Real Property Management Private Wealth

I highly recommend you do not do business with this property management office. Formerly known as RPM Titanium, this office went from bad to worse once it became RPM Private Wealth. They do 95% of their services via email, so don’t expect much in the way of personal service, phone calls or mailed documents. Monthly statements are disorganized and confusing due to wording and coding. In general, agents are assigned too many properties to adequately provide good customer service to their owners or tenants, and therefore are rather apathetic. Mgmt does not take your calls or complaints unless you get nasty and confrontational with your agent. They offer a monthly or quarterly inspection for owners of your rental homes ($ 50 a pop) that is sloppy and inaccurate, and when I tried to talk to mgmt. about the problems in the service, all they could offer was «I’m sorry YOU feel that way.» I also had problems with their contracted maintenance services… poor quality repairs/​work, mistakes, no follow-​up after repairs, no detailed invoices to review so you know what was done or cost, etc. Agents are slow to respond to inquiries (like two weeks), disorganized, lack of fidelity, poor management, high turn over of property management agents (we have had 5 in 3 years). Owners do not get their monthy funds until the 20^th… why so long? Getting information about your property and tenants from this office is like pulling teeth, cumbersome phone and email system. The maintenance/​repairs section is sloppy in the way they handle and report repair issues with the owners, and when you call with questions they are not helpful and a bit rude, almost like you’re bothering them. After 3 years of lackluster service and trying to work with their office, I moved on… they were fired, and even that process was unprofessional and disorganized. I wonder if their franchiser knows how terrible their service is, because they are doing the RPM brand and dis-​service.