Pat Cawley – State Farm Insurance Agent

Have been a state farm customer for 10+ years. Pat Cawley’s staff is completely incompetent. They admitted fault (I have email proof) of a screwed up simple change of state car insurance that took 4+ months with no resolve. Eventually switched to another company (and saved $ 400 a year!). They have ignored all calls and emails. They are liars, rude, and utterly incompetent. State farm is decent company but this office is full of fools and they are definitely ripping you off. Take your business elsewhere.

I love Pat Cawleys agency, as a new customer to his insurance company they made me feel very welcomed and answered all my questions. The lady Maria was very accommodating and helped me through the process with my insurance. Highly recommend.

I have been a customer of State Farm and Pat Cawley’s agency in Glendale NY for 37 years. This is the story of how I am appreciated for my loyalty.
Thank’s to Pat Cawley’s complete lack of caring and attention, I am now the proud owner of a Brand New 2015 Dodge Ram Lawn Ornament.
I have been forced to file with the BBB
I purchased a new 2015 Dodge Ram on July 28, 2015. Pat Cawley License: LA-​837 894,PC-837 894, State Farm Insurance office, sent insurance cards to the dealer so that the vehicle could be registered with NYS DMV. The dealer attempted to register the vehicle at last count, five separate times. Each time NYSDMV rejected the insurance cards issued by State Farm and after each rejection, Pat Cawley’s office was advised and issued new cards. The reasons for rejection were varied and specified by DMV. They include not being able to read information located within the bar code on the insurance card. The State Farm Office has not resolved the problem with their insurance cards. The hours I have spent on the phone with the local office have not resolved the issue. Two weeks worth of phone messages asking my agent Pat Cawley to contact me have gone unanswered. He is rarely in the office. The office manager «Frank», is always with another client and has not returned my pleas for assistance. The temporary registration for the vehicle expired on September, 11, 2015. The vehicle is now unregistered, and State Farm has just advised me that I am now going to be fined with «severe» penalties because NYS DMV advised them the VIN # on their paperwork is not valid.
All attempts to resolve have been unsuccessful. I now own a vehicle that is not registered and not legally drivable. I am paying a car loan, paying insurance to State Farm but cannot get them to do their job and fix the issue.