it was my birthday and I just wanted to have some fun, ride some rides and beat the heat. I could go on and on about how bad this place is. I’ve never waited in a line as long as I did here at Wet n wild. I won’t be coming back. Save your money and don’t come.

The rides there were fun but lots of stuff broke down almost all of the rides I went on broke another thing is almost every person that worked there was a teenager so the people working on fixing them were bad too
But the rides were really fun so that helps