Prado & Sons Pool Plastering

First impressions are extremely important. Since we couldnt get an appointment for a quote on the weekend, I left work early so we could meet at 4:00 at my house. 4:00 came and went, but I waited a while knowing traffic might be bad. At 4:15, I called. Cam didnt seem to know who I was when I told him my name. Then he checked his notes and remembered. He had forgotten to transfer my appointment from his notes to his schedule. I reminded him that I took off work to meet and it was a pretty big deal. No apology, he just asked if I can do it Friday morning. I reminded him that I work. He asked when is a good time for me… I said «now was a good time».
I decided based on the 1^st impression, this job is too important to have someone forgetting to show up, so I’m not calling back. I’m floored, because my belief is to get a job, you show your best work and make a good impression. I guess they don’t believe that here. My buddy is building a pool and had Prado & Son on his list to get quotes from. I shared my first experience with him. Hope they show up for him if he calls them.

Excellent Job! This company is very professional from start to finish. We just had a our plaster pool re-​done with pebble tech, the mini pebble. They always called ahead to let us know when they would be here which was great! It took 3 days of actual work. First day jack hammered old plaster, then came back and did the finish sprayed the pebble tech, then came back and acid washed it. Then we filled it up. They came back to check the water and adjust the chemicals. All in all they completed it in about a week. They are busy with other clients I am sure! We have an average size pool, and the total cost was about $ 4,000, which was below every other place we called for an estimate! Some estimates were close to $ 6,000! It is beautiful! I really appreciate how professional they all were, very neat work, fantastic price. I even got a call a week later from the office to make sure we were happy with the new pool, how nice is that? Great customer service as well. Happy in Glendale! I would highly recommend Prado and Sons!
. Check them out.

People probably aren’t looking too often on Unilocal for pool people, but here’s my review. We hired another builder to update our pool and Prado & Sons were the sub-​contractors. Normally we wouldn’t even know who the subs were but we had some issues with our pool. The first time around we had some blotchy white stains and small concrete pebbles that didn’t mix well with the Pebble-​Tec. After some serious discussions with our remodeler, Prado & Sons, and the Pebble-​Tec Company based here in Scottsdale, we had a do-​over. Customer service this second time around could not have been better. Lots of information, calls on time, service when they said they’d be here, and a pool that is as beautiful as can be. I wouldn’t hesitate to use this company again, but I’d be pro-​active about communication. Ryan — you’re the best!

No stars. It’s amazing that Pebbletec allows Prado to install their product because of their poor workmanship and no customer service skills. We have been waiting to receive a reply from them for months now to no avail. Use another vendor, you’ll thank yourself in the future.