StorQuest RV/Boat and Self Storage

I used this storage facility for 8 months. I had a wonderful experience! The owner was very kind and accommodating. The location is safe, right across from a police station. The hours were great. Highly recommend!

I have been using this facility for three months now and it was a little unclear on how to set up online payments, so I decided to just go into the office and pay there. They have decent office hours so I thought it would not be a problem… So far, I have been proven wrong. Two out of the three months I’ve been renting a unit from them, the office has been closed when I try to stop in. In the middle of the day, the office would be closed with a sign promising me that would be back in a few hours. My experience has not been very convenient and I’m really hoping to be able to leave this facility in a few months.
Otherwise, everything has been good which is why I’m comfortable giving them two stars.

I had to knock off some stars because there was a lot of confusion with the monthly payments to Storquest. I guess when they moved me to a larger unit, they forgot to transfer my student discount so I got overcharged one month. I called Tammy and she promised to credit it back to me (it was only like a 17 dollar difference) for the following month. The following month I was charged the correct monthly amount but no credit back. When I confronted them about the situation they first got very defensive and said that I made a mistake in my calculations and they didn’t owe me anything. After I explained to them the situation and told them I had all the dates and receipts as proof they admitted their mistake but said they couldn’t override the system, that only a manager could do it… basically giving me the impression they weren’t willing to do it.
I also felt like they overcharged me when they initially upgraded me to the larger room because the numbers weren’t matching up with what I had calculated, but it was only like a couple dollar difference so I decided to let it go.
Honestly, the monetary value isn’t as important as the principle of the matter. If I’m paying almost 300 bucks and I ask for a small credit back from a mistake on their part, I don’t think it’s asking much… and I am a student after all! Sure I lost 25ish bucks, but I lost a lot more in time, effort and frustration trying to figure out if and why I was being overcharged from what’s on my contract.

This StorQuest facility is WONDERFUL! My experience there was that the staff were always, kind, professional and accomodating. Debbie went out of her way to make sure our needs were met and questions were answered. She even remembered our kid’s names! I highly recommend this location for any of your storage needs! Thanks Debbie for all your help!

We’ve been storing here for 3 months now and everything has been great. Getting everything initiated was fast and easy. The staff is very friendly. Accessing our things has been easy. The refrigerated building is rather refreshing just to be in when hauling things, and its nice to know your stuff isn’t getting damaged by the heat. Its located in a nice area, I feel safe being there even at odd hours. And from my research they had the best prices in the area. no hesitations to recommend.