Rolfs Salon at Arrowhead

I went to see Patrick for a cut the other day and I wanted something different. We went through some photos and ideas and what he came up with was my style! he was amazing! He’s fun, upbeat and very professional! Very talented artist!!! I recommend seeing Patrick for cut and color :)

After coming here for 8 months I must say prior to my experience on Saturday I was very happy with this place. I booked an appointment for ¹⁄₁₆ to get a mens haircut. It usually takes 20 – 25 mins top. My appointment time was for 1:15. It usually takes me about 15 minutes to get there so I left at 1pm. Unfortunately there was unexpected traffic on bell road and I arrived 6 – 7 minutes late. I walked in and saw the young lady upfront, she was pleasant and professional. I told her I had a 1:15 with Patrick and she said she would get him and as usual asked me if i wanted anything to drink. I sat down and 2 – 3 minutes later she came out and said I am sorry but Patrick took another client who he was working with because you were late. I was very upset because I planned my entire afternoon around my cut. I could have taken my daughter somewhere for the day. She said she can reschedule or I can wait 90 minutes to see him. Who is going to wait around for 90 minutes? I asked why didn’t I receive a phone call and she said they usually wait 15 minutes minutes before calling and I wasn’t 15 minutes late but because they were on a time crunch and they said my cut would go past the 30 minute time allowed they took someone else. I feel like they overbooked and used this as an excuse.
First of all my cuts take 20 minutes, There was time. My hair could have been cut and the schedule could have kept on track. Secondly you don’t wait till someone arrives to tell them because they are 6 – 7 mins late that we took someone else. 6 – 7 minutes is hardly unreasonable. That is rude, disrespectful and inappropriate. I had never been late before nor did I ever have a no show. There was no past history to ever be concerned I wasn’t going to show. I raced to get there as fast as I could. I ended up walking out and surely I will not be back. If this company does not have the decency to communicate and the flexibility to allow for a client being a few minutes late they really need to seriously consider being in a different line of business. I am not sure who’s decision it was to do this but they should never be in the customer service industry.
Writing a review like this really makes me sad because I usually always try to find the good in everything. In fact this might be my first truly bad review on Unilocal.I thought for once I finally found someone good to cut my hair. In the end though life is too short, if they are this cut throat to kick you to the curb being a few minutes late then I will simply return the favor. For all the times I was on time and waited around this really is ridiculous.

Since moving to Glendale a year ago I have been in search of a new hairdresser to cut and style my curly hair. I read a review about a hairstyles at Rolfs that was posted about 3 months ago and decided to give her a try. She was super nice but honestly not an expert with curly hair. My hair is now really freeze and will need to be cut by one who is a Deva Cut expert. The salon was super nice and it has a great atmosphere but for someone who is trying to love her curly locks this isn’t the place to go.

If you have CURLY hair, don’t search «hair salons for curly hair». It’s not the salon. It’s the individual people who will (not) understand your hair. I’ve been to almost all of the the recommended salons, in the past eight years, and have been wearing my hair in a ponytail just as long. Everyone pretends to listen to how strange my hair acts, pretends to be an expert in curly hair, then proceeds to turn me into a poster child for the 80’s perm look.
But now I have found Tracy at Rolfs! She actually listened and made adjustments accordingly. For the first time in eight years, I love my hair again. I’m wearing it DOWN, and it looks gorgeous! Thank you, Tracy!!!

I got my hair colored by Maria she did an amazing job! I was not sure what color of blonde I wanted and she helped me pick out the color that was just right for me! I have gotten so many complements on my since since I saw her! I will be going back! I am so happy with the way my hair turned out.

I made an appointment here for highlights, and specified on my appointment sheet that I wanted to discuss pricing prior to any services. My colorist, LaShonda, told me that it would be $ 83 for my highlights to be done, which was fine. It was around the price point that I was expecting and budgeted for.
Later on, LaShonda told me she was going to leave a conditioner in my hair and that I could wash it out later that night or the next day. I said, sure. Then she went on to tell me, in passing (while my head was under water), that she was going to put some sort of gloss on my hair, too. Never mentioned pricing for these services, or asked me if I wanted them. She just did them, and told me what she was doing.
I finished and went to ring up and it was $ 140! Almost DOUBLE what I was told I would pay. LaShonda scammed me into buying over $ 70 worth of treatments that I never consented to, and if I had known the price, I would have STRONGLY objected. I’m a college student and on a budget, I can’t afford to spent $ 140 on my hair.
Not to mention, my highlights turned out BRIGHT ORANGE and chunky. Awful color, awful customer service. I won’t be back.
UPDATE: I contacted customer service/​a manager, they basically told me that I’m a liar. Do not reccommend this salon at all.

Nice place… bad cut.

I just got a haircut, color, and highlights from Olivia at Rolf’s and I’m almost in tears I’m sooooo HAPPY!!! No stylist has ever been able to achieve EXACTLY what I was looking for until Olivia. She’s amazing and worth her weight in gold. I recommend her and Rolf’s wholeheartedly! :)

This review is for JB. She does my color at Rolf’s and is very attentive and an expert at her trade. I highly recommend her!
I recommend Haley for your blow dry and style. There is another gal there who charges $ 33 just for the blow dry and style, but literally just does a blow dry… And is very rough with the hair brush. She didn’t bother to ask what I wanted or if I liked it afterwards, just «there, you’re done». I heard her tell the front desk afterwards that she was leaving and not to schedule any more clients for her… That was definitely money wasted. Fortunately I didn’t have her do a cut.

I stopped in the salon because my dermatologist told me that they sell a certain shampoo for my scalp issues.
I have not had a service done here so I am just commenting on the front desk gal who helped me out.
She was extremely sweet and helpful. The only part I didn’t like was that she was trying to talk me into coming in monthly for a $ 40 conditioning treatment and then saying I could get an additional $ 35 blow dry… I mean talk about an upsell! She was just doing her job though and she’s very good at it. I can appreciate a hard sale. I just thought it was over the top considering I mentioned I just wanted to buy a certain product. She wasn’t pushy though so I respect her telling me about the treatments.
Anyways. I’ve had friends who have gone here and say they are too pricey for the quality. You pay depending on the level of stylist. You can end up paying $ 250 for a color and cut and it «may» turn out decent… Or it may be a disaster. Yikes! I am sure they have some awesome girls here but I will keep my hair girl who doesn’t change her prices ;)

I went to Rolf’s for at least 7 years, having found a stylist that really was wonderful. Now that she’s left the salon, I can review this place honestly without my opinion hurting her. I used not only her, but other stylists (if she were filled up or not available) and I’ve been happy with my services. So, if that’s all you’re looking for, then go right ahead.
From the minute you walk in, this place is garish and tacky. The chairs don’t even have foot rests, they had to buy footrests and if you’re short, you can’t reach them. The closed circuit TVs have endless loops of Rolf himself, and all the public events and accomplishments he’s so proud of. Rolf is a Euro-​trash Zoolander megalomaniac that treats his employees terribly. (not a very well-​held secret) The hours aren’t very accommodating. Only on Fridays and Saturdays are they open at 8 a.m., which means the other days, you can’t even make plans for lunch if you get a morning appointment. Every couple of years, I was congratulated for my stylist being promoted, which means by the time I quit going, my services for cut, color, and style was upwards of $ 300. If it means my stylist got paid more, that’s fine, but I tip 20−25% so I felt like I was making sure she was being compensated for her skills.
Now comes the really crappy business practices. The day before an appointment, I was called and told my stylist was not going to be available and had «to be out of the salon on short notice» and I was rescheduled with another girl. I didn’t think much about it, maybe she or another family member was sick. When I go and try and schedule my next appointment, 6 or 8 weeks out, they say my regular stylist wasn’t on the schedule and when she returned to work all of her clients would be notified so they could move their upcoming appointments into her schedule. So I got concerned. When I did come back in, I asked the new stylist what had happened and she told me that my stylist was no longer working at the salon (and she whispered it to me, glancing around, making sure no one heard her). The reception desk finally admitted that day that my stylist had left their employ and that, in case I hadn’t noticed, I had received a discount for these two appointments for my «inconvenience».
Well, I consider myself a client of my stylist, not a customer of Rolf’s so I have quit going. I felt lied to and manipulated. If loyalty to employees and customers is important to you, then avoid this place. If you want to overpay for services and have your senses assaulted by bright lights and the non-​stop commercials, then this place is for you.

I’m usually nervous going to a salon for the first time. But since I’m new here in AZ I didn’t really have a choice. So like most people do now a days, I checked out Unilocal and read reviews. Rolf’s is the closest to me and reviews were pretty good so I thought I’d try it. I was able to get an appt. with Eleanor.
The place was really nice and clean. Front desk attendant greeted me, checked me in and offered me refreshments. Then Eleanor came to get me, she was really friendly and professional. When she shampoo’ed my hair she didn’t rush like most do. Most important thing, she listened to how I want my hair cut. I am really happy how my hair turned out. My husband loves it too =)
Price is average. With the place looking so nice and staff looking so professional I thought I’d be paying more… hehe. So I was happy with my haircut, my new stylist and the price!
Going back to Eleanor this weekend to take my daughter for a haircut.

I LOVE everything about the Arrowhead salon. Angela is absolutely wonderful. She know exactly what I want. The shampoo and condition is heavenly! Couldn’t ask for a better experience. They make me feel relaxed and special!!!

My wife (a regular for over a year) had a terrible skin reaction around the edge of her hair after coloring. Called Vincent the manager who said he would investigate and get back to her — last we heard from him.
This was the last straw and she is switching salons now. $ 40 for a straightforward blow dry after a treatment too… Just crazy. Go elsewhere

After learning that my stylist was no longer working at this salon I was sad, but hearing from the management and stylists why she’d left (their tall tale sounding version anyway) I was pretty much appalled.
The only reason I gave Rolf’s business was because Brandy was there and to think after nearly ten years of her doing amazing work, increasing their profits, she gets spoken about the way she was by management… to CUSTOMERS?
Yikes…
I’ll give my business to more tactful people.

Fantastic salon, everyone is very nice. Angela is the best!

When I lived in Phoenix, I went to Rolf’s at the Biltmore location a few times. It was super expensive and I was living on a budget but at the time, it was one of the very few splurges I had in my life.
On our most recent trip to Phoenix, my mother wanted to get something for my daughter’s upcoming 15^th birthday that she really wanted. What my daughter really wanted was highlights because she (sad at her age) hates being a redhead. We called around to a few places to see if they had any openings and then I remembered Rolf’s had opened a location on the west side of town. I was able to make a very early morning appointment for her and off I took her to get her wig busted.
The young woman who did my daughter’s hair (can’t remember her name) was über pretty and super sweet. She made my daughter feel comfortable right away and I left her to do her magic while I went over to my aunt and uncle’s house for a visit. My mom picked my daughter up after her hair appointment and I got a call and a text from Ilana telling me how much she LOVED LOVED LOVED her hair and with the way the rest of the trip went, it was definitely the highlight (no pun intended).

I first went to Rolfs (Arrowhead location) to purchase Kerastase shampoo and conditioner. The receptionist was extremely helpful. This visit was for a free in salon treatment. My stylist, Antoinette, was wonderful and very knowlegable. She explained each product she used and made recommendations without being pushy. I left relaxed with my scalp feeling wonderful and my hair looking and feeling like silk. I will be back, thank you!

This review is for the Foothills/​Casa Paloma location in Chandler.
If I was just rating my stylist, Kelly Reid, I’d give five stars. She is fantastic at what she does, and it’s always a pleasure to sit in her chair. She does beautiful work (I get nothing but compliments on my hair).
On the other hand, I find the salon’s style itself not to my tastes. It’s a bit lacking in personality, or maybe just trying too hard to appeal to ladies that lunch. That said, the front desk staff is very friendly and the product lines are top notch. I have no complaints about how the salon is run.
Overall, well worth the money for the level of service. I have never left there disappointed and continue to recommend Kelly to all of my friends.

I was directed to the colorist/​stylist Zoey through a friend of mine and it was the best decision I have ever made! My hair has been through hell and back since April. Read the Stylin Katts review, Uhg.
Anyway, I went in for a free consultation and Zoey spent a generous amount of time with me talking about my options since I had butchered blonde hair and dark roots. I made and appointment a month in advance and mulled over my choices.
I still was undecided when I walked in yesterday, but Zoey pointed me in the right direction and I left the salon feeling happier than I have felt in a long time!
She really is amazing. She really listens. She knows what she does.
I would go back to her in a heartbeat.