Quest Diagnostics

My 80 years old mother had appointment for 11 am today. I dropped off my parents before I parked my car. They went in signed in and one of the staff, Lindsey told them to sit down to be called. We waited in the lobby until 11:30. I approached the desk and asked Ms. Lindsey if she can get the insurance cards to start the paperwork. She said they are short staff and it is not my mother’s turn yet. I reminded her that my mother’s appointment was at 11 and now it’s 11:30. She looked at me very seriously and impenitently and repeated that they are short staff and we need to wait. i realized that she is taking care of the lady whose appointment was 15 minutes after my mother’s. I complained and she claimed that my mother hasn’t been called since she hadn’t singed in. i showed my mother’s name on the signing sheet and asked her the reason that she skipped her. Without apologizing, she said she is in middle of another’s paperwork and we need to sit down until she finishes up. I refused and waited in front of her desk. She immediately had an attitude, grabbed my mother’s insurance cards and made the copies. She took in the lady with 11:15 appointment. I told her that she made her first mistake by skipping my mother’s name on the sign in sheet and now instead of making it up to us; she is taking in the lady who was supposed to go in after my mother. She looked at me and said again to sit down and I’ll be called either by her or another staff. We were taken in at 11:45. I am not going to go to this place ever. Lindsey was very rude and unprofessional with a very poor customer service skill.

It’s hard to rate this place. I walked in on a Wednesday around 2:30 pm and instantly went back, got my blood drawn and was out in 10 minutes.
I’ve also came in around late afternoon and waited forever! And was miserable like everyone else says in their reviews.
Honestly, it all depends on when you go.

For God Sakes! Quest Diagnostics fix your computer system and hire a clerk to take care of the front desk.

The personal are terrible. Long waiting time. I wander how could this uncualifide people be higher.

This place is terrible. No one was working the front desk. There was no where to sign in. Finally after standing around for 15 minutes some nurse asked me to sign in and I told her that there was no where to do that. So she went and got a sign-​in sheet. Then you wait and wait. I was treated sooooooo poorly when I was finally seen. Thumbs down!!!

My appointment was at 9:45 and it’s already 10:15. Nobody was at front desk and I’m still waiting to speak to somebody. I’m hungry and started to have headache. Why don’t they schedule enough people. Right now there’s 20 patients in the waiting room. This is ridiculous!!! Why did they ask for appointment and then not following the schedule. They should shut down this center. Doctors should not recommend this location.
It’s past 10:30 and still waiting to get in. The employee suggesting to the new patients coming in to make an appointment. What’s the purpose of an appointment if there’s no employees scheduled.

Can I give 0 stars? Worst service EVER! No one at the counter when you enter and they won’t even answer questions without you signing in and waiting. I won’t be back here!

They dont even deserve a one star,
I came here for my moms blood draw cause this is where her dr. Told us to go.
First of all, this is the first time ive ever done a written complaint on something,
I usually just keep it to myself or tell my friends about it. But this experience was just so bad i have to tell whoever i can!
Me and my mom got there at 10:15am i went up to the counter wrote her name and was just gonna ask the lady how long it might take cause my mom hasnt eaten in like 15 hrs i just wanted a time even if she said 2 hrs atleast i had an answer but this lady was like
«I dont know, were not on that page yet, just take a seat and we’ll call you»
Okay, thats ok, probably busy dont bother them. So i sat down next to my mom.
An hr later. I see people who were after us going in, so i went to the lady and asked how long more for my mom, and we found out there was a check on my moms name so they thought she was already called. So now there’s 4 more people in front of my mom and she’ll call us soon.
Okay, thankyou. Its ok we’ll wait some more;)
12 noon comes, they lock the door, no one can come in anymore (mind you, people who went outside to go use the restroom wasnt even warned that they cant go back in, and theyre out of the list) then a poor lady goes to the front desk and says that she has diabetes and she cant not eat for longer cause she already feels weak, the lady at the front desk was just like «well, sorry we cant do anything about that, you’re still far from the list if you want just make another appointment”(and really meanly i might add, i felt so bad for the lady, but she just sat back down and i talked to her and told her maybe she could do it some other day, she said she just really needed to get a blood test that day)
Now from 12noon to 12:30. No one was being called, nobody was at the front desk or anywhere to be seen actually. the door was locked and we were all just waiting there, it seems like they went on a break and just left everybody there to wait. 12:30 comes they were calling people again but it was like every person took 15 min just to get their blood drawn. my mom got called in around 1 and we were inside there for 10 min. The lady was not nice at all.
My mom said it really stung, and she now has a bruise.
Worse service ever, worst costumer service ever.
Seems like they hate every one and everything.
They couldve atleast been a little nice.
Worst experience ever.
Pls do not go here.

They don’t even deserve the 1 star i just gave. Came in for my glucose testing and the front desk girl wouldn’t take me because i didn’t had my medical card with me so she made me call here and there to get it. I called my worker and she told me to tell her to check again and when she did supposedly it showed No records found. So the front desk person called somewhere to check my eligibility while i was on the phone with my worker and it seemed that i was eligibility even my worker was pissed at her that she could’ve called the place she called earlier and save all of us our time and nerves.
So very disappointed. God forbid you need to visit this place!

After reading the negative reviews of this location, I still decided to visit this location as it was the most convenient to me. I should have listened to the other Unilocalers…
There’s a parking lot next to the building that charges $ 2/​hour.
The african american lady was very nice. The latina lady was not really. Be ware of other pushy patrons that arrive after you, but still want to get ahead of you.
Josh was the one who drew my blood. He was polite, efficient at completing the paperwork. Josh asked me for my credit card, in order to be automatically charged. I informed him that I wished to be billed. He said that they are going paperless. So I told him that I have online access to payment.
When I refused their «easy pay» Josh turned very cold (almost upset).
I told him I was afraid of needles, he rudely said «well, good thing I am not». The blood draw was not as gentle as my past experiences elsewhere. After the draw, the site of the needle stung, which I have not experienced in the past.
AVOID JOSH.

They are so rude, slow, and seem like they are all miserable! If you don’t like your job… do something else! I have been to this location 4 times and another location twice while I’ve been pregnant and I will never go to this one again! Every time I have a different bad experience… I can’t with them here!

«Roalia» checked me in at 9:25am. She told me there were 5 patients ahead of me. I asked how long that was in minutes. I had to repeat this question before she answered, and she said about 30 minutes, depending on various things. I asked if the lab did the test I needed, and she looked at the lab order and couldn’t find the test. She finally found it on the 1 page lab order form. She said she’d check after her next patient she was processing.
More than 5 patients and ½ hour later she informed me they didn’t do the test and I’d have to «go back to UCLA.» She could not have been nastier or less professional. I asked why she didn’t let me know that ½ hour ago, and had to ask her name twice. I asked to speak with her supervisor and she claimed there was no supervisor to speak with but gave me another phone number 818−337−8507, than the one on the business card she gave me. I don’t know if her name is really «Roalia» because she wore no nametag.