Sleep Number

If I could give zero stars I would! I purchased a king sized bed from this store less than 2 years ago, I just called their main customer service line for several problems with the actual bed and was told by the rep on the phone for me to unzip the pad, & he would trouble shoot over the phone, when I explained that I was not physically able to do this, he told me to go ask a friend or neighbor to help me. Uh, excuse me I spent over $ 5,000.00 on this bed & you won’t send someone out to help, ok.
So, I called the Glendale store where I purchased the bed, frame, and over the course of less than 2 years 3 sets of sheets because they are so thin they rip. Anyway the sales person John listened to what I said & advised he couldn’t help me, it wasn’t his problem and I should just figure out what to do on my own.
So, I’m taking it to you fellow Unilocal reviewers, what would you do? Call the news outlets? Boycott? I’m stuck with a bed that is falling apart, which sucks. Please don’t fall for the hype of their ads, really shop around for a bed.

I ordered a complete package online. It was delivered and setup the next day. The bed is awesome. Adjustable, memory foam — sleeping great. It is wonderful for people with asthma. It was a perfect buying experience!
Diane
Montrose

These people are in such a rush to make commission off of you that they authorized a purchase without our consent! Literally pulled the trigger without us even saying to go for it… We get an email saying… you purchased a bed… We were shocked! How can someone be so irresponsible and in such a rush that they couldn’t even wait a day for us to come back in to decide what we wanted to do. What a joke! They have the worst customer service and need to learn some manners about giving people time to think about their purchase. The sales associate we worked with CALLED US A MILLION TIMES. He was soooo incessant and annoying it turned us off from the mattress, the company, everything. His thoughtless actions have now wasted our time dealing with a refund that he didn’t even do! He said he would return the mattress for us and never did so now we are dealing with their terrible customer service line. I have never had such an annoying and negative experience.
Also, their beds aren’t that great. You can barely feel them adjusting the mattress to you. So over rated. Just go buy a nice normal mattress! Those are my thoughts.

About the slowest service ever… when u actually get it… it’s great… but good luck receiving it

Sorry. This review is long over due. We purchased our mattress in January. Rafael is the best salesperson! He strives hard to get you the perfect mattress. We wanted to get the cheapest king size model and when we finally delivered, my husband realized that we needed to upgrade to a memory foam. We called sleep number’s customer service and they were rude rude rude. They even told me that I was not able to do an exchange and I might as well just return the mattress. I called the store where I go it from and spoke to Ed the manager. He told me to call customer service and speak to the manager. The manager was very sincere and apologized for my inconvinience and offered to make a switch for a great deal!
We are now sleeping on cloud 9. Best mattress ever!!!

I spent over an hour waiting to get someone’s attention. Although my presence was acknowledged, the salesman decided to spend an exorbitant amount of time with another couple who ended up buying nothing. I will go to another store tomorrow to buy the mattress.

too bad there is no option to select negetive stars. Had a good experience at the shop trying the beds and getting info. We picked the options and were ready to buy.
Went to get lunch before we sealed the deal. We get a call that sorry but the option you picked wont work and its going to be extra because we. made a mistake on the floor model we had. went back in to check the option and was willing to make the purchase anyways.
Now comes. the financing part. Everywhere in then shop says 48mo interest free. So great. But they fail to mention that only the mattress is 48mo financing. All other options are 12mo because its a different product. WTF!!! One company, different products?
So they tried to upsell on the phone and they dont tell you all details upfront so you’ll have no choice but to go along with it. Lets just say they didnt get my business.
I read the same comments from customers about other locations.
Rip offs.