Southwest Sun Screens

Everything was professionally handled from start to finish. Our windows look great and the color is a good match. Brad was very easy to work with. Would recommend this company if you’re looking to reduce your energy costs.

We needed a new sliding screen door after a burglary caused our old one to be damaged. I got quotes from two companies and chose Southwest Sunscreens.
Brad came by to measure things and for us to choose the color. I had noted in my first contact with the company that the color and appearance were important to us.
While looking at the color samples, Brad took them from me and suggested what he said seemed to be a perfect match. I agreed and scheduled the installation.
The installation seemed to go well enough, but when I looked at the new screen door, it did not match at all what we had agreed to. Also, the latch was installed poorly at an angle, causing the opening for the door latch to rub against it whenever it was closed.
He did finally admit that the color he showed me was not even available in the door we had agreed upon. This despite the fact that he recommended the color…
If the door was not available in the color we chose, a reasonable thing to do would be for him to call me and let me know. Instead, they went ahead and made and installed the door hoping I would not notice, I guess.
So now I am stuck with a mismatched screen door. And the mismatch is painfully obvious, as the frame they put in has a glossy finish that really makes it stand out…
Brad did offer to exchange the screen door for one that he freely admitted was not the same quality, but the correct color, restating that the color we chose what not available in the door we chose. But… HE is the one who suggested the color, AFTER he knew what door we wanted… And, he said he would have to drill new holes in our frame for new screen door. After seeing the poor workmanship the first time and knowing the quality of the new door would be less, we opted to keep what we have.
Either way, we did not get what was agreed upon for our money…
Also note… This company seems to manage its web reviews and Unilocal is no exception. Note the lack of ANY problems mentioned with this company and the presence of a LARGE number of hidden reviews here on Unilocal.If you look at them, they are ALL 5 star perfect, never mentioning how he responds to any problems or anything going awry… Never even a mention of a problem that they fixed.
In hindsight, that should have been a red flag to me, as it should be for anyone.
I did give two stars instead one, as the door itself seems reasonable quality.
But…
I never got what we agreed upon and Brad knowingly installed the wrong color door. It is that seeming intended deception that really should be a concern about this company.

I cannot say enough good things about our experience with Brad and Southwest Sun Screens. I suppose you hope that you’ll only have to ‘screen’ your home once in a great while, so I’m a bit disappointed that we won’t see Brad and the crew for some time, but I’m confident that the outstanding experience we had was just his regular routine.
I called Southwest Sun Screens mid-​day on a Saturday after having called several other screening companies. We were looking to have bug screens placed on all windows after the previous owners took all of the sunscreens they had installed.
No one answered when I called though a recording directed me to leave a message. I didn’t bother figuring I’d just move onto the next company on my list.
I’d say roughly 4 minutes later Brad called back saying that he had missed a call– and I’m sure glad he did!
I explained what we were looking to accomplish and without hesitation Brad said he’d be able to setup a same day meeting to visit our home and scope out the job. This was a stark contrast to two other companies that I called, one of which wanted me to measure all the dimensions of the windows and then call them back and the other that provided a quote without seeing the job.
Brad showed up on time, spent 15 or 20 minutes surveying our home and produced a price quote on the spot. After agreeing on a date we were setup for installation the following Friday.
On Wednesday afternoon I received an email with a reminder of our scheduled installation as well as a formal invoice for the work. Having viewed the PDF invoice, you’d have thought it came from a Fortune 500 company.
While I was away at work Friday morning, Brad (and according to my wife a crew) of people showed up to install the perfectly sized screens on the windows– no access to the house necessary!
For the first time since we moved in, we were able to open all the windows, let the cool AZ evening breeze flow in and not worry about all the outside creatures making their way into our living space.
You can tell the materials, craftsmanship and installation are all top-​notch and of the highest quality. We’re lucky to have found Southwest Sun Screens and Brad and would now confidently recommend this company to my parents if asked!
Thanks guys– great job!

I’ve used Southwest Suns Screens a few times now. They do great work and provide a great product. I highly recommend them!